Hera Hotel Kampala

8.1 / 10.0

Outstanding(54 Ratings)

Hotel in Kampala

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

About this hotel

Set in Kampala, 600 metres from Gaddafi National Mosque, Hera Hotel Kampala offers accommodation with a fitness centre, free private parking, a shared lounge and a terrace. Offering a restaurant, the property also has a bar, as well as a sauna.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Kampala

Nearby attractions

Munyonyo Martyrs' Shrine - Uganda Martyrs Basilica

6.3 mi

Uganda Wildlife Conservation Education Centre

19.1 mi

Mayfair Casino

0.8 mi

Lugogo Stadium Complex

2.7 mi

Available Rooms

1 Single

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Double

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Single

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double or 2 Queen

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Single

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Hera Hotel Kampala

$$$$

8.1 / 10.0

Outstanding(54 Ratings)

Hotel in Kampala

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

About this hotel

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Kampala

Nearby attractions

Munyonyo Martyrs' Shrine - Uganda Martyrs Basilica

6.3 mi

Uganda Wildlife Conservation Education Centre

19.1 mi

Mayfair Casino

0.8 mi

Lugogo Stadium Complex

2.7 mi

Available Rooms

1 Single

Sleeps 1

You'll be directed to Booking.com for availability & pricing

1 Double

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Single

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double or 2 Queen

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Single

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.1 / 10.0

Outstanding(54 Ratings)

100% verified reviews

8.0 / 10.0

Jul 2023

Always a great pleasure!

I wish the TV settings in my room were in English instead of Chinese.

8.0 / 10.0

Jul 2023

Loved it

The cleanness was good. SPA was good.

The breakfast should be served as buffet which really saves on time and gives one’s choice. We felt the cost was a little higher compared to many hotels in Kenya and Tanzania

8.0 / 10.0

May 2023

It’s an ok stay

Location and Staff at restaurant were ok

The bed mattress were tough

9.0 / 10.0

Apr 2023

Superb

All but one staff person was great. Merab, Gloria, the ladies and gentlemen in the sauna service areas between 8-11pm were exceptional. The buffet breakfast was fair however guest are serviced a menu to regulate how much they eat as the “continental “, breakfast claim. Isn’t buffet, it’s a preset menu served from the kitchen. The meals that were DELICIOUS!! Rolex #1 Margarita pizza #2 Penna Pasta & Grilled Chicken #3 I would have preferred buffet breakfast. Merab and front desk receptionist ladies were exceptional. I worked for years at the Ritz Carlton Lenox in Atlanta, I trained exceptional service and fine dining, she is exceptional quality because her service is personal and takes steps to be authentic and gracious while anticipating the needs of customers. The Guard & Bellman were very good as well. Very kind and respectful. They check on us each time we went out to be sure we knew where we going and to offer to get us SafeBoda or to provide directions. The hotel has an air conditioned shuttle for cost that dropped us to the airport. Great driver who told a few more details about Kampala as we departed. We really like the gentleman.

3 things: 1. My only comparison that made me kinda unhappy was that our incidentals bill was enormously higher by nearly twice as much as we had spent at hotel 4 others hotels 3 in in Uganda & 1 in Nairobi of hotels of similar quality for the same eating habits and buying behavior. 2. The hotel had no tea service in room. And the restaurant closes at 10pm or 11pm. 3. There was a clerk that didn’t offer me as a guess the best option for service and proceeded to withhold a pay option taking nearly 10usd in what she called “transfer trade in value”! This was disappointing when she should have offered us to pay at the register where card or usd are happily taken. (Customers should not feel unsafe or taken advantage from within a hotel that is made for service.) BONUS: I toured this hotel two days before I booked to ensure that the gym facilities, sauna & steam rooms would be operational before I would book. On my tour I was told that they were clearing it so I could see them but they were working. The entire 7 days that I was there the steam was working but the sauna room was under a full renovation. How to address these concerns? 1. Market research of industry standards. Twice the cost is so offensive to customers to discover at the end of trip that the bill exceeds the budget with the same buying behavior. (No drinking, no parties, no room service) simple dinners, & lunches and occasional cappuccinos, and pastries) 2. Offer Tea & Coffee service they are a standard accommodations for hotels of Hera’s caliber. 3. Ensure customers needs and options are met first. Confusion and underhanded dealings are not admirable business practices. Be sure clerks are properly trained. 4. Be sure amenity’s that are promised are available. Had they told the sauna was out, I would not have booked. Because I was leaving a hotel that did not deliver its promise therefore I would not book another to feel the same Way. I feel that I was somehow beat by this experience.

8.0 / 10.0

Mar 2023

Safe and dependable.

Comfortable bed. Clean facilities.

Location. Location.

10.0 / 10.0

Feb 2023

Cool

Staff & customer care …

Breakfast menu. The waiter wasn’t friendly.

1.0 / 10.0

Feb 2023

don’t stay bad Hotel and expensive not worth of the value of the money

nothing at all

bad location and bad WiFi the internet is so bad and slow and the hotel the money they charge and the quality and is very bad u can’t pay 55$ and get so bad service and bad quality

9.0 / 10.0

Nov 2022

Superb

Clean,good staff and lovely breakfast

Nothing

7.0 / 10.0

Aug 2022

Good

The staff was helpfull and friendly

the wifi was terrible

10.0 / 10.0

Jul 2022

amazingly friendly staff

Great breakfast , nice staff. the location is ok but the taxi drivers dont know this place

8.0 / 10.0

Jun 2022

Very good

The upkeep, Friendly smiling staff, very good service and food.

8.0 / 10.0

Jun 2022

Nice

Location & Food

Room Light

9.0 / 10.0

Feb 2022

Superb

Facility cleanliness, staff hospitality, good and enough breakfast and amazing bar.

Room didn't have fridges

4.0 / 10.0

Jan 2022

Not what we expected

The entrance

Room facilities were not up to what we expected. The 1st thing the shower was broke. They offered us another room but not the same way facing. The maintenance man took over an hour of running in and out of the room to fix the shower. No tea facilities in the room also no fridge. Discovered after the 2nd night the air conditioner was not working right. No late room service, no toast for breakfast, 1st night evening meal was fine as it was a simple pizza but the second night the girl came with the wrong order boiled fish covered with lots of sauce when we had ordered baked fish as we wanted it dry. We explained this but the girl was adamant that we ordered that which was very disappointing as we didn't want any stress. And the last thing the fish order took over an hour to get. Aida

FAQs

How much does this hotel cost compared to others in Kampala?

The average price for a rental in Kampala is $52 per night. This rental is $17 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hera Hotel Kampala. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hera Hotel Kampala pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hera Hotel Kampala?

We found 11 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, parking, and laundry.

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$$$$

Hera Hotel Kampala

Hotel in Kampala

Reasons to book

About this hotel

Amenities

Map of Kampala

Nearby attractions

Available Rooms

Hera Hotel Kampala

Hotel in Kampala

Reasons to book

About this hotel

Amenities

Map of Kampala

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Kampala?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hera Hotel Kampala pet friendly?

What amenities are available at Hera Hotel Kampala?

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