Hôtel Mercure Lyon Centre Lumière
Hotel in Lyon
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more
About this hotel
Just 100 metres from Sans Souci Metro stop, this Mercure hotel is a 10-minute Metro ride from Lyon’s city centre and the Part-Dieu Train Station. It offers stylish rooms with a cinema theme.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Family friendly
Map of Lyon
Available Rooms
Classic Double Room
1 Queen • 182 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Classic Twin Room
2 Single • 182 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Privilege Double Room
1 Queen • 215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Privilege Double Room with Sofa Bed
1 Sofa • 215 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Two Adjacent Rooms (non connecting)
2 Queen or 1 Queen • 182 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
1.0 / 10.0
Repartir....
Date: 2 nuitées du 19 au 21/10/2024 Montant : 230 € (voir facture)
Très mauvaise expérience.
Un signalement sera déposé sur le site gouvernementale Signal Conso, auprès d’un agent de la DGCCRF (la répression des fraudes).
En résumé :
Accueil déplorable nous obligeant à régler la TOTALITE des 2 nuitées par avance sous réserve de remise des clés.
Et pourtant, il est précisé sur Booking :
« Votre réservation a été garantie avec une carte de crédit. »
« Un dépôt de garantie d'un montant de EUR 50 est demandé à l'arrivée.»
L’état de la chambre étant déplorable (sommes dans un hôtel 4*), nous avons été changés de chambre sans que personne ne prenne le soin de nous accompagner pour vérifier l’état de la nouvelle chambre et nous aider à déménager (nbreux bagages).
Même constat de vétusté et de saleté.
De retour à l’accueil, nouvelles explications avec l’hôtesse qui cette fois demande à vérifier par elle-même.. des fois que…
2ième suspicion d’avoir à faire à un client malhonnête.
Plus étonnant, à son retour, elle nous confirme la vétusté de cette nouvelle chambre, cela lui semble être une découverte.
Encore plus incohérents, les propos qui suivent : « de toute façon, toutes les chambres sont comme cela, je ne peux rien faire, je vais en parler au responsable. Il y a un projet de rénovation en cours. »
Jamais vu de responsable.
Les quelques photos jointes parlent d’elles-mêmes.
Réponse du service Clients Booking :
Jamal M. du Service Clients Information concernant votre réservation n° 4332217975 à l'établissement Hôtel Mercure Lyon Centre Lumière
Bonjour xxxxxxx,
Nous avons contacté l'établissement Hôtel Mercure Lyon Centre Lumière, mais avons le regret de vous informer qu'aucun dédommagement ne peut vous être accordé. Nous savons que ce n’est pas le résultat que vous attendiez. Cependant, nous ne serons pas en mesure de faire grand chose à ce stade. Nous sommes désolé pour les désagréments causés par la situation.
8.0 / 10.0
L’accueil, la gentillesse des personnels, confort literie, silence, parking
Prix, accessibilité parking/prix, douche normale et petits déjeuners moyens
8.0 / 10.0
In der Nähe von der Metro und Einkaufsläden, sehr ruhig, gutes Frühstück mit ein paar glutenfreien Optionen.
9.0 / 10.0
L’emplacement, l’accueil , le parking sécurisé et une mention spéciale pour le petit déjeuner
Rien
7.0 / 10.0
Hotel fuori dal centro ma a 100 metri dalla fermata della metro. Il centro dista 4 fermate della metro. Zona tranquilla e poco rumorosa. La camera è molto spaziosa e confortevole. Colazione molto buona con prodotti sia freschi che confezionati ma di marca. E' a pagamento, abbiamo speso 19,5€ a colazione al giorno (cara ma buona). Possibilità a pagamento di parcheggio sotto l'hotel. Si accede solo con la carda della stanza e con codici di sicurezza, quindi molto sicuro.
Colazione troppo costosa.
7.0 / 10.0
Confort calme
Petit déjeuner non inclus
8.0 / 10.0
The friendly staff was very helpful and accommodating. We arrived one day late due to flight changes, and communication with the hotel was quick and easy.
The location is not that interesting, but the hotel is very near a metro station and it is very easy to go to the city centre.
7.0 / 10.0
Hotel bien situe, agreable avec un petit dejeuner copieux. La literie etait tres confortable.
Le cadre de la fenetre en aluminium etait tordu: resultat la fenetre reste entrebaillee. On entendait le bruit de la rue et la chambre n'a plus d'isolation thermique.
La porte de la salle de bain doit aussi etre remplacee: elle est trouee de l'interieur.
Chambre 201.
6.0 / 10.0
Réceptionniste était très gentille et aimable
Les chambres n’étaient pas très propres il nous manquait le shampoo
8.0 / 10.0
proche de notre centre de formation +parking
ras
10.0 / 10.0
Friendly staff and good location. There are a few restaurants in the area and an exellent pizzeria near the gas station!
9.0 / 10.0
Very comfortable room for a family of 3. It has onsite parking which was a big advantage for us.
The location is central to the city.
9.0 / 10.0
Reception Staff were professional, corteus and very helpful
Restaurant menu options were a bit limited
6.0 / 10.0
Location, service, breakfast
The persistent smell of nicotine in my room (201?). I understand that there are "rooms for one night", but the smell of tobacco should not be there. It is probably impregnated into the curtains or walls, from a past smoking-room.
5.0 / 10.0
Location at night. Parking access
8.0 / 10.0
Clean rooms, comfortable beds. Underground parking for just EUR 15 per night.
5.0 / 10.0
Good breakfast. Central location.
Rooms felt a little filthy. Cigarette smell and bathroom didn’t feel clean. Tha carpet in the room had a old smell
7.0 / 10.0
Very nice staff. Rooms are confortable and clean. The breakfast buffet is great. The dishes at the restaurant are good
Rooms are small and the area around the hotel not attractive. The restaurant is noisy, and the menu choice is limited without room-service. There is a bar in the room but empty. All these characteristics make the price high for this hotel.
8.0 / 10.0
O did like the breakfast and the room was spacious...
The room, 211 and all the corridor on the second floor was smelling cigarette smoke, around 12, mid day, the room had a strong smell, I asked to be moved but nobody get back to me.
Not a major problem,
The warranty of 50 € I still didn't anderstand it.
I've been travelling the world, never seen that, it is disturbing, make you feel uncomfortable,
in a 4* hotel.
Any way, beside that, the breakfast staff were polite and helpful.
8.0 / 10.0
Great Staff,cery helpful and friendly!
perfect location-just best to Metro👍🏻
unfortunately hotel is “used”. It would use a renovation but everything is clear and tidy.
I would give max 3+ stars ⭐️ ⭐️ ⭐️
10.0 / 10.0
The friendliness of the staff and their willingness to help us to solve problems
5.0 / 10.0
staff very pleasant. lobby modern. rooms shabby-ish. and easily the worst 200 euro room I’ve ever slept in. pay 80 and be happy but don’t over-pay for this one.
rooms. meh.
10.0 / 10.0
Extremely Clean , and very helpful and friendly staff
8.0 / 10.0
Overall everything
Tiny hick up missing soap for the 2 days in our bathroom
FAQs
How much does this hotel cost compared to others in Lyon?
The average price for a rental in Lyon is $96 per night. This rental is $17 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hôtel Mercure Lyon Centre Lumière. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hôtel Mercure Lyon Centre Lumière pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hôtel Mercure Lyon Centre Lumière?
We found 11 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and smoking allowed.
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