Occidental at Xcaret Destination - All Inclusive

Bed, Balcony/Terrace, Bedroom, Garden view

View (from property/room), Sea view, Swimming pool, sunbed

Balcony/Terrace, Photo of the whole room, Garden view

4.1

Excellent(1,266 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Located 45 minutes drive from Cancun and 10 minute drive from Playa del Carmen, Occidental at Xcaret Destination is moments from the stunning Xcaret Park, this all-inclusive resort offers a variety of activities and facilities that the entire family .

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

131.3 mi

Tirolesas Kan Kin Bacalar

148.3 mi

Mariposario Otoch Peepen

127.3 mi

Letras de Laguna Kaná

111.8 mi

Available Rooms

Deluxe Room

2 Double or 1 King • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe Concierge

2 Double or 1 King • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Junior Suite

2 Queen • 505 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Royal Level Suite

1 Queen • 968 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Royal Level Luxury

2 Double or 1 King • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Occidental at Xcaret Destination - All Inclusive

$$$$

4.1

Excellent(1,266 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

131.3 mi

Tirolesas Kan Kin Bacalar

148.3 mi

Mariposario Otoch Peepen

127.3 mi

Letras de Laguna Kaná

111.8 mi

Available Rooms

Deluxe Room

2 Double or 1 King • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe Concierge

2 Double or 1 King • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Junior Suite

2 Queen • 505 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Royal Level Suite

1 Queen • 968 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Royal Level Luxury

2 Double or 1 King • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

4.1

Excellent(1,266 Reviews)

100% verified reviews

2.5

Oct 2024

Decepción total.

El lugar con diversidad de animales que se pueden ver en el hotel. Y la playa del club de playa.

Muy descuidadas las áreas comunes y muy sucias, las paredes y ventanas. El ventilador de la recepción de la torre 21 oxidado totalmente. No puedo creer que las duchas de los cuartos 11318 y 11319 no bajaba casi agua a pesar de haber puesto la queja. Nos cambiaron una vez de habitación y las cortinas de la 22124 estaban con hongos y se le mostró a una supervisora. No lo recomiendo y no volvería.

4.5

Oct 2024

MI ESTANCIA EN CANCUN

excelente lo alimentos y la variedad asi como el servicio.

en la habitacion,la sdecadora de pelo no funciono por despérfecto de la toma de electricidad,la linea telefonica estaba sin servicio y en el lavabo tardaba tiempo en descargar el agua.

5.0

Sep 2024

It felt amazing to be able to feel, see & hear Mexican Culture everywhere you went!

Everything ! Staff was really friendly with a historic view. The natural scenery made it seem like we lived in a Mayan jungle, and brought out the Mexican experience with our stay. A huge plus was seeing wildlife everywhere!

N/a

5.0

Sep 2024

Increíble

Todo estuvo excelente

Lo complicado para reservar viaje al aeropuerto

5.0

Sep 2024

Emocionante

El lugar es excelente, el personal muy amable y atentos. La comida tiene gran variedad.

Todo nos gustó

4.0

Aug 2024

Hotel muy lindo y que mejoraría bastante con buena comida

Las instalaciones, que hay mucha naturaleza dentro del hotel.

La comida y el servicio de los meser@s es muy lento, hace falta personal

4.5

Aug 2024

I said i hated the ocean but i love it now.

Staff and service were always helpful, place was clean and the food was incredible. The best beach experience I’ve had.

The room i wanted offered cozy bathrobes which never arrived and asked several times they promised to send immediately but still nada.

2.0

Aug 2024

Hotel de 5 estrellas que necesita una mejor atención al cliente.

El estar al lado de parque xcaret.

El precio y las 5 estrellas no se corresponden. Es el primer hotel de 5 estrellas que al llegar hay un montón de temas malos. No había toallas, las puertas del armario no se cerraban e invadían el pasillo, la ducha no se sujetaba para ducharte bien, pedí 3 veces habitaciones comunicadas y al final me las dieron muy separadas....

4.5

Aug 2024

A Recommander sans hésitation

Superbe complexe hotelier Un vrai All inclusive ! Personnel toujours pret à rendre service Le park Xcaret est tout â coté et mérite le détour

Rien , tout etait conforme à nos attentes ou au delà de celles-ci

5.0

Jul 2024

Paradise.

