Turtle Beach Resort
4.0
Good(2,451 Reviews)Resort in Mermaid Beach
4-Star Resort
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this resort
Just 5 minutes' walk from the white sands of Mermaid Beach on Queensland's Gold Coast, this tropical resort offers self-contained apartments with free WiFi, flat-screen TVs and cooking facilities.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Gym or Fitness Center
Garden
Family friendly
Map of Mermaid Beach
Available Rooms
One-Bedroom Apartment
1 Queen • 592 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Two-Bedroom Apartment
2 Single • 1 Queen • 828 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Three-Bedroom Apartment
2 Single • 2 Single • 1 Queen • 1184 ft²
Sleeps 7
+
You'll be directed to Booking.com for availability & pricing
Superior One-Bedroom Apartment
1 Queen • 592 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Superior Two-Bedroom Apartment
2 Single • 1 Queen • 828 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.0
Good(2,451 Reviews)
100% verified reviews4.0
Great location, good facilities - pool's were great, good apartment. No road noise, very quiet after 9 pm. Close to the beach and grocery shopping. Staff lovely and helpful. Good security and parking. Grounds were clean and well maintained.
No draws or shelves in bedrooms. No recycling of rubbish from rooms - would like somewhere to at least put empty water bottles. There is no tv in bedrooms. There is no lamp in the living room.
4.0
Functional rooms, privacy and felt comfortable.
Everything we needed was available except towels. You need more than one towel each. At least 2 to alternate.
More coffee and sugar packs too pls. I ran out on day 2 of 4.
Hours of the splash zone, would much prefer earlier than 10am, accessing the room was difficult and my access card stopped working randomly which meant I was stuck in the basement and had to get my husband to come save me.
No info online about the mini Golf times. Disappointing that we never got to play. No info on cinema either. Everything you want to do you have to walk to reception to ask about and by the time you decide to do that, it's closed apparently.
4.0
Amazing place, don’t even have to leave the resort to have a good time !! Everything we needed was there.
The carpark is small, hard to park larger cars and our carpark wasn’t near our stair well so always had to carry the kids and all our stuff haha but other than that I couldn’t fault anything.
4.0
Everything a family needed to stay on site and close enough to everything if you wanted to see the Gold Coast sights.
Kids club is 4 years old+
4.0
There was so much to do at the resort. Staff were very accommodating and friendly, nothing was too much trouble. The adults only pool was fantastic!! It was so nice to drop our daughter off to kids club and go to the adults only pool where it was quite! We loved that we had a washing machine/dryer in our room, it was so convenient! The shuttle transfers was also another fantastic service we used. Having a print out of what was happening at kids club and what movies were on for the week was great. Close to shops.
Noisy neighbours at night (it was school holidays though, so we just didn't worry too much, just kids being kids lol). Beds are not overly comfy.
4.0
The amount of things to do for our two boys 4 and 7 when we just wanted to hang around the property.
They loved the water park and putt putt and basketball court; didn’t stop!
The property is quite dated and the exhaust fan didn’t work in our ensuite and pillows weren’t good; we found an old mouldy red wine glass under the couch so wasn’t cleaned under the couch so we vacuumed under there.
4.0
Had everything we needed for our stay.
Pools were cold and not heated like advised.
4.0
The customer service was incredible, approachable and accomodating! Everything in one place and close to all you required
The outside lights lit up the room
4.0
Kids loved the pool it was great having a metro Woolworths easy walking distance from accommodation. It was just a fun relaxing time very much enjoyed our time there.
We had a slight problem with coachroaches but they were very helpful and were trying to fix it. It certainly did not change the fact I would book again
4.0
The staff were very friendly.
We were given some vouchers to use at the cafe and for kids club
Kids club staff were very nice and welcoming.
The hotel listened to our request on room type which was fantastic.
Overall the property is very tired and could do with a refresh. Poor quality utensils in the kitchen, fans in bedrooms only had 1 speed. Everything was functional but poor quality and basic.
There was maintenance on the splash park while we were there for a few days, then another of the pools closed.
The ongoing roadworks (not the hotels fault at all) were distracting
4.0
Great pools and slides for kids. Good to have restaurant close to pool and kids.
Beds uncomfortable. Towels/bins not serviced. Front pool water very dirty. Wi-Fi awful. Cinema/putt putt need attention.
4.0
The safety and proximity of the apartment for the little ones to the water and restaurant .
The main attraction, for the little ones, was the water park, but dissapointingly, that was closed for most of our stay.
4.0
Very good for families loved our stay
Cockroaches
4.0
Great Family resort kept the kids entertained throughout the visit. We utilised the onsite restaurant, all pools plus the tennis court and underground secure parking.
Staff were amazing at check-in and whenever we had a question they were more than happy to help.
4.0
Kids facilities and multiple pools and rooms spacious and clean.
Good variety of food and drinks.
Restaurant to expensive and spas dirty
4.0
Location and the pools.
-cockroach infestation
-bitten badly with bugs in out bed
-entry door was not locking
-charge extra for more toilet paper
-took money out of my account without my knowledge or consent for an extra bed I did not ask for
-I am yet to receive my deposit back ($200)
To date have not been responded to by the hotel company.
