Location, cleanliness

N/A

I checked in at at 4:30 pm on March 15, 2024. However, I was contacted by phone from the desk at about 9:30 pm by someone (a male) who asked my last name. Sometime later my bank issued several fraud alerts for additional charges from the hotel at which I had blocked my card while I tried to find out what happened. I checked my accounts on line and verified that there was an additional pending charge on my account. I then contacted the front desk and was told that I checked in at 9:30 pm which was not the case and that I needed to speak to a manager. I was told that I would have to wait until morning. The next morning I went down to the front desk to explain the issue and was told the same thing. I explained that I was put off by the phone call asking my last name and that if there was an issue I should have been asked to come to the front desk. I when I asked to speak to the manager I was told she would not be in until 3:00 pm. I ask if she would be available when I returned to the hotel at about 8 pm and was told yes, because she works second shift. Upon returning to the hotel I went to the front desk and asked to speak to the manager and was told again a manager was unavailable. I was told that my issue had been noted and offered the GM’s card. I explained that I was very much unhappy with the situation but took the card. I kept my card blocked my entire stay because I didn’t get the assurance or assistance I needed.

Location, breakfast and suite layout.

Refillable shampoo bottles were empty and of course you don’t know this until you’re in the shower. This is a frustrating common occurrence these days.

Facility in general is very nice, well lit at night and safe feeling. The beds are firm and very comfortable. The breakfast is good and the evening complimentary drinks and snacks are nice.

Our room was hot when we entered. Thermostat was set to 74 degrees. The couch in the living area was worn and breaking apart. There were several stains on it with crumbs of food all over it. There was a dirty pair of socks under the table in there as well. We stayed 2 nights. I asked housekeeping for one new towel and wash cloth. She did not know what I was asking for and did not understand one word of English.

Pool area w/ doors you could open up to outside area was nice especially when the pool area had no seating but children needed to still be watched.

Not enough seating in pool area

Everything was wonderful

Nothing

The Hospitality Offer in the Evening The Amazing Breakfast

everything!!!!!!

none!

clean beautiful property

everything was good

well kept

The hotel was very nice and clean and the complimentary breakfast was great

Breakfast was excellent.

The pull out coach is not very comfortable

was very nice

no parking

The reception area is beautiful

Cleaning knocked at the door around 8am while entering and walked in on my daughter getting dressed. Check out wasn't until noon. Garbage through the hallways. Fridge wouldn't stay closed. Only one wash rag. Dust everywhere like only minimum cleaning has been done for awhile. Jets didn't work in the hot tub area of the pool.

Good location, many shopping centers around, restaurants, and 20 minutes from Downtown chattanooga TN.

Need little update, room smelled like cigarettes in non-smoking rooms.

We have stayed at this hotel several times and it is a good value for the money.

The hotel charged us a smoking fee without even notifying us -- none of us are smokers of any kind and we absolutely did not smoke in the room. I contacted the property and the receptionist was rude and no one ever got back to me. I had to file a complaint with my credit card company.

everything basically. beautiful property, building, and rooms. loved that they offered free adult drinks and apps, as well as breakfast. my kids enjoyed the indoor pool. I loved the gym. lots of food and shopping nearby everywhere

pillows were like cotton balls stuffed into a pillowcase. breakfast was so-so. some items were great, others not so much. this is a dog friendly hotel so I wish there was a larger area for them to do their business and close by to avoid accidents.

Great family and pet friendly stay with helpful staff. Breakfast and a night drink were nice bonus to the value of the hotel.

the jets didn’t work in the hot tub portion of the pool