We absolutely loved our occidental stay. Staff was extremely helpful and friendly. The hotel is in marvelous spot surrounded by the jungle and its animal inhabitants. It is a true paradise. I highly recommend this place to all.

4.0

May 2024

Muy buen lugar para quedarse. Lo recomiendo

El lugar es muy muy bueno. El hotel es hermoso. Hay mucho que ver. El lugar es céntrico y el personal muy atento a excepción de un recepcionista

Nos dieron una habitación con dos camas en lugar de una como pedí y pague por Booking. Encontramos un par de insectos en la habitación

3.5

May 2024

Good enough

The beach and the pool were the best part of it.

The food in the booked restaurants was not great and the distances from the main restaurants are not ideal. Also the hotel should provide free transportation to the main city playa del carmen instead of making you book a taxi every single time you want to leave the resort.

4.5

Mar 2024

Increíblemente hermoso

La playa es una verdadera belleza! Al igual que los lugares para poder tomar el sol son verdaderamente fantásticos

Lo único que no me gustó es que no tuvieran funcionando el tren para el traslado de las personas sobre todo de la tercera edad para que pudieran llegar ya sea a la playa o al lobby

5.0

Mar 2024

Mejores vacaciones en pareja.

Todo !!! La atención, las instalaciones y la comida deliciosa.

La regadera

4.5

Feb 2024

Gorgeous treed property, lots of fresh food options, beautiful water for swimming

We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.

There was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!

4.0

Feb 2024

Great experience

The very friendly and helpful staff. Clean pool and beach areas, variety of food for meals. Saw staff every day cleaning the grounds and picking up any trash they saw. Bar tenders were quick and efficient at making any sort of cocktail.

We stayed in building 18 and the music near that pool seemed louder than necessary each day. We were given some resort money, told the resort stores needed to accept it and some of the stores said they did not.

4.5

Feb 2024

Perfecto fin de semana de naturaleza

el lugar esta hermoso, hay mucha vegetacion y lugares para caminar. la comida deliciosa asi como el servicio.

El unico inconveniente para mi Esposo fue que habia muchos animales sueltos y no estaba preparado para eso.

5.0

Dec 2023

Hermoso all inclusive!

La atención de todo el personal una maravilla! El hotel precioso y la comida y bebidas todo una delicia,muy variado el desayuno, almuerzo y cena!!! El mozo Román de Snack bar tiene toda la buena onda y muy servicial,hay un muchacho muy atento q prepara omelettes en uno de los comedores,sin dudas los mejores q comimos!!! Las habitaciones súper amplias y cómodas,volveríamos son dudas!!!

Estamos muy conformes,nada para decir

5.0

Dec 2023

La naturaleza, la diversión, la presencia de nuestros antepasados y la diversión juntos en un solo lugar

Realmente tooodoo, las instalaciones súper limpias, atención de primer nivel, tiene todo para estar cómodo y divertirte, la comida deliciosa, la atención de las personas (staff, meseros, recepción y personal, maleteros), muy muy atentos y dispuestos a cualquier necesidad, de verdad que me sentí mucho mejor que en casa. Las zonas arqueológicas, el área de animales y todas sus zonas, muy limpio y hermoso

La verdad que lo único que mejoraría es el tema de los restaurantes, es entendible pero me parece que la logística podría mejorar

4.5

Dec 2023

Deliciosa la comida

La comida de los 2 restaurantes de especialidades tanto el oriental como el de carnes fue Exquisito de verdad la carne el sushi todo increíble las porciones perfectas para poder probar de todo El servicio excelente . Aparte hay opciones para todos los gustos los que les gusta la carne el marisco las pastas hay de todooo

Eso no depende del hotel pero servirá de comentario en el área de playa la gente aparta camastros y camas desde las 7 am y dam las 12 la una y no las usan se que no depende de ellos pero algo podrán solucionar Nos tocó 2 camas apartadas desde las 8 que llegamos y nos fuimos a las 4 y nunca llegaron

5.0

Dec 2023

calidad y precio

la variedad de comida instalaciones

los vendedores de actividades y vendedores de tiempo compartido, por más que les dices que no te interesa no te dejan tranquilo te acosan queriéndote vender y es bien incomodo que no lo dejen disfrutar de nuestro tiempo

4.0

Jul 2023

The beach and food were great- the customer service not so much.

