The size of suites was good and fairly clean. Some of the staff were kind and tried to fix or address issues, but only partially succeeding. The place has potential, but to achieve excellence and deserve 4-star status, it requires a complete overhaul. Until then, I suggest they bring the rating to 3-star and lower the prices. Otherwise, the potential guests who visit the relevant websites and see the property photos, they are delighted and full of high expectations, but disappointed upon arrival, because the issues are not visible there.

Food (breakfast) was poor, bland and unadventurous, no variety and below average, for 4-star hotel. They don't have butter for breakfast and when I asked, the guy said they ordered it, but it got stuck in traffic! Overall, the breakfast was poor, not a joyous experience, but something you go for reluctantly and come back from disappointed. No mosquito nets for the beds. Toilet flush not working. I checked the side door of the suite and found it wide open. Big kitchen in the suite, but it has no dishes, pots/pans or anything else, so its existence and purpose remain a mystery. The terrace doors were very hard to open and lock. Bathtub/jacuzzi is not working. Hygiene set we got on the first day and after that had to ask for more. Smell of sewage in the apartment and water is coming out of the drain holes. We had to call few times someone to open the room safe, because the battery was low. Beach is dirty and water is not deep enough to swim. Swimming pools are very dirty, the pool tiles are so dirty and spits from people are floating on surface, along with snacks bags and empty plastic cups. Swimming pool has no working water pump! Pool guy was rude and confrontational when asked to clean the pool. Pool, side food service is awful and extremely slow. Garden is dry, you will not get lush, African garden vibe. Place is in oriental stile with a lot of concrete around pool area which makes place so hot. Billiar is not working, table is ripped and no tips on cues. They have net spread across the pool, but no ball. There is not functioning activity at all! Check in so slow! Area around pool smelling on sewage. Few staff were kind, but helpless.

We arrived at 10pm and the restaurant had closed so we slept hungry. The time for breakfast could be mended to 10am. I was very tired so going for early breakfast before 9am was difficult.

I would like to Take the time to thank all the Staff at Royal Shaza Suites for a wonderful weekend! All our requests were met beyond our expectations! Special thanks for Stephanie, Carol and Peter for their excellent and stellar service! Please Shaza Management team take note of the excellent work your team is doing to make sure we have a special experience. Complements to the Chef as well. Food was great

Some Minor maintenance needed on the property

Location n suites layout The cleaning staff were courteous n friendly. Peter Muli did an excellent job

The jacuzzi didn't work The meals were not exceptional The AC n Fans keep failing

lovely property and helpful staff the hotel is very clean

This property is a SCAM. I paid in advance, only to arrive and informed that property changed management and current management is not on Booking.com the contact number provided was switched off. I was left stranded with new management asking me to make a fresh booking and payment.

This property is a SCAM. I paid in advance, only to arrive and informed that property changed management and current management is not on Booking.com the contact number provided was switched off. I was left stranded with new management asking me to make a fresh booking and payment.

The staff more than made up for the slightly run down appearance. Always ready with a smile and happy to help.. brilliant service..

Lovely idea but a little run down.. needs a bit of spit and polish and coat of paint but expected because of the downturn due to covid. I'm sure once tourism picks up it will be a lovely sight as well as stay..