Holiday Inn Express Birmingham Star City, an IHG Hotel
Hotel in Metropolitan Borough of Solihull
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
With free parking, a café bar and large rooms, this modern Holiday Inn Express Star City is just off the M6. There is easy road access to Birmingham city centre, 2.5 miles away.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Family friendly
Map of Metropolitan Borough of Solihull
Available Rooms
2 Single or 1 Double • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Double • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Double • 172 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
10.0 / 10.0
The staff are super friendly and helpful - I loved Sian and Sofia ( who was on night duty) - all the staff were thoughtful and helpful and made me feel seen and welcome. I liked the diversity of the staff and patrons. I was able to loan an international power adapter and they will allow you to use the restaurant area for your own meals, if you'd rather not eat food in your room. I was given a goodie back with candy and water and a lovely room on the second floor - it was clean and attractive, the bed was great and the shower strong. As part of the IHG group they meet the standards required to make the stay worthwhile. I would definitely stay here again and recommend it.
They will impose a parking fee of 100 pounds if you dont register visitors vehicles, I think that needs to be explained more clearly at reception that this goes for ALL cars. We had to call to get them to cancel the fine. Just be mindful of the parking rules. Otherwise a great place to relax and unwind, lovely view from the window and peaceful and quiet. Loved being here.
4.0 / 10.0
Decent location and parking
Some extremely rude staff members. They do not check messages and blame guests for any miscommunications… if you would like to check-in after midnight be prepared for a rude welcoming even if you have paid and warned in advance!
10.0 / 10.0
Reception friendly and go over & above to assist. Good atmosphere even at night/early hours of the morning
Sophie the Restaurant Manager was warm, welcoming, over & above customer service at breakfast. All food items were amazing
Location & parking great, cabs can pull up to the entrance door, no need to wait outside as you can see them whilst seated in reception
I couldn't get the heater to work too many buttons!! ...
6.0 / 10.0
1. Customer service from Sofia/Sophia, her service is definitely 10/10. She's working all alone to meet customers needs on Mon morning (06/05/2024) at the breakfast area, very responsive and polite too. She deserves a bonus or a reward at least.
Customer service at the reception from the gentleman with beard and the lady who welcomed us on Saturday morning with speedy speech and response.
2. The room was very clean and the bed was really comfortable.
1. Customer service from the ladies that worked on Sunday morning at the breakfast area. They had no smile on their face at all, we specifically asked for a refill at the fruit area for at least twice, no responding to that whatsoever. You can clearly see they weren't happy with their job. I'm not being mean but I feel like they didn't understand English either...
Sofia/Sophia was working all by herself with cleaning the tables, refill the empty sections and inform customers when the food is going to be ready etc Whilst 3 ladies at the breakfast area on Sun couldn't even get one of the tasks done.
2. All the other members from the ones I have mentioned in the good section seemed quite lazy, one of them went outside talking instead of serving us and made us wait for a long time. No smile either. It actually gave me a feeling there's a zombie apocalypse going on.
3. There was a problem with the room too - no side tables, a lady (medium straight blonde hair with a fringe) at the reception picked up the call and found no solution apart from saying "we'll get someone replace it" and my mum had to tell her what to do - which was to simply "change a room". We went down to get the keys for the new room, that lady's attitude was like she couldn't be bothered to help us out and made the whole situation awkward and dreadful.
4. Breakfast area, no refills and lack of options.
5.0 / 10.0
Breakfast great. Staff friendly. Plenty of parking. Very clean
Dinner was horrendous. Avoid. Unedible and I’m not one to usually complain!
6.0 / 10.0
Breakfast had a nice selection. Hot food- bacon, hash browns, scrambled egg, rolls, bread, sausages. Then also cereal and fruits.
The room was a decent size for my sister and I. The tv worked.
The staff were helpful about the area, helpful when we needed more tea in our room and made us feel welcome.
The bathroom door couldn't close which was a bit awkward. The flooring was too high so the door was always ajar.
There was some leakage near our room so a damp smell but i guess that's temporary.
1.0 / 10.0
I’ve booked the hotel as on your site. It stated 5 miles away from Birmingham Airport, but turned out to be much greater distance but 20 minutes away so decided not to stay over. It’s too far – very disappointed.
5.0 / 10.0
Only location
WiFi keeps dropping and slow speed
Room key card keeps deactivating and requires activation once or twice a day at reception desk
Cannot open windows because one of tree branches were overgrown and pops into the room
Remote controls of TV had dead batteries and even without battery slot cover
Room cleaning service was very basic and on one occasions didn’t even replace clean towels
6.0 / 10.0
Breakfast was poor in comparison to smaller independent hotels. No choice of eggs (overcooked rubbery scrambled eggs the only option), bacon cooked to a point of hardness, suggests not enough staff trying to keep up with too much work).
5.0 / 10.0
Convenient and good location
Room facilities and furniture is dated.
6.0 / 10.0
Location, parking, well laid out.
Breakfast was awful, we went to the restaurant about 8:30 and there was no bacon, no eggs and the hash browns were cold, when I politely mentioned this I was told they fill the the food up regularly 😳
10.0 / 10.0
Todo en general. Aparcamiento gratuito, desayuno buffet muy bueno gratuito, el personal muy amable, especialmente Lisa, la habitación grande y súper limpia, la cama genial… de 10 todo
7.0 / 10.0
The location, the cleanliness, friendly staff
Lift not working, loud noise from upstairs guests, limited warm breakfast choice - could have hash browns
10.0 / 10.0
Location
Staff was very helpful and kind s
7.0 / 10.0
Shower was lovely, staff were very helpful, free parking.
Lift was not working, bed was small, breakfast was nothing special
8.0 / 10.0
All staff very pleasent and helpful.
Not enough plug sockets & not enough towels &no beakers in bath room at first. Decor was loose on walls reading lamp not working. Also lots of stains on carpet.
7.0 / 10.0
Bathroom was first class fantastic shower, breakfast was also very good
Carpet in room badly stained in areas likewise the seating on the chair in the bedroom was also badly stained, bed not comfortable found mattress to be quite hard
10.0 / 10.0
Great place all you would need and good WiFi
Nothing
9.0 / 10.0
Customer service
Cleanliness
Facilities
Breakfast could have hash browns!
Prefer harder mattress. Was very soft.
9.0 / 10.0
Customer service
Cleanliness
Facilities
Breakfast could've had hash browns
Beds were a bit soft. My preference is harder but others may find them comfortable.
8.0 / 10.0
The staff were very friendly and recommended us places to eat!
9.0 / 10.0
Property was easy to reach, secured parking area with lots of spaces, clean rooms & bathrooms and staff was very friendly.
Breakfast area and menu needs improvement.
8.0 / 10.0
A great breakfast - lots of choice. The downside was that they ran out of bowls for cereal so we didn’t bother. The room was comfortable and very clean. Good location for getting to Villa Park.
Some traffic noise so the double glazing could have been better. Low water pressure in the shower.
FAQs
How much does this hotel cost compared to others in Metropolitan Borough of Solihull?
The average price for a rental in Metropolitan Borough of Solihull is $125 per night. This rental is $19 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Birmingham Star City, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Birmingham Star City, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Birmingham Star City, an IHG Hotel?
We found 9 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.
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