Amazing property and amazing staff

The staff was beyond amazing. They anticipated needs I didn't even think of and made sure everything was beyond expectations. They took the time to get to know us and planned experiences that suited us. Every staff member knew our names and always stopped to say hello and check on us.

Not one thing. Wish I could have stayed longer

Hotel facilities are exceptional. the beach area is gorgeous with the greenest water ever. water sports were great (SUP, kayak). the room we had (facing the sea) was spectacular. best of all: the people of Bahamas running the whole place. EXCEPTIONAL. Thank you Nicole for the birthday serenade. It almost brought tears to my eyes. Genuine people. The restaurant was great. The infinite pool next to it after a dip on the beach was a refreshing welcome. The side of the beach we stayed at was quiet with all couples. We loved it. The grass throughout the beach area and pool was fine, like golf course. So you can walk barefoot everywhere comfortably.

The property is beautiful with two different beaches to choose from. The staff was incredibly friendly. Truly the nicest people. They were very accommodating as well, helping us to book a boat trip.

Service was extremely inconsistent. Coffee is free if you ask for it at the bar, but if you're sitting at a table 2 feet away it costs money. Sometimes we were given fresh towels in the room, sometimes we weren't. We never received robes in the room, even though our neighbors in the same type of room did. These inconsistencies left us scratching our heads more than anything, but when you pay as much as you do to stay here, you'd think things would be a little more buttoned up.

this place it is a paradise ,we really enjoyed in there ,definitely will go back again to stay longer.

food

great rooms. beautiful sea

loud music at pool the food was atrocious. not fresh.

we love the location. The resort Definitely need some TLC, but over all was great. They need have more specials on the menu, this was the only Restaurant, so if you stay few days is always the same.

charges wasn't consistent, sometime I payed $4 for coffee and sometime $8!!! deck was not in good shape, I got few splinters. Live music would be great

hotel rooms were extremely dirty , so does the house keeping ( haven’t even seen anyone). there were many died & alive insects all over the room!! we tried to reach to the conciarge for a help but no one showed up. the restaurant of the hotel was suprisingly unprofessional, they didn’t even know what’s an Americano or an Espresso was!! i had to explain and even show them in order to have a cup of coffee.. the waiters were also rude when i told them that this was not what i ordered! the prices were extremely high both for the hotel restaurant and the rooms regarding to the service and tastes. such a dissapointment considering the beautiful location.. i’ve had to email before my arrival many many times to reach to the hotel and even had to write them via instagram and yet no one ever apologised for the extremely late response. there were supposed to have a ‘gym’ but the treadmil wasnt working and it was fully closed the second day!