we were sought out by security and accused of theft, by a waitress. then the manager tried to apologize, but we were so embarrassed and felt degraded.

great location

kind of shabby near the rear entrances

Location

Rooms dated

close to mall

couldn’t find how to get in hotel.

The front desk staff was fantastic.

Housekeeping was extremely loud. Doors were slamming all morning and they were extremely loud talking to each other. They started working at 8 am. I understand that they have a job to do but I've never stayed at a hotel where housekeeping was so loud in the hallways and allowed doors to constantly be slamming shut.

Did not get the breakfast, didn't know there was one. Location was good.

Floor in our room was freezing. The pool was very cold, too cold to swim. Could not shut window curtain to parking lot because it blocked the vent to heat the room. Parking lot lights were shining in the window.

Not included

Would not let us check in early even though it was requested

It was dirty, old, wore out and the bathtub did not drain and it was gross, dirty, hairy water High price for parents weekend to see my kid at MU

Clean and updated.

shower head very low, water would not drain

We liked the pool. I love the look of the lobby and open spaces. Water pressure was great in the shower. Staff was very friendly.

The carpet was soaked by the air conditioner. Our room was at the very end of the hotel with no close access for entrance or exit, which was a bit inconvenient with our 1 year old.