Location was great! walking to main area/market/attractions easy. Short cab ride to ruins from main square. Excellent walled in lot for parking rental car. Nestled away from city noise with lovely courtyard/pool to relax after sightseeing. Excellent staff available at front desk (or by intercom /phone call when arriving to let us in) lovely breakfast terrace with daily hot breakfast. comfortable spacious enough room. Quaint and characteristic building. Very Clean bathroom. I’m comparison to some other other places I have stayed in Mexico, reasonably comfortable beds/pillows. Easy to meet and chat with others in the pool area but also quiet and restful environment.

As I had read on the reviews before our stay, we had a ground floor room which meant we could hear chairs moving /people walking in the room above. We closed the bathroom door at night which reduced some sounds. This was not enough to deter me from enjoying our 4 night stay. One can expect that an older character building would be that way and it was not a long, consistent disruptive experience. Don’t stay here if you want the perfection of modern, “you could be in any North American city hotel” experience.

the property is in a traditional building, filled with antiques and Mexican crafts. it is a beautiful and spacious environment. the pool and garden area is lovely. The staff is very friendly and goes out of their way to be helpful. The generous and delicious Breakfast is served daily and prepared to order. it is a wonderful way to start the day

Beautiful property with lovely indoor and outdoor courtyards. Spacious and clean room (we opted for the king bungalow with pool view). Decent breakfast on a nice terrace overlooking the pool. Perfect location in the city center to walk everywhere. Very friendly and helpful staff.

Minor point, but it would be nice if the filtered water dispenser was outside of the kitchen for 24/7 access.

really lovely. needed the pool during the hot afternoons. the street has everything within a few blocks.

lots of stairs. no elevator.

Nice property, breakfast included and you can request whatever you would like to be prepared, ideally in Spanish. Friendly staff, convenient quiet location

At times the WiFi was inconsistent

super cute hotel with nice swimming pool breakfast was nice, each day 2 new dishes you can chose from very centrally located and very quiet traffic wise. other streets very close by were extremely busy with traffic

we charged a surcost because we arrived between 11 and 12 at night. I know it’s stated in their policy but our bus got delayed so we were expecting a bit more understanding beds are small, too soft and uncomfortable

Great Place, Would Recommend, Very clean and well maintained, good breakfast included, quiet safe location, great helpful staff, nice pool and pool area.

The staff were very friendly and helpful. The hotel and rooms were exceptionally clean.

I would have preferred a room with a window facing outside, not into the closed courtyard.

Great pool area with lovely garden. Breakfast on the terrace was also very good. Staff were really helpful too and it was very clean.

This is an excellent hotel with amazing staff, amenities, and ownership!

We LOVED everything, nothing could have been better!

Beautiful hotel, excellent service, great stay

And

Facilities for handicap Breakfast Location Staff

Probably it will be necessary to have handrails in the shower.

From the moment we arrived with a welcome, relaxation, free coffee and tea, and a friendly orientation, we were at ease and ready to relax as well as explore the city. The pool was nice, the rooms comfortable, the shower hot, and the breakfast wonderful. At first the distance seemed daunting but it was a close walk to all locations and away enough for quiet and peace. The more residential feel also provided some lower-key options and tasty food. The fridge was a great addition. We would stay again.

The first welcome via email and 'rules' seemed off-putting, but we see why they do so. Our first impression of rule-oriented and less friendly was gone the minute we arrived. The staff are all great! The comfort is available and extended beyond just a nice room and pool.

Staff was fantastic

Pillows on the bed were terrible

Fantastic hotel, still as wonderful as when we first visited in 2018. The only change now is that breakfast is served on the beautiful sun terrace overlooking the pool. Friendly staff, beautiful traditional decor.

Only slight niggle is that the beds are too soft and the cleaners serviced our room very late each day, coming back after a busy day sightseeing and we felt we had to keep out of the way as they hadn't got to our room yet.

Overall the staff was attentive and helpful.Great hot water and pressure in the shower and appreciated having a mini-split in the room to cool down. I especially want to compliment Jessica for her help during our stay!! Very helpful! Breakfast was good and a nice amenity. Location was decent - .5 miles from Centro and an easy walk for us to restaurants and shopping. Hotel was very quiet.

The bed was rock hard, which made it uncomfortable to sleep. We appreciated the ability to make coffee in our room, but there were NO mugs. I grabbed a few from the dining room, but they were removed from the room when it was serviced...Wi-fi was out when we checked in - was spotty the rest of our stay.