4.0
Absolutely disgusting and the price you pay is pathetic mouldy curtains door locks broken lounge stunk and noisy pigs above us hated every minute no holiday for my family
4.0
Fantastic facility. Staff were very friendly and helpful.
If you so choose, you wouldn't have to leave the resort as there is heaps to keep the kids entertained. Kids were so tired they were in bed early and we had some quiet time to enjoy.
Adults only pool was nice.
BBQs around the resort were fantastic and clean.
Nothing that big that needs to be put into a review.
4.0
Lots of pools and slides, good size apartments & close to the beach.
No staff near the pools to stop kids jumping in almost landing on other people in the pools at often got crowded.
Apartment needed some maintenance and updating.
4.0
The pools, room itself and the Deck Restaurant were good quality.
Our room was left open by the pest control people...we had cockroaches come out of the microwave and had the night reception arguing about changing it for me to be able to sterilize baby bottles. We were unaware of the amount of road works in the area.
4.0
Nice place
Understand a new staff member but gave us wrong room with all bags and my wife just came from knee surgery said sorry girl new understand but had to move another 3 levels pretty disappointed
4.0
Lots of entertainment at the resort for little ones,pools are good.
Staff welcoming and friendly.
A bit dusty in the rooms on arrival,a little dated.
Updated televisions/smart tvs would be good for children's Channels streaming like Netflix etc for variety especially on rainy days
No lifts so carrying shopping,luggage etc up stairs is a challenge. Is what it is.
4.0
Very good and simple.
Stairs as I had a pram but still worked around it.
4.0
We’ll set up for families and children
Could have more on-site catered meal options
4.0
The kids had an amazing time in all the pools. The rooms were great, handy for families and very spacious. Checkin was smooth and easy. Staff were lovely. Huge shoutout to the staff in the Deck Restaurant - very friendly and helpful. Overal amazing stay and we will be back.
Car parking was a little hit and miss. Very limited visitor parks. On one occasion there was a car in our allocated guest park so had to park in visitor parking.
4.0
I loved everything about this resort the location was perfect close to everything the rooms were very clean really nice food at the restaurant and the water park and pools were a major hit for my kids they had a ball and I can definitely say we will be back since I was diagnosed with terminal cancer we come up every 2 to 3 weeks now and spend some quality time with the kids while I'm still well enough so this will be the place that we will be stay n at whenever we come back up thank u so very much for the lovely stay we loved every minute of our stay thank u so very much
There was nothing I did not like
4.0
Pool for the kids is nice lovely people friendly staff recommend for all family's with kids my daughter made lots of friends very nice and surely will go again
Happy with everything
4.0
I loved the convenience of everything.
Beautiful environment and just a easy get away! The staff were awesome 👌
Kids club was great! The apartment was everything we needed 🙌 Having the supermarket right next door was so handy and having the deck (resturant) in the resort was fantastic after a long day and not wanting to cook. Loved the choices with all the pools. Just a fantastic place 😁
The first night we were put in a room facing the highway which had night works ALL NIGHT! Was terrible! But reception apologised and changed our room and then everything was spectacular 🙌 they were so polite and friendly and didn't make us feel like a burden and very apologetic about the loud night we had.
4.0
Liked the self contained unit with activities on the grounds for kids
The couches and pillows on couches had an unpleasant smell about them and there were many stains on the couch. They need to be replaced.
4.0
great for kids we had a 6 yo he loved it
very very noisy there is in excess of 400 appartments and cleaners start on bbq areas at 5am we had a bbq infront of us and behind us cleaners with noisy trolleys started at 5.30. people swimming at pools and noise up till 11 pm one night.
4.0
renovated apartments and the facilities
hard to navigate for yo it’s large size
4.0
Generous room size, loved the amount of bedrooms. Lots of pools, the kids cinema was great, where it was situated was great. The kids loved the craft time. The toddler pool at the front was great.
The rooms were old and dirty, the floors in the rooms were so grose our feet were constantly dirty. No matter how many times i scrubbed the dining table, so much filth was coming up on the wipe.
The pools were too cold and the spas were yellow and grose. Everyone stayed in them (lots of kids peeing i suspect). They charge you for everything. $5 to borrow a pool towel. You had to buy all the basics from their expensive little shop, toilet paper, dishwashing powder etc. No room service. Didn't make you feel special.
More like a basic air bnb. Not good value for money if you ask me. My 4 year old didn't want to go down the slides because of the harsh jets on his back.
4.0
friendly staff. Lots of pools and activities for the kids
A little tired, some areas due for an upgrade. Perhaps a heated pool option for shoulder season
4.0
Great resort for families, plenty of space and amenities.
To hire beach towels for the pool was $5 each
4.0
The Deck facility was definitely a bonus
4.0
Location
Artificial grass around the pools are like 100 years old moulded and not healthy. Hot spa is definitely needed to be taking care of. Slide pool was closed with no notice or reason.
FAQs
How much does this resort cost compared to others in Mermaid Beach?
The average price for a rental in Mermaid Beach is $149 per night. This rental is $1 less expensive than the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Turtle Beach Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Turtle Beach Resort. Enjoy the water!
Is Turtle Beach Resort pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Turtle Beach Resort?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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