Clayton Hotel Cardiff
Hotel in Cardiff
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
About this hotel
With a stylish bar and restaurant, Clayton Hotel Cardiff offers modern rooms with free WiFi. The hotel is adjacent to Cardiff Central Rail Station, and the Principality Stadium is 300 metres away.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Cardiff
Available Rooms
Deluxe Triple Room
3 Single • 172 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe Double Room
1 Double • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Executive Double Room
1 Double • 193 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Executive Double Single Room
1 Double • 193 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe Double Single Room
1 Double • 172 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
9.0 / 10.0
Excellent location , in the hart of the city.
5.0 / 10.0
Location good , breakfast was satisfactory without being great. Welcome was good from reception staff.
Price very high due to Billy Joel concert £400 per night.
Bed small / Aircon ineffective
10.0 / 10.0
Always lovely staff and very clean hotel
The rooms can get quite warm
8.0 / 10.0
So handy to everything in central Cardiff. A very close car park within 5 minutes walk at the train station.
The room was lovely. Staff on check in/ out were friendly and helpful.
The aircon had a timer and was off for much of the night. It was very hot overnight.
The bathroom could do with better lighting.
7.0 / 10.0
Clean, spacious rooms in a very central location. Double deluxe room had both a double and single bed. All accomodities including hairdryer, shower gel and shampoo were provided. Easy to walk to the main streets. Barely a 2 min walk from the drop-off location on Custom House Street using the Cardiff Airport to City Centre bus. Staff were incredibly friendly and helpful and were always available via the front desk.
Upon arrival, we waited in the restaurant/bar area before our room was ready. I attempted to order some drinks as we waited, and nobody was about to serve us. Our bed wasn't made and the towels weren't replaced on the second day. The cleaner accidentally removed our second room key and we had to be reissued another one. The bedding that the hotel used came off the bed very easily. We pre-booked a taxi via the hotel for 6am collection on our final day. When reception called our room to inform us that the driver had arrived at 5.50am, the phone disconnected. By the time we made it downstairs (at 5.55am) the driver had already left.
10.0 / 10.0
Convenient
Everything
10.0 / 10.0
Perfect central location
Nothing, everything was perfect
9.0 / 10.0
.Always a lovely place to stay. First choice every time.
Only a little complaint...1 toilet roll between 3 people for 2 days? . Could have been topped up.
2.0 / 10.0
The staff very friendly
Felt like I was in a box room an not been able to open window for some air
10.0 / 10.0
Really close to bars and restraints
Could hear the train at times
10.0 / 10.0
Perfect
8.0 / 10.0
Breakfast was excellent, staff really helpful
7.0 / 10.0
Friendly staff at reception, clean room, sky channels were a great bonus.
The bed was very small for a Deluxe Double. The breakfast area was very disorganised. We were given a table and then told to sit elsewhere as someone else was sitting there. I asked for a tea spoon to dispose of my teabag and was told there should be on on my table but there wasn't. After serving our breakfast, we then had to wait for cutlery whilst aloud breakfast was getting cold. Only 1 coffee machine was working and then this one broke down during our visit. The Pineapple was not fresh with brown bits on it. No toilet brush in bathroom.
7.0 / 10.0
Location was good for Utilita Arena.
Staff were pleasant.
Room was clean
Not a fan of self service check in.
Room was a bit on the cosy side.
Duvet (along with most every hotel we've stayed in) was way too heavy for this time of year.
Shame hotel bar was closed before we got back from our show.
10.0 / 10.0
Everything was perfect, staff, location, room, breakfast and location.
Everything was great.
9.0 / 10.0
The pillows and bed were so comfy! Also loved the bottles of water and little touches in the room
The shower - very little pressure
8.0 / 10.0
Location
Many of the hotel guests attended the Bruce Springsteen concert, and the hotel adjusted their prices accordingly due to the increased demand. I was willing to pay this rate for the location until I encountered an issue. Despite the management being aware of the concert's end time at 10 pm and the expected influx of guests, there was only one person serving at the bar around 10:15 pm. This is unacceptable given the circumstances, especially considering the additional charge levied on guests, which should have allowed for adequate staffing. Despite the tremendous effort of the lone staff member, who maintained a positive attitude throughout, sporadic support from a manager was insufficient, particularly when the manager lacked basic knowledge such as what a blush wine is.
Furthermore, despite the bar area being overcrowded and lacking seating for guests, the manager refused to open the adjoining room, citing it was set for breakfast. This decision was neither customer-friendly nor conducive to encouraging guests to stay longer and spend more in your bar.
Given our first round of drinks was£111 you certainly missed out on sales due to this poor management and woful customer service.
9.0 / 10.0
Stylish, clean!
Nothing
9.0 / 10.0
Excellent hotel, location. Really clean and comfortable bed. Shower was great.
Nothing we didnt like, but couldnt get on a secure wifi for some reason. Probably our network.
9.0 / 10.0
Self check in and helpful staff facilities in room and size
Parking was an absolute nightmare!
3.0 / 10.0
Perfect location
Hairdryer bag empty - no hairdryer- obviously hadn’t been checked by housekeeping
Safe locked so unable to use without getting reception to open
Room very hot and stuffy
Facilities in room poor given cost of room
Queues for lifts. Couldn’t cope with full hotel
8.0 / 10.0
Clean, lovely staff, great location.
Shocking prices when concerts are on
7.0 / 10.0
Loved the location. Staff were all really friendly.
Tv channels didn’t work. Room cramped. Large red stain on carpet. Food fair only. Shower weak and bath slippery.
7.0 / 10.0
Be nice if Netflix had worked.
Room to warm .fan be nice
9.0 / 10.0
the reception was clean and welcoming the staff were extremely helpful and pleasant. the location was excellent just walking distant from the city centre. the breakfast was very good value for money always hot and delicious.
9.0 / 10.0
Lovely spacious room with comfy bed.
Breakfast was expensive so didn't have any!
10.0 / 10.0
I liked everything since I had previously worked for Clayton in Galway in Ireland
everything was done well
8.0 / 10.0
Central location by station very useful, room comfortable but not 'luxurious', small sofa and chair with coffee table breakfast good variety of healthy options
I prefer a proper shower rather than one in a bath with fixed shower head ( although I understand the reasons)
limited power points in room to run computer and/or chargers ( did not want to unplug TV or fridge )
Instructions in lift were wrong ( you DO have to tap for going to ground floor )
5.0 / 10.0
We forgot to book breakfast for £9.50. In the morning we had a breakfast. They were not aware at reception. We told them we needed to pay for 2 breakfasts. We were charged £15 per person. After complaining this was dropped to £12.50. We paid but were not impressed.
6.0 / 10.0
Na
Smell outside
Parking
8.0 / 10.0
Service
Nothing
5.0 / 10.0
location, beds, cleanliness
pointless online check-in and havong to queue dor ages om arrival
FAQs
How much does this hotel cost compared to others in Cardiff?
The average price for a rental in Cardiff is $117 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Clayton Hotel Cardiff. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Clayton Hotel Cardiff pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Clayton Hotel Cardiff?
We found 10 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, smoking allowed, and laundry.
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