Hampton By Hilton Torquay
Hotel in Torquay
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationProperty prices in this area are generally higher
About this hotel
Ideally set in Torquay, Hampton By Hilton Torquay offers air-conditioned rooms, a fitness centre, free WiFi and a shared lounge.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Torquay
Available Rooms
King Room
1 King • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
King Room - Mobility Accessible
1 King • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Room with Sofa Bed
1 Sofa • 236 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Twin Room
2 Single • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Twin Room - Mobility Access
2 Single • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
9.0
Staff were very helpful and polite. Breakfast was very good- plenty of selection and again the staff were excellent, constantly clearing away dishes and topping up the food.
Only downside is the lack of car parking but no a major issue for either me or my wife
9.0
Very comfortable, clean, good location, breakfast
No parking of its own
9.0
Das Personal war ungeheuer freundlich und hilfsbereit. Der Aufzug mit dem man quasi am Hafen aussteigt, ist einfach toll.
Man kann die Fenster nicht öffnen
9.0
bright ,modern and a great spacious room
10.0
Lovely spacious room with great facilities and close to all pubs and restaurants
7.0
close to the harbour if you get the lift to the harbour . shower was good with dump shower as well room a good size with view of the harbour
breakfast eggs were dry and no running yolks , car park is up a steepish hill for the less mobile guest could be an issue
10.0
Staff, room, food and location were all excellent.
8.0
Lage
Aussicht
Grosser Fernseher
Gebuchte Zimmerkategorie nicht verfügbar
Klimaanlage funktionierte nicht richtig
10.0
Handy for the town centre
Nothing
6.0
Location,
Dog allowed in food court at breakfast, unacceptable
There was poo outside hotel on the Sunday morning at 8.30am, told reception… was still there at 12pm
Staff looked run off their feet, which made them seem unfriendly, but in fact so busy.
Parking is a nightmare and not ideal if you’re disabled.
Prices of drink at bar very expensive
And been to hotel before and seen so much more run down.
8.0
Hotel ambience and vicinity within the short distance location
Poor breakfast... There no concept of refilling... Guests are expected to come fast and grab. If late no breakfast or compromise.
We have requested to top up few food and bakery... But the answer was " Sorry Finished"
8.0
Location and breakfast
Room 138 had a terrible view outside
8.0
Room was clean, hotel was clean, staff were friendly. Breakfast was nice.
The fabric part of the headboard had a rather unpleasant smell, it was a very strong garlic smell. I spoke with the receptionist when we left.
8.0
I never have breakfast at hotels. It is my indoors privileged moment. I make my own coffee with a Melita filter. A bread and butter person even if toasts are sorely missed.
The good quality bathroom wardrobe material. Wooden glass sliding door is smart.
The bed linen and towels quality. Fluffy towels help a lot.
The dark curtains helped sleep any time.
The FRIDGE, the reason I booked.
Wi Fi never failed but nevertheless worried about the Open Network. I fear my data might have ended in the wrong hands too many times.
Never asked cleaning for 8 nights. All I needed was the quiet, the silence, the privacy. No noise from housekeepers. They clean discreetly. I keep as tidy as I can.
Special mention to Iga mother to be, very cheerful, upfront, attentive. Since day 1, the IT outage Day, she showed all the scope of her professional and human skills. All staff was professional but too well aware that rules didn´t allow the flexibility that differentiates a good hotel from an excellent one.
I struggled with the pillows. Very bad for the neck to sink so deep. A flat medium hard pillow is needed instead of so many invasive pillows.
The window was sealed which should have been mentioned clearly. I felt smothered at times. But the AC worked very well. Turned it on off when needed.
I was waiting for a refund as my budget melted like ice in the sun. Not on vacation. I was told to talk to the manager to pay 2 nights at checkout after the 8 fully paid but I gave up. The Hilton doesn´t strike me as flexible and pragmatic or even interested in making guests return. When offered all good faith proof, I believe payment flexibility creates loyalty. So I spared me being told the usual song, sorry but guests have to pay upfront. Big hotels are not Bed and Breakfasts where owners use their discernment.
Had to pick up the trolley myself due to the shortage of staff. On top of 0 breakfast 0 housekeeping. Definitely, no one can call me lazy.
10.0
very good
7.0
Modern, clean, spacious room, dependable
Gym fairly good for hotel type
Coffee not great
Some views of grubby rear of surrounding buildings
Inner harbour area needs investment
8.0
Location, room and service
Options available on evening menu
9.0
location great - there's a lift on the street to go into the reception area so you don't have to walk up the hill to the main entrance. I would recommend you go onto Torbay council website and get a parking pass for your stay as its so much cheaper. The hotel does not have a car park however there is a council car park just round the corner (walking distance).
Very modern inside and very comfortable. The breakfast is like most - help yourself but its all freshly cooked.
If you arrive early (which we do to take advantage of that day) the staff will keep your luggage until its time to check in.
Nothing - Better weather but thats only in the hands of God 🤣🤣🤣
There was only one little ick for me ..... there was no where to hang your jackets. It rained for a couple of days when we went and it was frustrating when our coats were wet. Also our room was by the cleaners and when we wanted a lay in they were quite noisy but they were having a laugh. - better than arguing lol
5.0
The breakfast
The receptionists were cold and abrupt.I asked for another pillow and it was obviously thrown onto the bed by housekeeping. It was not placed carefully.
9.0
Breakfast , location , meals ,
I found a used plaster with blood on stuck on my arm when I got up from the bed on the first morning . I took it to the reception in a tissue and handed it in . I asked for this to be reported to management and to be updated . I was not , on checking out I raised it again and was told someone would contact me , no body did
6.0
Good location right on the Harbour but it’s on a steep hill, difficult to access and especially tricky if you have trouble walking.
