Cordis, Auckland by Langham Hospitality Group
Hotel in Auckland
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
About this hotel
Located in the lively uptown area near Upper Queen Street and Karangahape Road, Cordis, Auckland is surrounded by a vibrant neighbourhood.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Auckland
Available Rooms
Deluxe King
1 King • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Presidential Suite with Club Access
1 King • 893 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Junior Suite with Kitchenette
1 King • 592 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Junior Suite
1 King • 592 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Superior King
1 King • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews2.0
Decent rooms
Where to start… received multiple emails before checking in yet none mentioned the major construction happening around the hotel which caused multiple road closures. Once we finally found our way to the entrance there was a long queue to check in. Was told to go to the service desk to check in but after awkwardly looking at the 3 staff just standing there they informed me only the one person at that desk could complete check ins. Ordered room service for breakfast and when it arrived, they forgot the actual breakfast? Also brought a toaster for me to heat me own toast. Spa was apparently fully booked when we called, but after making reservations somewhere else we went to explore that area and heard a woman making an appointment on the spot. Multiple times our keys failed so we had to get new ones. Just stay somewhere else.
8.0
The facilities were superb and breakfast was great
Cleanliness and housekeeping service
7.0
Good location, clean, friendly responsive staff.
In room dining was mixed experience - however staff were super responsive and went out of their way to resolve issue for us which was unexpected and appreciated.
7.0
Great fsv
Great facilities and a lovely touch to come to our room with petals for our anniversary.
10.0
Room was amazing, reception was lovely & helpful, and brekkie was delicioussss!!
wouldn’t change anything!!
10.0
Alway choose the Cordis, love everything about it
Check in is slow
10.0
Tidy and clean, everything you need, excellent price!
2.0
Our room the first night was awful the AC sounded like a tractor and a lamp kept sparking even though it was turned off…. We did NOT sleep well
The room and the fact we had to ask more than once to get anything
Also I was told that the manager would contact me and I AGAIN have heard nothing…. This was meant to be a RELAXED quiet stay before my daughter headed overseas… she left your establishment more exhausted 😩
10.0
The easy access to the hotel, the valet parking, the friendly staff and amazing food at the Restaurant. The breakfast staff were particularly welcoming, delightful!
Nothing!
1.0
Poor service: I transferred this booking for my brother, who travelled to Auckland for work. The payment was to be deducted from my credit card as per conditions of the booking this did not happen. My brother checked in and the person at reception was rude to him and made him pay upon arrival (Thursday evening) and did not offer to help him with his bag yet he has a disability. Another friend of his made a complaint which resulted in my brother being upgraded to an accessible room. We will not be staying here again!
4.0
The location and facilities were great.
While the hotel is clean it's very musty smelly like the carpet inside the rooms and out needs a good clean.
Also don't think you should charge $10 to deliver room service and also $22 to watch movies both should be free of charge.
9.0
Everything was awesome till we left
The valet parking men bought our car round and said they’d put our luggage in the boot for us whilst we had breakfast. We stopped at Merser thank goodness, only to realise we had no luggage!!!
10.0
Been going there for years. It’s consistent
?
9.0
Great sraff
Bathroom - access to shower not compatible to elderly- too dangerous to climb over
9.0
Everything. 5star!!!
First time, overnight stay with my 8 & 9yr old children and it was a beautiful, will definitely stay again. We especially enjoyed the "everything you need in one place" vibe. We left our room once to swim in the rooftop pool which was so clean and the jet bubble spa is so warm/hot 🥰 I enjoyed a massage at Chuan Spa which I have to say to anyone staying at Cordis, whether short or long, you MUST treat yourself to something, anything on the Spa treatment list at Chuan, simply divine - staff, treatments and the Spa itself. They have sitting services available for children, so convenient. Beautiful yummy food with a wide variety and range on offer. I observed the buffet breakfast earlier and it looked amazing 😍 Happy we never had to leave to eat as we ordered in-room service dinner & breakfast which was our preference but will try out next time. The in-room service was so prompt, and the staff so lovely. Our room was clean, and so well equipped with all the necessities plus more. Kids enjoyed snacks from the minibar and a couple movies available for purchase on the TV....great variety of entertainment options on there too. Multiple in-wall plug sockets and USB ports were so convenient for all the devices needing charging etc. Robes and slippers and lovely. They had someone pick our luggage up from our room and bring it to the front lobby. We went and got our car and met them out front where they helped load it into my boot. It was pouring so that was extra appreciated. Oh I could go on but I'll end here with - stay at the Cordis if there's availability, you will not regret it!
No complaints.
8.0
Very comfortable beds, larger than expected TV, great location, nice dining options.
