The Westin Kuala Lumpur
Hotel in Kuala Lumpur City
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this hotel
Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre with a 24-hour fitness center
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a poolside bar, and valet parking.
Housekeeping is available on request.
The Westin Kuala Lumpur offers 443 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a poolside bar, and valet parking.
Housekeeping is available on request.
The Westin Kuala Lumpur offers 443 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
TV
Garden
Map of Kuala Lumpur City
Available Rooms
Room, 1 King Bed, Non Smoking
1 King • 452 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 2 Twin Beds, Non Smoking
2 Single • 452 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Premium Room, 1 King Bed, City View
1 King • 452 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Club Room, 1 King Bed
1 King • 452 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Club Room, 2 Twin Beds
2 Single • 452 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
5.0 / 10.0
Lovely hotel, excellent location. Staff friendly and helpful.
5.0 / 10.0
Our usual travel hotel for business , only things is the facilities are getting old.
4.0 / 10.0
Very friendly and helpful staff.
5.0 / 10.0
Good hotel. Front-desk was friendly and helpful. Breakfast have good selection. It will be better to have different menu daily. Staff Shima was very helpful with my aged parent needs and quick ensuring my dementia mum comfortable with the seat and help serving the drink..
5.0 / 10.0
great location great breakfast, thanks Shima, good room and quite
8.0 / 10.0
Staff looked a little overworked during check in not as friendly to greet. Room was a little noisy as we had neighbors whom were quite loud. Otherwise rooms were decent, bed was soft you can get a good nights sleep. Location is very convenient.
10.0 / 10.0
Really enjoyed our stay and the staff especially the door men were exceptional. Buffet breakfast was also great with lots of variety for different diets.
2.0 / 10.0
We stayed 4 nights. We had to repeatedly ask everyday for items not provided or refilled from the make up room process, eg body wash refilling, tissue rolls not provided, tea and coffee not updated. We think this is a basic duty and is therefore atrocious and unacceptable for a 5 star
5.0 / 10.0
I usually enjoy staying at Westin properties no matter where in the world I travel. Staying at The Westin Kuala Lumpur was all I have come to expect from this chain. Well-trained staff, lovely property, great location, comfortable room and a delucious breakfast spread.
5.0 / 10.0
Nice environment and nice room
10.0 / 10.0
The Westin is right next to the Pavilion mall. There is lots of shopping nearby and the Jalan Alor food street is a 10min walk. The hotel is nice and staff seems nice too.
10.0 / 10.0
I like the design of the hotel and breakfast is amazing with a lot of variety.
8.0 / 10.0
The hotel does not have the style and class of other five star hotels in KL but the location is great for the Pavilion and the staff are excellent.
8.0 / 10.0
Great view, great location, great staff.
However, bathtub water was milky; didn't get to use it unfortunately.
10.0 / 10.0
Great service lovely staff and excellent position close to everything
2.0 / 10.0
Hotel bed sinking down when you lying on it. In the room no mineral water, they provide refillable water bottle which I feel is not hygiene friendly and safe during this time with Covid cases around.
Very disappointed with this Quality.
10.0 / 10.0
This is a great property at the heart of the city.
8.0 / 10.0
It's a great place to stay for business or leisure, with plenty of eating and shopping on your doorstep.
The staff were very nice.
4.0 / 10.0
The kind bed was a bit soft and tilted.
5.0 / 10.0
Friendly Staffs
10.0 / 10.0
From the moment we arrived to the moment we left our experience was 10/10. The staffwe exceptional, the property stunning and facilities surpassed expectation. The Westin is an oasis in the middle of a concrete jungle. Its pool area is sunken and surrounded by beautiful trees and walkways. The water feature cuts most of the outside noise so you are able to relax.
The beds are luxurious as is the linen. Rooms are spotless and beautifully appointed.
We certainly could not fault the property and looking forward to staying afain. Thank you all management and staff for looking after us so well.
10.0 / 10.0
Very efficient and honest staffs
5.0 / 10.0
Great location in bukit Bintang, east and convenient access to shopping area
5.0 / 10.0
Nice hotel across the road from the Pavillion shopping centre with many food options within walking distance.
