Good location and nicely presented hotel.

As we were outside of peak season the hotel was quiet with only one member of staff. Although initial helpful at reception the beds were not set up as twins which we had asked for although this was rectified. The spa was not working which was the reason why we chose this expensive hotel, although reluctantly apologetic there was no change to the price or other dispensation offered. Trying to get a drink took ages and the bar staff were not at all helpful or friendly. I am sure if you went here mid season it would be lovely but my expericnes for arranging a group booking of cyclists was very poor.

Pretty village

No parking

location

Never stayed in a 4 star hotel with so few staff. The lady in reception when we arrived Jennifer was fantastic!

the lady at reception was excellent! Very friendly and helpful.

The room was quite dark, very little natural light. No tea/coffee making facilities

Fantastic hotel located in the old town of Puebla. Great location for our Spanish Steps Camino Tour groups.

beautifully redesigned and appointed. Very special

Late breakfast

Everything

Nothing