Location, pool, beach, size and cleanness of the room. Breakfast selection was good and plenty even for vegetrian like we are. Surprised that they charged for breakfast when it was our understanding at booking that breakfast was included.

Charged for SPA services - we are still working on removing these charges since never ever visited the SPA. Welcome drink was never offered or served. Concierge didn't offer to take us to our room and show where it is upon arrival, only pointed to the direction and encouraged us to walk there (after a 4 hours flight and 40 minutes taxi ride). Left hotel today at 5:30 am and asked the night before for boxed breakfast - instead they brought and charged(!) for room service breakfast, when we were on our way out from our room to meet our taxi driver and head to the airport.

Service was excellent. The staff was friendly and well trained

We stayed there before, but this time the go cart service was not available all the time. They gave me different reasons, none very convincing. They made a special exception for me, even so it was not readily available.

The beach was not clean nor was the water blue as in the pictures

Beach

I cannot say enough amazing things about the St. Regis Bahia Beach Resort. After staying in San Juan Condado Beach area for 3 days, we spent 3 amazing days at the St. Regis, and wish we would have booked the whole week there instead!! The amenities, the beach, the service, the food, the activities blew us away. As soon as we arrived we were greeted with enthusiasm and friendliness by all the staff. We felt like we could e x h a l e and really ended up in paradise. I loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed). The beach is amazingly private and the staff set up chairs and umbrellas expeditiously. The pool and beach butlers were attentive and polite; always smiling. Orlando in the Bahia Bar had great cocktails and stories to go along with the unique drinks - try the Witches Siesta!! Luis and Hector started our mornings off in the most positive and bright way at breakfast. Sunset Sushi on Friday night with live music was so perfect - make reservations to ensure you do not miss it!!!! Everything about this property was amazing and beyond fantastic!!

Everything was beyond expectations!

Amazing beach and amenities

Overpriced, mediocre food and drinks

Gorgeous grounds and perfect service

Nothing

We were looking to rest and unwind and the amenities helped us do just that. Comfortable, immaculately clean and the entire staff is so warm and friendly, goes above and beyond.

Ocean was a little rough.

Breakfast was not included. Spa experience was great.

Horrendous experience and have not received feedback from my emails to management. They lost our bags before we left for the airport and we were hence late, and at pool and restaurant service was slow or non-existent. Dinner was terrible. I have just had better service at a Holiday Inn!

The room was so generous and cozy, just luscious!

Hmmm, maybe the signage to find things at night when driving golf carts? Hard to think of anything

I wasn’t able to try the breakfast because I always had early excursions :(

Absolutely nothing everything was amazing