Hotel Carlota

4.1 / 5.0

Excellent(443 Ratings)

Hotel in Mexico City

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 100 metres from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping centre.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Map of Mexico City

Nearby attractions

Museo Nacional de Antropología

Available Rooms

1 King • 753 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Hotel Carlota

$$$$

4.1 / 5.0

Excellent(443 Ratings)

Hotel in Mexico City

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Map of Mexico City

Nearby attractions

Museo Nacional de Antropología

Available Rooms

1 King • 753 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.1 / 5.0

Excellent(443 Ratings)

100% verified reviews

4.5 / 5.0

Aug 2024

Descanso

La ubicación es perfecta, hay varios establecimientos cerca y lugares muy tranquilos que poder visitar sin recorrer tanto tiempo.

Un poco más de variedad de canales de TV para una estancia un poco más relajante.

3.0 / 5.0

Jul 2024

Rooms were noisy and water from the roof leaked into the room when it rained

Customer services was terrible , we asked for towels for the pool but they never materialised . One day we had to leave for an excursion at 0745 and breakfast was at 8am but they said no to giving us a coffee before going. The staff were unfriendly and nonchalant.

The breakfast could have been explained better - we were given a menu and then told that it did not apply to us and then expected to work out what did apply which then took over 25 minutes to arrive. There were no coffe or tea facilites in the room.

4.5 / 5.0

May 2024

Excellent location, great price, and contemporary, chic hotel!

The room was quite cozy in size, but for one person it was just right. I really enjoyed the proximity to Paseo de la Reforma, Mexico City's main avenue. You're steps away from the Hamburgo MexiBus stop or from walking to the Angel de la Independencia. Overall great location and wonderful hotel. Very contemporary and accommodating.

As a thirty-something traveler, this was a great hotel for me. However, there was a pool party one day that I personally didn't mind, but could see it being bothersome to other travelers, so I suppose one should be wary of the age range of hotel guests. In terms of hotel service, everything was great!

5.0 / 5.0

May 2024

Definitivamente volveré a alojarme ahí.

Mucho mejor de lo que esperaba, las instalaciones muy lindas y el personal muy amable.

Me hubiera servido que el desayuno se sirviera más temprano, pero solo porque tenía un compromiso a las 8am. Creo que su horario es funcional, simplemente me habría facilitado algo.

3.5 / 5.0

Nov 2023

Eine gute Wahl für unseren unfreiwilligen Zwischenstopp in Mexico City.

Gute Lage und Zimmer in Industrial Style. Kleiner, temperierter Pool und gemütlicher Frühstücksbereich.

2.5 / 5.0

Jun 2023

Passable

Terrible that you have to pay for everything at the moment even the room upi. Check in You cannot leave a card they charge everything at the moment not at check out

2.0 / 5.0

Jun 2023

Having been coming here since 2015, this stay was incredibly poor and doubt we will be back.

beds are still comfortable and location is good.

Poor service from all staff, dirty plates and food left in corridor. Towels had holes in them, this is not what you expect find in a suite.

4.5 / 5.0

May 2023

Superb

Amazing hotel, right quality of food and drinks, room super clean, location near tourist attractions and many stores.

all good

1.5 / 5.0

May 2023

Poor

Noisy at night , large group of people drinking and talking loudly by the pool till gone 3 in the morning. Not the first time I've stayed here and have similar sleepless nights . Staff do not seem to do anything about it. They just provide you with ear plugs which don't make a difference. I would avoid at weekends if you need to sleep

3.5 / 5.0

May 2023

great location, friendly staff. breakfast cooked by order

location, design, breakfast

we were given a room on the ground floor facing at the pool and restaurant area . it was very noisy at night

5.0 / 5.0

May 2023

It’s my home away from home. I’ve been coming for years and will continue to do so for more.

great beds, amazing staff, delicioso food and super cute boutique for shopping

3.5 / 5.0

Apr 2023

Location is great; this is definitely a social hotel with noise coming from the pool area.

Pool area and restaurant

Room was small and dark. There was no airflow in the room.

1.5 / 5.0

Apr 2023

Will not be back.

The hotel was very clean, and the design was nice. The food was also good.

