Had to put sheets onto pullout couch myself. Door to room did not open or close well - had to push really hard. Breakfast was meh.

The room was dirty the furniture is old with stains.

This was in a strange area. The buildings were laid out oddly. The room next to me were long term, ie living there as an apartment, which is fine except when they were fighting and repeatedly slamming the door. I would have said something at the front desk but the guy entering the unit with a cigarette hanging out of his mouth gave me a dirty look both times. The area didn't seem very safe. Property outside was shoddy. Gym room had a broken treadmill and trash on the floor. No towels or water or anyway to turn down the AC blowing directly on the working treadmill. You had to walk outside to get to the gym and breakfast.

I was a little bit worried about this hotel after I saw so many bad reviews. However, it turns out it was more than I expected. The only thing is that the rooms are a little bit old, but they are spacious and clean. The hotel is safe because it has a new fence built. The breakfast is awesome. The staff are friendly and helpful. Overall it was a great stay for my family.

Convenient to family I was visiting and easy access. Great breakfast included. A little dated but very clean and comfortable

Property needs updating. The A/C compressor was LOUD.

It has been a long time since I’ve had a stay this bad. To start I was given the wrong room. When I mentioned it to the manager, she made every excuse in the book. She refused to answer the basic question of “why was I put in the wrong room”. The room had the wrong bed, a broken shower. The two basic things you need to be accurate in a hotel room. I asked for a reduction in my nightly rate because of the error and issues. The manager refused stating that she could not give me a reduction. Instead, she relocated me to another room. The manager said if I want a reduction I need to communicate with the general manager. I emailed him and as of writing this post still have not heard from him. The second room was worse than the first. There were bugs flying around, cracks in the marble, another broken bath tub/shower, cracks in the walls and ceiling, and the front door would not properly close. When I went to check out the front desk clerk (not even the manager) was able to reduce my rate. However, only by 15%. This means the previous manager lied and the general manager ignores these issues. I called the scheduling company for help and when they spoke to the front desk, no notes were left for hotel personnel about why my room was changed. Even the scheduling company could not get in contact with the general manager. Due to the false advertising and extreme problems with the room, something else really needs to be done. The hotel was falling apart and have an infestation of i

The lock on the door stuck. I was locked in my room twice and the hotel phone didn't work to call the front desk. If I hadn't had my cell phone with me, I would have been in trouble. The facility was also worn and tired looking.

It was like being in jail. I had to ask the desk for EVERYTHING. I stayed for a week specifically for the kitchen. There were NO pots and pans. The saucepan I was given had rodent droppings. I only had 2 washcloths and towels for a while week. After 4 days I asked for clean sheets to be put on my bed. They gave me the sheets to do it myself. The couch had stains on it. The floor was sticky. It is obviously a voucher hotel for the homeless

Felt like home. Very clean and comfortable

I was attending a conference in Richmond and this room was perfect. It was clean, mostly quiet with a comfortable bed, a great kitchen and a nice work-living area.

Clean and great staff.

Nice property

Very easy access to & from Interstate 64. Staff very helpful & accomadating.

The tv and phone didn’t work. When first reported, the front desk lady said there was no one to fix it. The next day, the guy fixing it changed the box the tv and cables. Nothing. He gave up. So we were in a place with cheap products, especially the toilet paper, a noisy AC, footsteps from the unit above, and staff cursing and yelling at each other early on a Sunday morning. I do NOT recommend this former condo that was superficially modified into a hotel, seemingly after it fell into disrepair. There was mold, smells, rotting infrastructure and the aforementioned lack of services. The photos did NOT show the reality and the service was worse than that. It was as if they got uncaring, stone faced people off the street, with no concept of customer service to manage a decrepit location. Marriott should be embarrassed by this location. It isn’t a dignified place to be and certainly does not live up to the reputation of a national chain. I will never trust a Marriott booking ever again after this.

Staff was great. Room had pull out bed with no sheets in the room. Stains in the carpet.

Good

The conditions of our room was awful — peeling paint, mold, holes in the ceiling, cracked mounding, etc. Staff was friendly but could not make up for the completely run-down condition of the physical space. Do not stay here until they completely renovate the units.

