It was terrible. The tub had a rust stain in it and the front desk did nothing about it when I complained. Old fashioned air conditioning unit in room do it was hard to gauge the temp. The tv was upgraded so when I asked the front desk how to operate, said he didn’t know either. Front desk was not friendly at all during my 2 night stay.The kitchen staff had no ice for the beverages when eating breakfast.,Said they were out since it was 8:30 am and breakfast was ending at 9. Kids were running in the hallways outside of the room at night. The only reason I gave this hotel one star is because they provide Dove products in the bathroom and IHoP was within walking distance. I will never stay at this hotel again.

Staff is extremely nice and helpful!!

Thank you for the great experience.

Limited breakfast options.

1st and 2nd floor have very dirty rooms. Under construction floors. I booked 3 rooms. 1 room was allocated at 5th floor which was good. 2 rooms were allotted at 1st and 2nd floor and those were in miserable condition. Very dark lights inside, beds, sofa and carpet was dirty. we requested to switch the rooms which was accepted after one night.

The property was under reconstruction. My stay was ruined with constant smell of paint. There were guest smoking marijuana in front of the hotel at 2 am.

Nice place to stay

The next door has a dog kept on barking until past 2 am. The hotel should put them in a room not in the middle of the building where more customers are disturbed by the barking.

Property seemed old and musty. Going through renovations not sure if it will help.

Not convinient to drive until chicago downtown

Very nice staff,exc breakfast. Hotel was very rundown,room and hallways not very appealing.

Elevaros and door didn’t work.

Bed was very comfortable. In order to get room serviced you must request it. Housekeeping staff was quick and friendly. Breakfast was ok. Pork sausage every day. No bacon.

attention from the recipient, very arrogant

Like I stated before, the shower head was off and in bathroom sink, we called and told them because we didn't want to think we did it. Fellow came right up, looked at it, said he would need to find a part. Never came back or called to say he didn't have the part. We could see where it had been scotched tape up there. I couldn't take a shower because being handicapped, I couldn't hold on to the bar and shower head too.

My family of 6 stayed one night & the woman at front desk was nice but the facility was under construction but unfortunately that is not the reason the room was nasty. It was old & stinky. Walls were dingy, sofa sleeper & chair were filthy like they needed to be shampoo & or replaced, the mattress on the sofa sleeper was dingy & ripped, the comfort was also ripped . There were areas were the carpet had spots or stains. The mini fridge was not cold, the tv had no guide, the AC put off some much humidity the room was very moist, definitely not normally how it feels with a hotel unit running. Even called front desk to find out if I could get a refund but they said I’d have to go through Expedia & I wasn’t sure about their policy so we stayed. Oh forgot there were knats in the room as well as a dead cicada under a small bench that looked Antique. It wasn’t unbearable it just wasn’t as clean or nice as it should be.

Arrived late and left early. It was clean and confortable. The breakfast was good with some hot food items.

Other than the construction that was going on in the hotel during our stay and only 1 elevator working for both guest and the construction workers, our stay was good, staff was wonderful and there was shopping within walking distance. There was a good selection during breakfast with juice,, coffee and tea. We would definitely stay again.

The staff at front desk were very unprofessional.

The only good thing I truly could say was the service. The people working were great. Yet, the hotel is under construction so the hotel itself is a mess. That is not mentioned when booking the hotel. Also, there were a bunch of gnats (flys) all around our room when we had gotten in there. There was a roku tv, yet it wasn't able to connect to anything. Not the wifi that the hotel it had or anything so the TV is pretty much only for show. It is also a very small tv, so wasn't very useful anyways. The beds and bathroom were nice and clean. Yet, still the pictures make the hotel look a lot better then what it is for the price. There were a bunch of gnats in our room and through the hotel halls. Only 1 of the elevators were working out of the 2 of them. It wasn't the worst hotel, yet for the price and that type of conditions the people staying here should expect a lot better. They have signs throughout the hotel saying if the noise for the construction is to loud, ear plugs are available at the desk for free. Yet, if the construction is so loud you need ear plugs that should be mentioned and discounted when booking a hotel for this type of price. Will not be staying or recommending again.

Was nice

The staff saved my trip and were kind to me and my guest. They helped me work around my flight delay and I could not be more grateful. The only reason I am docking stars from the review is because although my room was generally clean, I noticed that there was a large poo stain on the back of the toilet. I don't know how long that stain had been there and I was pretty disgusted by it. Other than that very noticeable, very unsightly stain that made the whole hotel seem somwhat uncleanly, I did enjoy my stay here. The staff was just great.

Nice convenient location, wonderful staff.

Current condition is fairly old and often had problems with the room key working then not working. The property is under renovation so maybe it will be better in late 2025.

Currently under renovation will be beautiful when completed.

Carpet inside the room and outside was dirty. Not cleaned in ages. Everything looked so old.

Service at this hotel was top notch. Everyone was friendly, helpful, warm & welcoming. This is unfortunately where the positives pretty much stop. The site boasts a heated indoor pool & hot tub. The pool was just above 55 degrees and the hot tub has been filled in with concrete. The area is now covered in a Walmart style set of patio furniture. The pool was absolutely inside but that’s where the accuracy stops. The cleanliness and condition of the hotel were like most services today…rushed. Dirty corners were everywhere and if maintenance was tended to at all, it was a makeshift job. Multiple doors (gym, maintenance, staff only) were propped open with rags/towels. All of breakfast was served on styrofoam with plastic utensils. No signs of eco-friendliness. The hotel was undergoing construction while we were there but it did not affect our stay. They offered free earplugs to anyone needing to sleep during day time hours.

Great stay

Some floors were renovated however one of group was put on a floor that was not. Old outdated rooms and musty. Room on 5th floor was nice except the constant humming from a pipe.

Rooms were newly updated and clean. Only complaint I have is the construction that was going on early in the morning. Waking up to hammering sounds wasn’t pleasant. Otherwise hotel was decent for a quick trip.

Awesome facilities and staff

Awesome facility and staff