We booked a suite (and paid the full price for a suite), which was described as having a balcony. We did not get a suite. In fact, the room we got didn't even have windows. When we complained and asked why we didnt get a suite with a balcony (or windows) he said "it all depends on availability, the rooms with balcony are occupied". Absolute disgrace. We were ensured that the manager would get in touch with us via email. I should have known that would never happen. I found a lot of the staff very rude.

4.0 / 5.0

Mar 2023

Very good

couldn’t check in at 2 am even though they said 24. h check in. the doors were locked and I knocked numerous times with no response. I had to wander around (as a solo female new to the city) to find alternative accomodation for that night. I did not get a refund for the first night.

5.0 / 5.0

Feb 2023

Exceptional

The staff was amazing and so acomodating, the pool area is fantastic.

3.0 / 5.0

Jan 2023

Pleasant

great location, good restaurant and delicious breakfast. nice design. friendly staff

a bit loud, can hear conversations from the room

2.0 / 5.0

Dec 2022

way to loud

room was large goo location

the rooms all face a center court with pool and restaurant which seems nice but the noise from the restaurant vibrates through the rooms and it doesn’t stop until very late. t

4.5 / 5.0

Dec 2022

Superb

Restaurant food was delicious, the atmosphere was fun and beautiful by centering the pool area, the staff were all so kind

Could get a bit noisy, but I had read reviews and knew to expect it, and they provide earplugs in room

4.0 / 5.0

Nov 2022

Great stay in a great area!

Beautiful pool and bar area and great location!

Safe in room did not work. Water didn’t work one day.

4.0 / 5.0

Nov 2022

great location, cute pool, good design

the design of the hotel as a whole is great. I was concerned that the noise from the bar would be a problem but it didn’t run too late. The staff are generally great, knowledgeable and helpful.

When we failed to tip (it was a coffee and a cake) the waiter came back and asked us to add a tip!!

0.5 / 5.0

Oct 2022

uncomfortable

I didn’t like how the receptionist talk to us very bad service.

the service is very poor. they don’t even clean up our room.

4.0 / 5.0

Sep 2022

Very good

The design of the hotel is beautiful. The food was really good.

The bathroom in the room was not a good experience, specifically the toilet.

3.0 / 5.0

Aug 2022

good location but slightly over priced for the service you get

the location, the room and how clean it was

the breakfast - times were too late. incorrect order was taken charged for water which I didn’t ask for. was not told only coffee and fruit was included in the breakfast. also saw online there was a gym which there wasn’t

1.0 / 5.0

Aug 2022

The biggest disappointment!

the design.

poor maintenance, dirty bed linen, dirty toilet, and overall dirty. No shower gel in the room for two people, quite dark rooms. we changed room because the one we got was quite dirty, the second was cleaner but had no toilet roll in the toilet and one of the taps in the shower didn’t work. We had to call engineering, it was taking too long, we had to move to another room just to have shower. Service recovery was inexistent, at breakfast after all these events they wanted to charge us extra for a natural juice. Terribly disappointing. When I asked to talk to the manager I was told he wasn’t available and I should report my claim to booking.com. An eventful stay I would say.

4.0 / 5.0

Aug 2022

Very good

clean, excellent cafe, friendly staff

4.0 / 5.0

Aug 2022

great but too short of a stay

very comfortable. great location

4.5 / 5.0

Jun 2022

brutalist boutique hotel in fantastic location. pick a room with a terrace or balcony.

amazing brutalist boutique hotel in great location. lovely small pool. great restaurant and breakfast. staff and friendly and helpful. took advantage of the hotel bicycles to ride around the city on Sunday when the main roads are closed to traffic.

pick your room carefully - some are dark and a bit prison-like, whereas those with terraces have more light. pity the bar couldn’t manage an expresso martini and didn’t know what a caipirinha was. note - there’s no gym at the hotel.

FAQs

How much does this hotel cost compared to others in Mexico City?

The average price for a rental in Mexico City is $92 per night. This rental is $30 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Carlota. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Carlota. Enjoy the water!

Is Hotel Carlota pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hotel Carlota?

We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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Hotel Carlota

Hotel in Mexico City

Reasons to book

About this hotel

Amenities

Map of Mexico City

Nearby attractions

Available Rooms

Hotel Carlota

Hotel in Mexico City

Reasons to book

About this hotel

Amenities

Map of Mexico City

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Mexico City?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Carlota pet friendly?

What amenities are available at Hotel Carlota?

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