Crowne Plaza London - Docklands, an IHG Hotel
Hotel in London
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Free cancellationFull refund if you change your mind
Includes essentialsPool, Air conditioner, Internet / Wifi and more
About this hotel
With a stylish restaurant and cocktail bar, Crowne Plaza London-Docklands features a modern leisure centre with views over Royal Victoria Dock. The 4-star hotel is a 10-minute drive from Canary Wharf.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of London
Available Rooms
Standard Room
1 Queen or 2 Queen • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Double Room with Single Sofa Bed
1 Sofa • 193 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Junior King Suite
1 King • 355 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Double Room with Mini Cooler
1 Double • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Double Room with Two Double Beds and Mini Cooler
2 Double • 269 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews9.0 / 10.0
So close to excel - room was lovely and big and clean had a lovely shower over bath. Really comfortable beds.
Bit expensive for just one night!
1.0 / 10.0
Nothing
I have been charged twice at this hotel and had no response when trying to phone and message. Booking.com charged me when I booked and the when arriving at the hotel the receptionist insisted I had to pay again. Ridiculous would never stay here again.
10.0 / 10.0
Very nice staff very clean and lovely atmosphere
10.0 / 10.0
Staff were great, especially Vivienne!
The location is perfect for the excel exhibition centre and the breakfast is the best we have had in a long time in any hotel!
We will definitely book again
Thank you
9.0 / 10.0
This hotel is brilliant for visiting the Excel Centre. We have stayed several times and everyone from the Manager, reception, and cleaners are very friendly and helpful. Would certainly recommend this hotel.
Everything was excellent.
9.0 / 10.0
Good breakfast and right next yo excel brilliant
9.0 / 10.0
Breakfast was really lovely and staff were so polite when we were being shown to our table. All the staff in the restaurant excelled in customer service and should really be commended for this. We've stayed in many IHG hotels and all the staff are extremely polite and well-mannered. Room was great for 2 adults and our daughter as we had x 2 double beds in the room.
We had an evening meal at the hotel which was also excellent food and service.
10.0 / 10.0
Amazing staff. Super friendly and helpful. Breakfast lovely.
Nothing. Everything perfect.
9.0 / 10.0
Good spacious room - good breakfast
A little far out of central London - not many bars/restaurants around there
4.0 / 10.0
It was clean and well signed.
Room wasn’t ready when we turned up. Yes it was late at 10.46 but more to the point that we needed it. We had paid and expected it ready and music blasting too for the first hour and we booked a family room. Paid for a family room then had to pay extra for breakfasts, crazy ! Breakfast average
4.0 / 10.0
Spa. I and several other people whilst there were complaining about the hot tub being cold. Also, the swimming pool was cold. The receptionist on the spa did not seem to care. This was an issue for me as I had gone to this hotel to use the spa facilities rather than choose a different hotel.
The hotel is in a great location for city airport however, if you’re going to have a spa day think again.
10.0 / 10.0
Petit déjeuné de qualité, énormément de choix. Personnel très accueillant et agréable!
On a eu la chance de tomber sur une personne qui parlait très bien le français et qui nous expliquait tout.
9.0 / 10.0
Comfortable Hotel in lovely area. The staff member Nina who checked us in was exceptional. We arrived after midnight and she was so kind and helpful to us and didn't keep us waiting. Very friendly staff in general.
9.0 / 10.0
Habitacion grande, muy limpia, la cama enorme y còmoda, 4 allohadas muy confortables tambien. Afiliats, cafès, infusiónes en la habitacion cortesia del hotel. Muy buen comunicado. Muy contentos de Nuestra estància ahi
Por decir algo, el agua del spa nos hubiera gustado mas caliente, aunque tampoco esta fria
9.0 / 10.0
Excellent location, good quality and cleanliness with great facilities just a few minutes walk from the Excel arena. All of this is matched by the brilliant staff who are warm, friendly and helpful.
Nothing
5.0 / 10.0
Staff were friendly and helpful in trying to fix us a room.
Checked in at 8.45pm only to walk into an occupied room. Spent more than half an hour (albeit with a complementary drink) waiting in the bar while they tried to find us a room. We'd already been told they were full. Eventually checked into a room on the 6th floor that was freezing. The window had been left open - presumably to try and clear the smell of weed. Having waited that long already we stayed there.
10.0 / 10.0
The whole hotel was spotless. The staff were so helpful and lovely from sitting all 10 of us together at breakfast to giving us a can of water to take to bed when we came in from our event at the excel. It was decorated beautifully for christmas as well.
it was all great
9.0 / 10.0
Very clean and tidy. Fatima gave us the best customer service and really made our night fantastic she really went the extra mile
The pool was broken and far to cold to use
8.0 / 10.0
Location, public transport
Parking cost
8.0 / 10.0
Location for me was good and near the tube station. Rooms are good.
