Kempinski Hotel Hangzhou

9.0 / 10.0

Excellent(43 Ratings)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

About this hotel

Situated in Hangzhou and with Hangzhou East Railway Station reachable within 8.4 km, Kempinski Hotel Hangzhou features concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a terrace.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

4.7 mi

西湖十景

4.1 mi

Available Rooms

Deluxe King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 495 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Grand Canal View King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Grand Canal View Twin Room

2 Single • 495 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Executive King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Kempinski Hotel Hangzhou

$$$$

9.0 / 10.0

Excellent(43 Ratings)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

4.7 mi

西湖十景

4.1 mi

Available Rooms

Deluxe King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 495 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Grand Canal View King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Grand Canal View Twin Room

2 Single • 495 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Executive King Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

9.0 / 10.0

Excellent(43 Ratings)

100% verified reviews

10.0 / 10.0

Jun 2023

Fabulous

Very good service

Condensation

10.0 / 10.0

Jun 2023

Exceptional

This hotel is outstanding. Decoration and design is amazing, breakfast is excellent with plenty of choices, swimming pool is incredible and worth a try, bedrooms are clean, quiet and well thought. Going there once per year, overall my favorite stay in Hangzhou, and probably in China.

None

8.0 / 10.0

Feb 2023

Very good

Everything was perfect (as usual). I recommend some training to reception staff.

When we arrived the staff in front of the door didn't help us to unload the bags from the car. Also they stood aside and watched us pull the bags inside the hotel. Even though no customer was at the reception, but the 3 persons in charge made us wait and kept doing something else by themselves. We have stayed in different Kempinski Hotels around the globe (including China) and expected much better reception from Kempinski Hotel in Hangzhou than what we received.

10.0 / 10.0

Oct 2022

Relaxing and Luxurious Stay

Exceptional property, very well designed with gorgeous touches in the rooms and throughout the whole property. Staff were incredibly helpful and welcoming, particularly Nolan who was on duty during my check in and had a coffee maker sent to my room instead of just tea. Everyone who works their is friendly and helpful. It’s located near the Grand Canal which is one of my favorite neighborhoods in Hangzhou, great restaurants and historical sites abound. The pool and gym are incredible, I especially loved the sauna. Will definitely be back, probably the best hotel in Hangzhou. Don’t forget to stop in their restaurant Frieda and café Berthold.

1.0 / 10.0

Aug 2022

ruined my entire weekend.

the room was nice

i had the most appalling level of service from beginning to end- i associate Kempinski hotels with a certain level of service but this was terrible.

9.0 / 10.0

Mar 2022

Superb

The facilities and the location

2.0 / 10.0

Oct 2021

Very poor

Staff were helpful and polite.

Kept waiting till 4.45pm despite requesting early check-in, in advance. Executive lounge closed by 8.30pm & not open for breakfast. A large patch of mold on the glass - Executive lounge roof terrace. Seating area not clean and wooden cart rotting No creamer provided to guests for in room coffee Morph bar closed and we weren't informed.

8.0 / 10.0

Aug 2021

Staff is amazing, cleanliness could be better

The staff is very helpful and nice, especially Jack the concierge is a very cheerful and helpful guy, a real pleasure to talk to!

The room was beautiful, however not so clean. The second night we also had to ask for toiletries, a pity taking the price of the hotel in consideration.

10.0 / 10.0

Aug 2021

Probably the best of HZ!

The hotel and facilities are amazing. Nicest pool and breakfast in the city, and I've been 'staycationing' here at different hotels for 6 years. Super bummed I waited so long to check it out, already planning next stay.

Check in was a little slow and hectic, but things always slow down when foreigners check in I guess. It was a busy time, but the way the desks are arranged don't make things easier or clearer.

