Terrible front desk service. I was on the bottom floor with a loud family next to me. The kids were screaming and running down the halls and the parents had the tv blaring. this was around midnight and I had work the next day. I called the front office to aske if I could change rooms as I had noticed earlier that the hotel parking lot was nearly empty. The front office attendant told me they were completely full. I informed them of the situation next door and the attendant told me they would speak to the family. An hour went by and noting changed. The worst stay i have ever experienced. DO BETTER COURTYARD MARRIOTT!

Stayed for one night and had a good experience. Room was spacious and clean. Location is great.

Relatively new hotel. Nice, comfortable stay.

Great stay. Everything was nice

Property convient to places

The facilities were clean, very nice & met my needs. The only negative is there wasn't a complimentary breakfast.

The room was very nice and clean. All of the staff was very nice and considerate. Would highly recommend staying there again.

Great hotel! Clean and friendly employees. Updates could be made, but it’s all just cosmetic.

No hot water in the shower. Microwave was not cleaned out and felled out when you open the door.

The staff was very nice the only complaint i have is the pool and the hot tub can be better maintain other than that we had a great stay

Great experience for my weekend Trip. Room was clean and staff was great. Will book again for future stays.

No room at 10pm

Great stay. Rooms were clean but the breakfast could have had more variety and be included with your stay but you have to buy it instead

On March 25, we arrived at the hotel at night after a long drive from Kansas City. They did not have the room we had booked (confirmed). Therefore, they offered another room type which was more expensive. They $84 more than the price on internet. When we asked them about it, the front desk woman said she can’t do anything about it. We have to pay and then talk to her manager in the morning. It was late tired, we had been on the road for 12 hours and we were exhausted. In the morning, we talked to the supervisor and she aggreed that we should not be paying more (we had a prepaid reservation). She said it would be fixed. Two days later, we saw in our credit card that we were charged with the wrong price ($84 more). We were really disappointed.

Excellent location.

Friendly staff and clean rooms

Seemed fine for our one night stay. Was in the middle of the shopping center. That was very nice. Had a lovely dinner and drinks at Firebird. Walked back to the hotel. Had terrible service and awfully messed up desserts from Carraba’s. Would return to Firebird's, not Carraba’s. Hotel Bistro was supposed to be open, according to their signs. Absolutely not a soul in sight. Register was blocked by a standing sign with the hours, it stated it was open at that time. Disappointing.

Great customer service. Very nice room. Will definitely stay her3 aga8n when visiting grandchildren.

The property was definitely a good pic nice quiet environment plenty of food and shopping in one area

Very nice. Clean and staff was great

I wish they offered room service

The staff that worked while i was there were all do friendly and nice. The room was very clean. Over all just had a really good experience here and will definitely stay there again.

The hotel is nice but when we checked in the attendant said we would receive a free breakfast but when we went to eat the next morning they wanted to charge us 300..00 dollars and not a complimentary breakfast what a joke

Pipes busted over our room and flooded it. Then no water for a whole day in the middle of an ice storm.

Daisy was very efficient

it was very brief. i was very uncomfortable with the attitude of the person who checked me in. she was condescending in tone. then, while the room was sufficiently clean and decent, it was cramped and very uncomfortable, im not even sure the chairs had actual cushioning or some synthetic stuff. i was going to let it go, since just one night. but later, i heard the same attendant who was so rude to me before speaking even worse to a family who were clearly foreign. i don’t know if that was because of their nationality or what. this is the last time i use hotels.com. - i’ve only used it 2 or 3 times - and each time juts has not been great

Great experience

Everyone was very attentive to our needs. Both pool and whirlpool were working. That almost never happens in hotels. Three young persons were attending the Starbucks bistro in the morning. We had trouble accessing the pool in the morning and a gentleman carrying a clipboard made sure we got in. It is obvious this is a family-run operation.

Friendly staff, very clean, plenty of easy access parking

Upscale and safe area - very quiet. Opens to an outdoor shopping area with several restaurants and stores such as salons, Dillard’s, a bookstore, and much more. Great for a weekend getaway. You don’t even have to move your car.

YOU LOOK SUSPICIOUS IF YOU LEAVE & RETURN MORE THAN ONCE. The hotel is fine, nothing to write home about. The rooms are a bit worn. My issue was with security (or possibly the police). I held my daughter’s birthday sleepover here. I arrived at 3:30pm with my 10 year old daughter to check in. We left to pick up my mother, the other chaperone. We came back, unloaded the car (balloons, cupcakes, decor, Karaoke Machine, etc). I left around 7:30pm to buy swimwear for two of the girls. Me and 6 girls went to the indoor pool around 9:000pm along with my husband who dropped by to help watch the girls in the pool. Around 11:00pm, I went home to get something I forgot. My home is less than a three minute drive away, so I returned quickly. As I returned, A security/police officer standing in the doorway asked why I was “roaming around”. I told him I had to run home. He replied, “so you went home and came back?”. I replied “Yep!” and proceeded confidently towards the elevator with my room key in hand. Leaving and coming back is not “roaming around”. Idk why he’d ask that about such a public place. Idk, maybe it had something to do with how I look. 👋…This hotel is located in a strip mall with restaurants nearby that stay open late on weekends, there are several residential areas; many reasons locals may stay here and people may leave and come back… it’s a public place. I understand he was doing his job, but there are better ways to do the job.

Because we booked through a 3rd oarty rhey required us to oay a $350 deposit. For a room that costs us $171, that is ridiculous.