Location in Winter Park was excellent

The promise of a free continental breakfast did not happen, but happily the hotel compensated us so all was well

The Location and historical value of the building.

The noise of the train.0

poor lighting in room, door to room difficult to lock and unlock with key, cleaning supplies in hallway outside door, toilet took 3-4 times to flush repeatedly, shower collected water above ankles failing to drain, poor attitude at front desk, advertising of breakfast which didn’t exist!!!

see above

1920’s elegance

Prime location! Staff very nice and accommodating!

The hotel is charming but the rooms are really outdated! Very small and old bathroom!

We booked a queen room with balcony and park view. The hotel is very quaint, old and looks like a genteel boutique hotel. It is not a modern hotel with all the modern amenities, and it very clearly states that in it's description online. It is very pretty from outside, with lots of greenery, in a walking location near to the trendy shops and restaurants. The staff were polite and friendly, particularly as we were arriving at 10:30 pm and I"m sure they were tired. The elevator was very European sized, but the stairs were just nearby, with one level to walk up, so that was perfectly fine. The sheets were lovely, towels fluffy and bottled water provided at check in. The bed was comfortable. The room was immaculately clean. The valet was very helpful to help us with our luggage, for a $15 valet service fee plus tip. Although we parked our car outside the hotel and it did not appear to move until we left the hotel. Not sure why we paid for valet service!

It was extremely difficult to locate at night. The sign is very small, not very well lit and the lighting outside the hotel just not conducive to finding it all. The rooms are all above shops and restaurants, so the door did look like a door to a shop. It was frustrating to be arriving after dark, tired and driving around and around the block looking for it. The queen room with a park view is not a PRIVATE balcony. It is more like a wraparound porch for the building. So when sitting on our "balcony" it is more like sharing a wraparound balcony with other guests. I would not have paid extra, had I known this. The door to the balcony has old-fashioned wooden shutters, no blind. So it was possible to see into other rooms while on the balcony. Didn't like that. Wish I had known as privacy isn't really up for debate, (even for quaint boutique hotels). Really, the thing I did not like the most was the exceptionally thin walls. We could hear everything and I do mean EVERYTHING going on in the room next door at 1 am, when they woke us up, and we were forced to stay awake for an hour. It was embarrassing to say the least. Who is there to complain to? I had asked for a quiet room when I reserved the room, and when we checked in, I asked if it was quiet room as I'd read that the train made quite a lot of noise (according to the reviews). The receptionist said that the train didn't make any noise. Also, incorrect! Although the horn didn't sound, the train running every hour was enough to wake us up (again) at 6 am, and keep us awake. It was not a restful night's sleep at all. When we checked in, we were told that there was a water pipe burst and the water would be going off at 9 am for repairs the next morning. So we had set an alarm to make sure we were up and showered by 8:30 a.m. Not their fault, but just not a relaxing stay. The water did go away at around 9:15 am.

Love the ambiance and decor, especially love the balcony. Staff is very friendly and helpful.

The hotel is historic, but there are things that are unnecessarily old, such as the cheap towel racks in the bathroom, rusting out. Cheap, thin toilet paper. Simple but delicious complimentary crossaint breakfast has been replaced with very weak, tasteless coffee.

Excellent customer service.

Vintage Historic property. I think it is individually and locally owned. Half a block from the train station, across from the classic urban park that gives WinterPark its name. A couple of blocks from the campus of Rollins College. Right in the middle of an upscale urban neighborhood and shopping district. Choice of several good restaurants with a five to ten minute walk.

Just a warning to folks who are looking for a conventional hotel. You are likely to be disappointed. But if you are looking to step back into a time warp and visit a hotel that is authentically vintage post WWI-pre WWII, complete with a functioning elevator of that vintage, you will amazed at this place!

full of character. excellent location great staff

creaky floorboards but it is part of the ambience so acceptable

old world charm right on Main Street

it’s old school so if that bothers you ,,,

The staff was friendly and helpful

Where to start? Tiny, archaic room, bathroom that was an indoor outhouse, view was horrible, no plugs, no space to set anything down, no room safe, hotel handed out a sheet that said "free croissants for breakfast" and then told me "we discontinued that months ago," strange looking stuff on bathroom floor, etc. For a little more I could have stayed in true luxury at the Alfond - I'll never make that mistake again!

The people are always friendly, great location, comfortable beds, nice spacious rooms.

I was sad to learn there was no longer fresh basked croissants for breakfast or room service coffee.

Great location, quaint hotel

No Parking

Not a “big box” hotel! 100 year old building complete with creaky floors etc 😄

Wi-Fi didn’t work in the room.

location

it is too old

quaint, close to restaurants and wine room.

The AC in my room wasn't working.