Very mediocre for the price. No complimentary drinking in the room. I had to switch the fridge on myself and then go out to purchase a few bottles of water. The fridge is tiny, cheap looking and basically ineffective, after ten hours it was still struggling.
The room was hot and stuffy and again I had to take time to mess around with the air conditioning. The windows didn’t open either.
TV channels are very limited. The bar is basically nonexistent and there is a very expensive but limited choice available.
9.0
Very central and parking across the road reasonable !
Staff on front desk not very friendly at all.
I went to check in and I had two staff one female one male just looking down at paperwork. I waited then after a couple of minutes the man said scan I help you !
I said I’d like to check in please then he says to the female oh can you do this check in? Which she seemed confused about as me to why he didn’t go ahead and check me in himself? I asked about parking she was trying to explain how you can pay by card for several nights like 5 or 7 days and it was just so confusing 🫤 no warmth from either of them .
Next morning thank goodness a new waitress was working her first day and she was a delight friendly and couldn’t do enough for us !
10.0
Excellent hotel, clean, lovely food, lovely staff, rooms are lovely, serviced every day.
1.0
1. The rude staff, Valentine and Iga, were very aggressive and impolite. Valentine, the rude duty manager, shouted at me and said if we didn’t pay extra, he would cancel our reservation. He impolitely said I had not included all the people during the reservation, which was not true. He even did not bother himself to take a look at my reservation documents to see that IT WAS THE HOTEL ERROR THAT SUGGESTED INAPPROPRIATE OPTIONS FOR OUR STAY. When you input how many people are going to stay, it gives you some options according to your information, and I had simply chosen from their proposed options. But by ignoring their mistake, they didn’t take responsibility for it, and they made me pay extra by threatening to cancel my reservation. Valentine was shouting at me at the reception in such a way that my little one started crying. Have you had any training on how to treat the hotel guests?!! It was disgusting.
2. We had lots of issues but the worst problem was that all of my daughter’s medicine became ineffective as their so-called fridge was broken. They scammed us by claiming that the room had a fridge. THEIR FRIDGES ARE NOT FRIDGE AT ALL; THEY ARE COOL BOXES. Even their technician said so. He said all the fridges in this hotel are cool boxes, and the management does nothing for them. When you object that it does not work properly, their first statement is, “Oh, you need to turn it on!” But turning it on doesn’t change anything, as it only turns the light inside on and doesn't make the stuff cool. They know it well and deceive you by postponing addressing the issue until you check out. It’s a scam and disgusting.
3. They are not a member of the consumer arbitration scheme, and they do not accept complaints either! I complained via booking.com and also directly to the hiltons, but my complaints reached nowhere. It's the way that Hiltons get away from their scams. It’s a shame for Hiltons that you treat your guests like that.
10.0
Spotlessly Clean, Good value for money. The staff were lovely and friendly. And the food were freshly made and hot especially in the morning.
8.0
Lovely hotel, breakfast very nice!! Michelle, at breakfast so helpful and friendly! Dotty on reception very nice.
Staff not as friendly as last time!!
9.0
Excellent location, very friendly & professional staff. Great size room with comfy bed, crisp white linen & fluffy white towels. Large flat screen TV, safe, mini fridge, tea & coffee facilities, and toiletries provided.
Parking close by with lift down to ground level right opposite the entrance to the hotel.
Lift inside the hotel to take you down to the harbour level, so no need to climb any hills!
Lovely decor & hearty breakfast, with plenty of choice. Bar & reception open 24 hours a day!
All was great, minor detail but room could do with a few coat hooks near the door. We had a couple of small issues with the room which we reported to reception and I have no doubt they will be sorted.
10.0
Lovely choice hot plenty of it
Nothing would stay again
9.0
Breakfast was excellent plenty of choice. Location was great
Room did smell of sewerage the first couple of days, they did offer to move us but we had already unpacked and didn’t want to mess about repacking
10.0
The hotel was in a fantastic location, right on the front of the torquay sea front in the heart of the town. The room was clean and comfortable. Staff were amazing. The breakfast was 10/10 highly recommend this hotel.
Nothing everything was amazing.
9.0
Clean, comfortable and convenient. Breakfast was good apart from tiny gluten free toast slices
A little cold in the room and the fan in the bathroom didn’t work
10.0
Friendly, helpful staff
Windows weren’t able to open
9.0
Great locations. Smart, modern hotel. Staff very helpful. Excellent bedroom. I particularly liked the 24/7 food availability. An excellent facility - well done Hilton
Nothing really to dislike
9.0
New and fresh building with great King rooms.
Cleaning could have been better in the room.
9.0
La situation géographique de l'hôtel avec 2 sorties possibles : une vers le haut de la ville ( Fleet street ) une vers la Marina.
De plus l'hôtel très récent est doté d'équipements de très bonne qualité.
Peut-être le peu de contacts avec le personnel et le fait que 2 demandes soient restées sans effet ( éclairage hors service juste au dessus du miroir de salle de bains et frigo défaillant ) bien qu'elles aient été faites au début du séjour de 6 nuits.
9.0
Location, Breakfast
Value
10.0
The design means there are lots of different quiet spots in the public areas
9.0
Breakfast was good and room was a good size
The sofa bed in the room was a little uncomfortable and didn't have a cover for the blanket which had stains on it and the pillows could have been more comfortable
8.0
Very nicely decorated, very comfortable bed, quiet room, very clean, rest of the hotel also nicely decorated and clean
Small selection of tea and coffee in the room, no decaf or herbal tea, and no biscuits :(
FAQs
How much does this hotel cost compared to others in Torquay?
The average price for a rental in Torquay is $105 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Hampton By Hilton Torquay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hampton By Hilton Torquay pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hampton By Hilton Torquay?
We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and smoking allowed.
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