The staff were very professional and friendly. They tried to be as accommodating as possible.

The room we were assigned couldn’t be opened with our key. We had to wait 30 minutes for a staff member to open the door manually. Staff allowed my husband and I to get dressed in a room, but then assigned us another room with a proper functioning door. But throughout the entire process, the staff was very polite and professional.

great and responsive staff. very willing to quickly respond to any issue.

saw a live cockroach in one of the room. second room feels to be recently treated with strong chemical for cockroaches, but stove does not work. grossed out and did not stay at this facility.

Location was good

The curtains were covered in black mold, unfortunately the lighting was bad and didn’t see the mold until the morning!

It was all very nice . I enjoyed my stay .

The location was conveniently located for what we had traveled to enjoy and the room was comfortable and clean, as well as the bathroom. Overall the room was great, the check in experience was not satisfactory to say the least.

The check in experience was bizarre. We initially arrived earlier in the evening and the gentleman at the front, Caucasian male in his 20s, helped us and informed us that the reservation most likely had not been completely processed since I had just placed it a few minutes prior through booking.com. We informed him we planned on going across the street to the bar and asked if we could check in afterwards. He stated there would be no problem. We returned to check in around 0200 and attempted to check in with a different gentleman at the front, I don’t recall his name however he was an African American male in his 20s, he informed us that there was an issue with our check in because it was past midnight and he would no longer be able to honor our booking.com reservation. We found it odd considering when we had attempted to check in during the day, and we’re not told of any requirements to check in before midnight. Nonetheless we asked to book the same room. When we went to pay he informed us that there would be an early check in fee of $20/ hour we wanted to check in early, and since normal check in time was 1600, the fee would be another $200 in addition to the $208 for the room. Despite the math ($20/ hour x ~13 hours= $260) not adding up, we asked if there was any other way since we were informed earlier in the day there would be no issues if we checked in later. After some back and forth, we informed him we would be reaching out to management in the morning and would find a different place to stay. After this there some how was a room for the original price and configuration of what we booked initially through booking.com. We checked in for the original price of ~$208 and had no further issues. My group and I felt like we were being scammed and if we hadn’t put our foot down, we would have paid DOUBLE the price of the room in made up “fees” since we were told there was no other option.

There were no grab bags available for breakfast, even though desk clerk mentioned it at check in. I came down for coffee at 7am and supposed to be grab bags from 6:30-9. The towels in the room were dingy like they had not been bleached. The sink in the room drained slow And the worst part was I found a crack pipe inside one of the kitchen cabinets! I complained to the front desk and left it with them. Shea, the team leader told me she would report it to management. This was at the San Dimas, CA location. Although the staff was friendly I don’t plan to stay there again due to all the negative things that happened during my visit.

The whole experience ! The entrance to the property was dirty and sidewalk leading to front doors had cigarette butts all over it. There was a dog running loose on the front lawn off it’s leash, I’m assuming it belonged to a guest who was in a blue pick up.

The staff was very friendly. The inside room was clean. There was a shopping center nearby. It was equipped with a small sink and a microwave two-door refrigerator.

I love animals and have two dogs. For such a person, this hotel is great!! However, I saw a lot of poop around the hotel. There were marks on the pillars at the entrance that looked like they had been peed on, and I felt that the morals of the owners staying at the hotel were very low. Also, If pets are allowed to stay, the outside of the building (grounds) should be cleaned frequently. This time, I booked through a travel service website, and the price was listed as including meals, but the meals were coffee and an energy bar. With a breakfast like this, I would rather have a "meal included" from the ad.

Affordability, clean, great location

Wish there was hot breakfast, as it said "breakfast included " and it was only oatmeal