The valet staff was amazing and friendly, the room was nicer than average, and the location was great. Overall a solid place to stay while in town.

You need to have requested service for your room to be cleaned, I did, and it did not happen. That was annoying. Nothing really to eat in the morning, and their vending machines were not working.

The front desk staff were incredibly kind and accommodating during our stay, and allowed my friends and I to check in early. The room itself was large, clean and comfortable. We went on a weekday and had the pool to ourselves, and enjoyed the mountain view. The price was very reasonable, and the proximity to Palm Canyon is exceptional for dining and shopping. Definitely would stay here again or recommend to others.

Location

Charged resort fees, but no bar, no pool side bar, no restaurant

The staff was friendly, helpful. Rooms clean, Excellent location. We enjoyed our stay.

We like that the property is in downtown, so close to a lot!

We have stayed here in the past and loved it! The 2nd time we decided to stay was not so great. We didn’t have hot water for the 1st night of our arrival, leading into the following day. We def took some pretty cool showers. The bar and restaurant were closed, which did not allow us to have room service as well. Sadly, this was not mentioned at check-in or even acknowledged for that matter, which I found odd. We really liked these amenities our last visit. Sad to say that Yvette, the front desk coordinator is really unpleasant to work with and quite definitely rude. She was very unhelpful and hung up on me when trying to follow up on having our resort fees waived, as her manager had previously offered us for the inconvenience.

The location. The pool party DJ. If you're looking for a place that's within walking distance of the city center this is your place. There are great restaurants (LuLu) and bars (Village) with music right off of Palm Canyon Road.

Need to new paint and carpet. A deep cleaning of the rooms would be nice as well. If the facility wants to allow pets please have a cleaning protocol. The second building entrance is a urinating ground for dogs.

they were clean and organized

they took awhile back

location

bar was closed , no hot water to shower , ice machine was broken , no enough employees

Location

Hotel lobby and hotel room both smelled bad. Room wasn’t very clean.

super close to downtown and valet parking very friendly nice staff

the carpet smells and it was musty

located in the hearth of Palm Springs

bad smell basic everything cold

location

internet

the property is in the middle of great fun locations, a lot to do. we really liked the decor of the elevators!

very easy for the rooms casting to connect to another tv or the other rooms, we asked for help trying to set up the casting because we couldn’t understand it. we called they said the gentleman Daniel knew how to do it but was on lunch so to wait 30 minutes. no big deal but then a technician came up (nice guy) explained he was told tv wasn’t working (turning on) but he didn’t know how to do the casting only Daniel did but he just didn’t want to come up to set it up. We could’ve done with just instructions over the phone but 2 employees saying the same name he was just not trying to come up or explain it to us hahaha Restroom floor was slightly wet around shower and toilet as well when we first got in which raised our eyebrows.

Good hotel with great location for shopping and restaurants. Just make sure to get a room far away from the south end, which is next to very loud night clubs that has music thumping into your room until 2 am. The staff was very helpful in moving us to a different room that was much, much quiter.