*The second lady's attitude *The location is very good. But if you rent a car, just select another hotel with good parking spots *The heating system is good. In this cold days, it didn't feel that it is winter outside. *The size of the room *I didn't like it, but as I mentioned every hotel has its budget, just if it is possible to improve the breakfast options Hopefully that lady will learn to speak respectfully, and how to smile and hopefully her boss also will learn that, there are some condition that you should make exceptions. I wish you good luck! Hopefully you will improve. And my marking is sincere, I didn't put it worse than in reality (according to my opinion). But if the attitude is good, I always like to put marks better than I know in reality. I have taken some pictures of the room, but I don't want to share it. I wish the boss to renovate it and grow in business. And I wish to that lady ability to smile.

When I write bad review, it is mostly related to the attitude of the staff. I know not all hotels should be very good, but even when there are technical problems but the staff have good attitude (doesn't matter the problem solved or not), I am satisfied with those hotels. Well, with this one, I am not satisfied. When I have booked the hotel, I don't know why, it was expensive for those days I have selected. According to price (which also partially my mistake) I thought it is a good hotel. But the building is very old. So my mistake was that I have booked for 4 days, as soon as I have reached (I was not alone, I booked it especially for the guest who came to Berlin to visit me), I called booking.com and asked for to cancel the rest 3 days with refund of those days. According to rules I booked non-refundable, so booking.com informed me to talk with hotel directly about refund. Morning I went to the reception, I have explained the situation to the lady who's name I think is Diva about the situation. I understand rules are rules but at the end we are humans, we can make exceptions, because in one case the hotel handled it for me. The lady had the attitude didn't want to listen to me. And I have informed her that, I will write maximum good review just if you could help me. Well she still had this "you!shut up" attitude and telling me simple things as I am dumb or something. According to rules, she is right but her attitude is not good, didn't respect me even sometimes to finish my sentence. At the end, she said I am not the boss. So does it mean "I don't care"?! I wasn't angry at all. But I have seen people to handle this kind of situation very professionally, even at the problem is not solved but at least you just respect the person because her/she respects you.