10.0 / 10.0

Jun 2021

Exceptional

I could not recommend this hotel more. I went with my 2yo and 4yo. Breakfast is really good. They even have Glutenfree bread if needed, lactose free milk and glutenfree oats for those who need it. The bread is super fresh. The pool is amazing. We were looking for a hotel with hot pools. Most of them say they have, but then they are either like a bathtub size or just not heated. This was a super proper bigger hot pool. We just switched between both pools without hitting an icewall everything you find yourself out of the water. They didn't put on the aircon super high, just really the perfect temperature. Which is perfect for those, who easily feel cold like I do haha. My husband is kind of the opposite, but he even feels in most hotels that the aircon at the pool is way to high up, making it super uncomfortable for the us and the kids to have fun in. This was just perfect. Cannot stress this enough here! I would definitely come back. Oh almost forgot: the most complete gym! Trust me on this one. For both lifters and yogi's. And oh yes, they have this amazing Berthold bakery also from the Kempinski downstairs, with the perfect beef baguette haha! Crispy baguette on the outside and chewy on the inside, you seriously don't find these everywhere! And the most amazing desserts. Not just your average desserts, and not your average kind of cookies too. And if that isn't enough, just go outside, and you have a whole kind of boulevard full of restaurants and shops downstairs with fountains too (kids loved running through them while we could sip our coffee!) where the kids just can run wild. The hotel is also nearby Cirque du Soleil. We prepped ourselves for a rainy vacay, so the kids had their raincoats and umbrella's. We had our boots. And then the surroundings and the facilities of the hotel.. it just made it one of the most complete stays we have had. Thank you Kempinski, we'll be back for sure!

10.0 / 10.0

May 2021

It was worth every cent I paid

The breakfast was served in my room, i just made a call and before I knew it the breakfast was served, it was too much, there’s everything for breakfast, you choose what you choose and the most exciting part is that you can keep the food in the room if you didn’t finish the breakfast, there are nice restaurants down stairs next to the hotel and the stuff was just amazing and they open a door when you arrive with a car, take the luggage and even help to go somewhere and you don’t know the address of the place. Comfortable bed ever and it can make one oversleep I swear 😂

9.0 / 10.0

May 2021

Superb

Nice and relaxing place, with a large indoor pool and a relaxing spa area. It has a big terrace with garden, beautiful!! Breakfast was very good including also a big range of western food. The area around the hotel is perfect for a nice walk on the channel to visit two historic areas including an old bridge. It’s not crowded as maybe other areas of the city.

9.0 / 10.0

Apr 2021

Beautiful and comfortable.

Friendly, nicely designed hotel. Comfortable rooms.

A real desk in the room would have made working more practical.

10.0 / 10.0

Apr 2021

Perfect for a weekend trip

Amazingly delicious breakfast, friendly and helpful staff, clean atmosphere. We will definitely come back to Kempinski Hangzhou!

Everything was absolutely fine.

9.0 / 10.0

Apr 2021

Nice 3 nights stay

Comfortable and modern building as well as the room, sparkling clean, swimming pool open from early in the am to late pm, wide choice for breakfast, helpful staff, close to several restaurants.

N/A

9.0 / 10.0

Mar 2021

Superb

That said, everything in the hotel was absolutely perfect. The bedroom which was delicatelly decorated and really confortable and clean, the staff member was really helpful. I have to say a particular thanks to Laurence who help me using his ID card to order ibuprophene online while I couldn't because of my foreign ID. The breakfast was feast, offering a lot of choices and really delicious. But what we prefered most was the swimming pool area : perfectly clean and peaceful, really rare heaven and one of the most beautiful, relaxing and luxurious pool I saw. I would definitely go back !

I went there for tourism and with the purpose of discovering Hangzhou, the only little negative point I could find was that the hotel is a bit far from the main tourist areas (West Lake, Longjing Village...) so we had to take a taxi and count for around 30mn drive to those places each time.

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is $39 per night. This rental is $68 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Kempinski Hotel Hangzhou. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Kempinski Hotel Hangzhou. Enjoy the water!

Is Kempinski Hotel Hangzhou pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Kempinski Hotel Hangzhou?

We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Resort

in Thousand Island Lake

2 single beds

Garden · Pool · Kitchen or Kitchenette

Resort in Hangzhou, for $106 per night is great for your next (business stay, family stays, couples stay, getaway vacation, etc.)

$$$$

Kempinski Hotel Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Deluxe King Room

Deluxe Twin Room

Grand Canal View King Room

Grand Canal View Twin Room

Executive King Room

Kempinski Hotel Hangzhou

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Deluxe King Room

Deluxe Twin Room

Grand Canal View King Room

Grand Canal View Twin Room

Executive King Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Kempinski Hotel Hangzhou pet friendly?

What amenities are available at Kempinski Hotel Hangzhou?

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