I booked a 2 bedroom suite and it was large with 2 bedrooms, 2 bathrooms, lounge, kitchen, office, dining area and guest toilet.
Great for a family or a group of friends.
5.0 / 10.0
You can’t beat the location of Westin Kuala Lumpur. It is in the heart of the shopping and tourist district with plenty of local food and shopping options within reach. It is also a mere 5mins walk to the light rails enabling you to get out of the city with no fuss.
The service and staff is the highlight of this hotel. They almost never say no and is always ready to lend you a hand to load up or just open the door upon returning. The hotel provides daily cleaning and refresh of drinking water and basic coffee and tea replenishments.
Not to mention that they have an amazing pool, a great gym with showers and lockers, great restaurants and bars all in the hotel itself.
The only downside is perhaps how Westin Kuala Lumpur has aged. It’s bathrooms and furniture could use some refurbishment but still serves it purpose and does not affect the comfort of one’s stay.
I’d recommend this hotel anytime.
10.0 / 10.0
Great downtown property. Easy walking to restaurants, shopping and twin towers. Nice restaurants and bars in hotel. 443 and ferria were our favorites. Friendly friendly staff. Highly recommended!
10.0 / 10.0
Great location. Friendly staff and service
10.0 / 10.0
Hotel was able to make special arrangements specific to our needs. And the staffs were very friendly and accommodating. Pleasant stay! Hope to return again! 😁🙏
8.0 / 10.0
The plumbing is very loud for the shower, which drowns out the volume from the TV.
8.0 / 10.0
The bathroom needs to be updated. Very dirty bathroom tiles and room lighting was too low. There was no socket plug in the bathroom.
4.0 / 10.0
Amazing place specially they have smoking rooms which rare in kl
10.0 / 10.0
excellent
6.0 / 10.0
Unfortunately, for a 5 stars hotel, it did not live up to that standard for our stay. From the day of check-in, the room was not available until after 3pm check in time, as it was not ready. Then the extra bed that we ordered was not there so we had to chase it up 3 times before they found one. Then the shower head felt during the first use and luckily no serious injury. Finally, the room feel aged and not the freshness you expect for a 5 stars hotel. I do want to say given the above, credit should be given to the staff to want to fix these issues ASAP, but the feedback and rating is given based on my experience.
4.0 / 10.0
All over it’s ok
But the air conditioner not good
Same problem they solve so not big deal
4.0 / 10.0
This is my 4th time staying at Westin but my experience this time was not as satisfactory as before. On the day of check in, I noticed that the tissue box in the toilet was empty. Also, there is only one tea spoon instead of the usual two. I called to make a request and waited for an hour but no one deliver it to us. Make another call and waited for another hour, still nothing happen. By then, we decided to go for our dinner. By the time we are back, still no sign of the things being delivered to us, so make another call and they said it was delivered! I insisted that nothing was sent over and invite them to come to the room to check, and finally, they sent someone to have it delivered to us.
Next, the shower area is leaking, resulted in water flowing out of the shower area to the common area in the toilet.
4.0 / 10.0
it was ok..near to pavilion. the traffic can be terrible.
8.0 / 10.0
Hotel has a proper club lounge that serves a good spread and it’s staff are attentive. But the property is rather old and its age is visible. The residence is and spacious but rather old. Gym is good. But the floor is blackish - which I assume is normal for most gyms
10.0 / 10.0
Is very convenient
6.0 / 10.0
Property is very conveniently located, except restaurants and bar staff was not accommodated and acknowledged.
10.0 / 10.0
The property is well kept and feels a proper 5 star hotel. Only thing is that the condition is a bit dated given that it’s a rather old hotel.
It is in a wonderful location, just opposite the Pavillon Mall.
FAQs
How much does this hotel cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is $39 per night. This rental is $83 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at The Westin Kuala Lumpur. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Westin Kuala Lumpur. Enjoy the water!
Is The Westin Kuala Lumpur pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Westin Kuala Lumpur?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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