There were not enough staff at the front desk, meaning delays for check in and check out. Each day my room was serviced but drinking water was not restocked, meaning I had to request this each afternoon. The swimming pool was so busy it meant I couldn't really have a swim, just a dip!
5.0
It was an anticlimax to be honest
Last time there was drilling and kept me awake all night, this time the tv remote didn’t work and it took an hour to resolve 3 phone calls later it was finally resolved.
Lack of service
6.0
Location
Clean facilities
Checkin was terrible! Took 40mins to sort out our 8 rooms. They had mixed all our information up and had 1 guest on 3 rooms even though we have provided the information correctly twice. To do it again at Checkout after a long drive was terrible
Then we used Express Checkout and was charged $85, and I still have no idea why! Have enquired twice and no response.
10.0
The room and stay an all they amminoties were of a high standard and the staff were exceptional
Better toilet paper then 1 ply for a 5 star hotel
7.0
Very good value for money, particularly against other hotels in Auckland. Spacious rooms and access to many facilities onsite (particularly where it's not in the heart of the city). The hotel provides good comfort - where we only needed 1 nights' accommodation. Staff were friendly.
Room and bathroom could have been cleaner. Some of the facilities seemed a bit tired for a 5* and isn't a luxury hotel, but didn't bother us where our stay was short. They are such a big hotel that wait times for simple things took a long time. We waited 1.5 hours to get a plug for the bath to bathe our baby. Another hour to get a portable cot (despite this being on our booking). Long check in/out times, simply due to how busy the hotel was.
8.0
L emplacement
Pas de savon dans la salle de bain et la climatisation a grande vitesse faisait des bruit de claquement.
3.0
The Room Service was amazing, we had the Beef Casserole.
The bathroom was full of mould in our room and we decided to shower at the Spa.
8.0
Quality of facilities
Price
9.0
The stay was great, we were upgraded for my wife's birthday which I appreciate.
The valet was a little clunky. waiting in the lobby for the car, not being informed when it arrives.
Recommend a system where the ticket number is called out/displayed on arrival.
Clunky valet
5.0
There is a an hourly shuttle service that takes you to and from queens street which was helpful.
The hotel needs to hire more cleaning staff as it is impacting the quality of their services, we headed to the hotel from the airport at 3:45 pm but our room was not ready, I gave the girl at the check-in desk a copy of my booking and she was like “what am I supposed to do with this ?” !!! we had to wander aimlessly in the streets of a new city for 3 hours in cold weather waiting for a message that they promised they’d send once our room is ready but it never came! I lost one of my duty free shopping bags in the process!
Our room was not cleaned daily and we had to sit with our overflowing dustbins and wet towels.
On our last day, we highlighted to the staff that there was spilled juice on the lobby floor, we stayed in the lobby for 35 minutes waiting for our taxi and the spill was not cleaned! And two guest almost tripped on the slippery surface!
I don’t like writing negative reviews as I understand the amount of work required to run any establishment, but for a 5 star hotel, this was simply unacceptable.
10.0
Very Classy place to stay at.
10.0
Like this hotel bed & linen so comfortable
breakfast good
best room service meal I have ever had
beef short rib casserole with mash and veg was amazing if a little generous with the sauce!
nothing
9.0
Clean, comfortable with lovely staff
Would have preferred to be nearer town, quite a walk
2.0
Location is about it
The front staff we met couldn’t check us in, we were charged for our stay when we checked in and again when we left. They still haven’t refunded us over 1000 for our stay. There were way too many cars, we literally had to retrieve our own car three times and park it because it was too busy. It seems management does not care about their staff, more about money. I travelled up for a conference, one they were planning to host there, I’ve told them not too, not 5 stars!!! More like a 3
10.0
Loved that it is away from down-town or Viaduct district, yet is still close to it.
9.0
Great location and great facilities. The room was spacious and clean. Staff were friendly and great a la cart restaurant on site.
Valet parking was expensive at $55 per night plus you need to give more than 30 mins notice to get access to your car. Also the shower curtains make the bathroom smell very bad they need to be changed more regularly.
9.0
The breakfast was fabulous!
Very thankful to get an up graded room.
Staff were amazing and went the extra mile.
Shuttle into town was fabulous!
The cleanliness of the pool. Large clumps of dark hair were sitting up near the drains in the spa area for 2 days in a row! Was rather off putting.
FAQs
How much does this hotel cost compared to others in Auckland?
The average price for a rental in Auckland is $138 per night. This rental is $3 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Cordis, Auckland by Langham Hospitality Group. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Cordis, Auckland by Langham Hospitality Group. Enjoy the water!
Is Cordis, Auckland by Langham Hospitality Group pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cordis, Auckland by Langham Hospitality Group?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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