The ocean beach is really clear and beautiful with tropical fish swimming with you. The way the beach is setup - there is no seaweed like other locations we have been to. The food was really good at the main buffet and the Mexican restaurant!

When we showed up our room had not been cleaned and it took hours for them to finally clean it. There was trash and other people clothes still in the room. The communication was really bad on what events were going on and what you could do at the xcarat park. We were first told we could go to the night show without buying an additional ticket and then the next day told the opposite. I tried to communicate with the hotel before we left through booking to setup a birthday dinner and understand the hotel more - but they told me to just talk to them when we arrived. It was odd you could only make dinner reservations once per every 3 nights.

5.0

Jul 2023

Perfect all inclusive!

The rooms and grounds are beautiful. The food is delicious and drinks amazing! This is the perfect resort for access to Xcaret. We traveled back and forth through our entire stay. The staff is friendly and works hard to enhance your stay. Lovely view of the ocean. The pools are beautiful and well maintained.

Having to leave!

5.0

Jul 2023

Beautiful resort!

The resort outdoor is beautiful wild animals, jungle, swimming pools, and caleta.

The bartenders were rude. They didn’t like my dad asking for nonalcoholic drinks. Every single bartender had a bad attitude.

5.0

May 2023

Exceptional

all of it

3.0

May 2023

Pleasant

It was very clean. The staff was nice.

Not enough signs. It was hard to figure out how to get to different places such as the pool or dolphin area. The resort was more spread out than I thought and food was not as good as xcaret hotel.

4.0

May 2023

Customer service was great!

Location.

Needs updating in some areas. Become more vegan friendly.

1.5

Apr 2023

we will find a more private VBRO to stay on our next visit to Mexico

tropical forest with monkeys and birds everywhere - fantastic

1. ocean pool has no warning of slippery steps nor a handrail on one set of stairs. my wife fell and sprained her foot and ripped her toenail off. 2. constant bombardment of listening to a sales pitch!!!!! even called our room multiple times. 3. room service was horrible. available menu was terrible. 4. having to feel like you can only go to your room when the attack employees are not at the downstairs desk of every building.

2.0

Mar 2023

It was beautiful, clean, and relaxing, but the staff were unfriendly and the food wasn't great.

The resort was beautiful, the room was very nice. The beach lagoon was beautiful. The beach outside was nice. I liked the access to Xcaret park right next door with different pathways to go back and forth throughout the day. Park access costs extra, but worthwhile. There are amazing ruins on site. Variety of animals including Spider Monkeys, deer, agouti, macaws,

The staff were not friendly. The bartenders didn't make good drinks, the alcohol was watered down significantly. The food was all the same every day. The a la cart's were not worthwhile, seafood made us sick, the large prawns were mushy. The beach restaurant staff was inconsistent with their rules for guests: I was told to cover my body wearing a one piece bathing suit and wrap wasn't good enough, while other females dined wearing strapless bikini top and unzipped shorts, or a one piece only.

4.5

Mar 2023

great location, good people, great memories.

location, location, location! Right next to Xcaret and down The street from Xplor. facilities are great. shows were very good. plenty of fauna.

the food was ok but not always great.

3.5

Feb 2023

Good

Omelets

5.0

Feb 2023

Exceptional

We had a wonderful time. The facilities are very good. We had a couple of hiccups but the staff was very helpful and made it all easy to get through everything. Thank you to a very special person, manager Jose D. Who embraced us like family and was readily available to assist us for our all our needs . I recommend this resort highly.

2.5

Jan 2023

Passable

The location and the communal areas, especially the beach cove area

The dated 3 star Hotel room that is so sub standard they should be ashamed. We will never stay here again.

5.0

Jan 2023

Exceptional

Everything was nice good food

Needs updated

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $170 per night. This rental is $28 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Occidental at Xcaret Destination - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Occidental at Xcaret Destination - All Inclusive. Enjoy the water!

Is Occidental at Xcaret Destination - All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Occidental at Xcaret Destination - All Inclusive?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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$$$$

Occidental at Xcaret Destination - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Room

Deluxe Concierge

Junior Suite

Royal Level Suite

Royal Level Luxury

Occidental at Xcaret Destination - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Room

Deluxe Concierge

Junior Suite

Royal Level Suite

Royal Level Luxury

Reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Occidental at Xcaret Destination - All Inclusive pet friendly?

What amenities are available at Occidental at Xcaret Destination - All Inclusive?

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