The pull out couch, when opened (which they did not provide sheets and blankets for them - and when requested refused to make up the couch for us!) was too big for the limited space in unit. You could not pass by as the couch took up all the walking space only creating a six inch wriggly by space or awkwardly climb over the couch! In the case of a fire, this would be a death sentence as anyone on other side of couch (in bedroom or bathroom) would not have accessibility to escape unit. Also, unit was in an industrial area on a back street and parking lot was under construction so limited parking. Did not feel safe in evening when going to car with drug deal being handled outside my vehicle - was scared for my child!

John and Bari were the highlight of the hotel. But we had a bad experience with a toilet that was inoperable for three days- just unacceptable. The property was rough on the edges- wear and tear and maintenance was poor. Room floor was a bit gritty. Surprised at all of this since it was a Marriott property.

Nice price for the amenities. Good breakfast buffet. Easy access to the freeways and restaurants in Richmond.

This facility has no bath towels at all. They only have hand towels! I asked 2 times for regular towels and was given hand towels both times. The refrigerator, heat, and noise from upstairs is VERY loud. Do not stay here if you are sensitive to noise. Also, every time the heat came on it was so forceful that it blew the bathroom door closed and would cause items to blow around in the bathroom! The breakfast was awful and the room had several issues such as exposed piping and a filthy service closet that was open. There was a can of spray cooking oil on the floor by the bed. Unless you are trying to save money and need the cheapest possible hotel, do not stay here.

Our checkin was pretty easy. The fellow that checked us in (lost his card but remember his middle name was Aron) was very helpful and upgraded our room to a penthouse due to a lack of clean and available rooms. He was a joy, and the rest of this review has nothing to do with his friendliness, kindness or professionalism. The penthouse appeared to be cool and the set up had me and my mate thinking of future family vacations. However, upon closer inspection, the penthouse was not at all clean. The kitchen floors and cabinets were sticky, the ceiling fan had a nice thick coat of dust on it, there was what appeared to be strawberry jelly on one of the lamps upstairs, there was dark yellow urine under the upstairs toilet seat, the floors had pet hair and human hair, there was also long, straight, brown human hair under the upstairs bed covers (it should be noted that my mate is bald with a curly beard and I have short locked hair)… I could go on and on about the cleanliness of the room, but I’ll stop there. The kitchen had coffee, but no coffeemaker, dish detergent, but no sponge or cloth, and no paper towels. Also, there was one trash can, in the entire penthouse, that was located in the upstairs bathroom. There was clear water damage on the wall and evidence of the property trying to identify a leak in the sprinkler system, by blue streaks coming from the pipe. Finally, the bottom lock in the door could not be turned and the safety latch at the top has loose screws. The End.

Staff were friendly but the property had multiple things that were not working, eg heating, door locks low on battery, etc that required me to change rooms once, walk to the office multiple times late at night in the freezing cold, etc.

Services especially room service. You have to call for days and weeks to get clean towels

When we got there, there were dirty dishes in the dishwasher, no toilet paper, the Tv was disconnected and the light switch didn’t work. The only good thing was that they did give us a second room and allowed my husband to inspect it first.

Just what we wanted

Everything was terrible. Definitely not a Residence standard. Should be avoided.

It was a basic room and clean. Every room faces outside like townhouses and is a bit noisy and spread out far enough that I had to drive to the breakfast area. They advertised breakfast but only really had coffee. There was oatmeal but the water was cold and a bagel but no toaster. It had a good kitchen area and I can see it would be nice for an extended stay.

Had to request another room because the first one wasn't clean at all. I think the only thing that was done was the bed being made. The second room wasn't much better. This used to be my go to hotel when I'm in town now I don't think I'll be staying there again.

The condition of the hotel is below average. Being a Marriot brand, it is older and worn down in need of updating. Dirty floors. Had several issues with guest above our room. First night so much noise could not sleep. Tried calling to the front desk but couldn't get anyone to pick up. The morning of checkout found bed bugs. Told the agent at the front desk received an apology was told that for the issues that I would receive points to my Marriott account but no points were validated.

The bathroom was dirty the dishes where dirty there was stains in the sheets had to call for toiletries and go to the front desk to pick up myself