How easy it was to book.

I had to cancel and I’m well aware of the 48 hour rule to cancel. I submitted the cancellation request, and was told that the booking manager had not made it in and to call back later. I called later, and was advised there was no payment taken and it was waived. Then I got an email stating my card was ran. My issue is the miscommunication and the assurance I wouldn’t be charged. But then I was with no heads up no nothing. I know the payment stands but to come off as if I won’t be charged and then hit out of nowhere is unprofessional.

The breakfast was good the location was good also, very quiet area.

The room was very unclean ! The mattresses were stained the room had a smell , it was stains on the carpet ! They had no towels for the pool and had very little towels to accommodate my 6 guest. I had to constantly run to the desk and ask for towels & it was loud quest upstairs running all night .

The hotel was beautiful

They did not provide us with the room we paid for. My family could not sleep in the room together. We had to find an alternative place to stay. My aunt is handicapped she could not get in the bed for the overcrowding of the room. They did not clean the room. They place a huge black garage bag of towels at the door for us to use our stay. We asked for a complete refund. They told us to contact Booking.com. Don't stay at the Staybridge Suites at Dearborn. Not accommodating at all. I want my money back!!!

Staff called to alert that a plumbing issue happened prior to our arrival and suggested we may need to move to sister property. When we stated displeasure, they did everything they could and ultimately made arrangements for a room. Glad they were in the customer service mindset. Accidents do occur and a consumer is always pleased when it does not alter our much needed vacations. The outdoor courtyard is delightful. Very peaceful.

Excellent breakfast.

The pool was under repair. I paid a little extra to stay here because the kids could play in the pool.

It was clean

The front desk receptionist scammed me out of $20 then they wouldn’t put the calls through from my daughter who was in the hospital when she asked for me by name when I left my phone at the gas station told my daughter it was a HIPAA violation and when my other daughter called, she just hung up on her son as she said my name done going to that property will never return management didn’t even want to do anything about it so beware

Breakfast was mainly bagels, cheese and boiled eggs

Rooms not sound proof. doors poor quality, didnt close

great location

nothing