Breakfast was good but there was no variation.
Breakfast was good but there was no variation. it was same items everyday. They should change the menu everyday except for eggs and Breads.
7.0 / 10.0
Good location
Good breakfast.
Good restaurant.
Expensive parking (but that’s to be expected)
Room Price was not clear - charged extra for having a child in room which was not clear at time of booking.
9.0 / 10.0
Very relaxing and polite staff
Swimming pool and jacuzzi were on view to the main road outside through the window
10.0 / 10.0
Very good hotel, clean and quiet. We had a great time there!
The breakfast was very nice, the room was big enough and warm, the bed was comfortable, daily cleaning, clean towels, etc.
The location was also good, a little bit far from city center but there are tube and DLR stations nearby.
9.0 / 10.0
Size of rooms,breakfast
Lifts were a pain
10.0 / 10.0
All the staff were friendly and polite, no noisy disturbances during the night, breakfast was amazing
The fact we were only there for one night!! Will definitely return and make use of the spa facilities
3.0 / 10.0
The size of the beds in the rooms, breakfast was good. staff nice
The floor in the bathroom was very dirty. the grout in the tiles looked filthy. Around the sink had ring marks. There was black mould in the silicone around the bath.
9.0 / 10.0
Enjoyed location very much
Getting back from o2 was horrendous be better if cable car stayed open a bit later
10.0 / 10.0
Very comfortable, spacious and clean
Nothing
10.0 / 10.0
Polecam, bardzo czysto, pyszne śniadania .
1.0 / 10.0
nothing
will never go there again £40 for 2 cofee
4.0 / 10.0
Rien je viens
10.0 / 10.0
staff were amazing!
room overlooking a construction site but we.slept well
8.0 / 10.0
I like the staff and the breakfast.
I didn't like the fact that the internet was messed up and I couldn't the TV and this got me and my wife upset so we used our phones to watch movies during our stay.
9.0 / 10.0
The location was excellent for visiting the Excel (on foot) and the O2 (via cable car). We had a great view of the water from our room. The room was very comfortable and stylish, and all the amenities within worked as expected. The selection at breakfast was good, and dietary requirements were catered for.
There were ants around the juice station at breakfast which was unexpected. We have raised this with the hotel and they have confirmed this will be investigated.
8.0 / 10.0
Great location especially with the Elizabeth line and the cable cars round the corner! The pool was a great bonus with good changing facilities and towels. The hours for the families were long and convenient but of course double check. Staff were very helpful and professional.
It was all fine. The breakfast price was quite high but a great selection available. However you aren’t restricted to only the hotel, there were lots of other options in easy access for other breakfast cafes/shops so really not an issue.
9.0 / 10.0
All staff without exception friendly and committed to making the hotel experience FABULOUS.
When you meet Gustavo the Manager you can tell that his style is infectious (rare in hotels)
As Fed back to hotel the hot breakfast could have been hot not warm
10.0 / 10.0
Excellent
-
10.0 / 10.0
We were seeing Nick Cave and the Badseeds at the O2 and the combination of staying at the Crowne Plaza and the IFSCloud Cable Car meant we had a 2 minute walk to the cable car, a delightful 10 minute ride over the docks and the Thames and a 5 minute walk to the 02. There were no queues, no tickets- just tap in, tap out- and complete avoidance of the hassle, stress and waiting for trains, buses, tubes, etc. We had a perfect night.
The room was large, very well equipped and quiet, with a good view.
Breakfast was exceptional, even the scrambled eggs were perfect and the herb sausages and roasted tomatoes were delicious.
The staff, from reception to bar to restaurant could not be more helpful
Nothing
8.0 / 10.0
Clean and comfortable
We were told we had interconnecting rooms but didn't. They were next door to each other though so it was OK but if we'd had younger children it could have been a problem.
The hotel gave us some drinks vouchers and a bottle of prosecco as we were celebrating a birthday but these were not put in the room until after we had gone out for the evening so we were unable to use the drinks vouchers as we didn't get them until bedtime! Would have been lovely if they had been there when we'd first checked in and gone to our rooms.
FAQs
How much does this hotel cost compared to others in London?
The average price for a rental in London is $172 per night. This rental is $45 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Crowne Plaza London - Docklands, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Crowne Plaza London - Docklands, an IHG Hotel. Enjoy the water!
Is Crowne Plaza London - Docklands, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crowne Plaza London - Docklands, an IHG Hotel?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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