Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun loungers, beach umbrellas

Minibar, in-room safe, individually decorated, individually furnished

3.8

Good(832 Reviews)

Resort in Puerto Plata

4-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

On beach with outdoor pool for sandy fun near Playa Dorada Golf Course
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 5 restaurants.
Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and hair dryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Puerto Plata

Nearby attractions

Centro Cultural Eduardo León Jimenes

Available Rooms

Bliss 1 king size bed, non-smoking

1 King • 221 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Nirvana 1 king size bed, non-smoking.

1 King • 414 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Nirvana 2 queen size beds, non-smoking.

2 Queen • 414 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Amnesia 1 king size bed, non-smoking

1 King • 522 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Amnesia 2 queen size beds, non-smoking

2 Queen • 522 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Viva Heavens by Wyndham, A Trademark All Inclusive

$$$$

3.8

Good(832 Reviews)

Resort in Puerto Plata

4-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Puerto Plata

Nearby attractions

Centro Cultural Eduardo León Jimenes

Available Rooms

Bliss 1 king size bed, non-smoking

1 King • 221 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Nirvana 1 king size bed, non-smoking.

1 King • 414 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Nirvana 2 queen size beds, non-smoking.

2 Queen • 414 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Amnesia 1 king size bed, non-smoking

1 King • 522 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Amnesia 2 queen size beds, non-smoking

2 Queen • 522 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

3.8

Good(832 Reviews)

0.5

Dec 2024

When we there the receptionist was flirting with a gust, the one of the employees offered my kids The manager Marie try to charge me $780.00 for a taxi and last is a all inclusive resort but the only give you one bottle of soda when you comes ask for another they told me no is only to welcome you in.

2.5

Nov 2024

Very peaceful relaxing

1.5

Nov 2024

It would have been way better if they had more bars, a swim up bar and more variety of food in the buffet and restaurants…..

0.5

Nov 2024

As we arrived about 2:30p we waited until 3pm due to lack of rooms not ready. We reserved this hotel due to the fact that it was an all adult hotel and encountered with many families and their children in the lobby area. I asked front desk agent and he stated “Unfortunately that needs to be updated!” Finally bout 3:30 we were assigned room. As we finally try to enter room, our card keys weren’t properly working in fact during our entire stay, maintenance had to come to our room 6 times to reboot the battery and front desk refused to change our room. The wifi service in and out of room was extremely poor whereas we always had to connect & disconnect throughout our entire stay. Our experience with the buffet restaurant was the worst service, we had to get our own glasses, utensils and never brought any beverages including water which had to be appropriately handled as service. The surroundings cleanliness was completely swamped with waters from rain and pool side which could avoid from slipping at all times. We made reservations for the Italian restaurant, which was at the beach area, and guest services stated it was located on the Mexican restaurant “Poblado” and apologized for the inconvenience. I then decided to go by the beach area bout 30 minutes before our reserve time, and I saw them setting up, asked a waiter “is this the Italian restaurant tonight?” He said “Yes”. Apparently they wanted to bribe us due to overbooking the Italian restaurant. Horrible Service need HELP!

5.0

Sep 2024

Excellent services and staffs.

4.0

Sep 2024

It was calm and not too big facility. Staffs were so kind and nice. Cafe is too small than my expectation and no inside bar was a little disappointed to me.

5.0

Sep 2024

The staff was excellent and the atmosphere is very pleasant

1.0

Sep 2024

Not good

3.0

Sep 2024

OVERALL 3/5 I stayed at Viva Heavens for 3 nights with family. We were received with a smile and a refreshing natural juice. The staff was professional and kind. The rooms were big and mostly clean, but lacking a variety of refreshments (only 2 sodas and water). The hotel is small compared to others nearby, it has one big pool for all the guest, and about 3 bars throughout the whole hotel with nice drinks. The reason I personally wouldn’t go back or recommend it, it’s because of the lack of variety of food, they have a small buffet with basically the same food everyday. The food is ok, not the worst but not the best. They have 3 restaurants that require reservations but are never open or there’s no reservation available. I asked the front about the closure of the other restaurants and they told me “they were opened as they were requested” which is a little dumb to me, but my family of 11 tried making reservation for the 3 nights we were there for the only restaurant they had open, and it was always fully booked. The best part was the entertainment staff, they had beautiful shows and were always around the hotel talking to the guests! Aside from watching the shows, there wasn’t much to do. The pool table is closed and you have to leave a $50 deposit to play, and it closes at 6pm. Overall, the hotel is ok, but needs to work on more food variety and more FREE activities for the guests.

1.0

Aug 2024

It’s poorly kept.

3.0

Aug 2024

I will give my positive criticism about the hotel. The water system, like flushing the toilet (have to wait for a few mins. before flushing again) and the water that’s coming out of the faucet needs improvement. The card that we use to open our room door was not working most of the time. We had to go to the front desk like more than 5 times to either get a new card or for them to connect the card to their computer system. One time, they had to call a maintenance man to fix the door where you insert the card. We never had issues with these two basic things during our many years of travel. I hope the management will look on to this matter. Thank you.

5.0

Aug 2024

The easy access to the beach and pools, the enormous space in the rooms and the outside areas.

1.0

Aug 2024

I'm very disappointed with my parent's room # 5108 it got completely flooded with water after a day of rain when we got back in the evening the room was completely flooded. The worst thing is that the hotel management knows about this issue and they ignored the problem and continues renting the room without fixing the problem. I'm not happy with the inconvenience the hotel caused my elderly parents

1.0

Aug 2024

Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE

4.0

Aug 2024

Overall good, but property is dated and food choices are very limited.

3.0

Aug 2024

The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.

4.0

Aug 2024

Good economic option, a little away from the Town, so limited Dining options if you want to dine out. Restaurants inside the Resort do offer couple of options, and they are not that great.

5.0

Aug 2024

I liked everything overall I had a great experience.

4.0

Aug 2024

Nice resort and nice staff.

5.0

Aug 2024

We were 28 family members and we all loved this resort.

3.0

Aug 2024

I liked the food and the beach. Especially the lunches with the restaurant that's right off the beach. But the room had no tissues, one super small garage can in the bathroom which was always like a rainforest, which effected the only toilet paper we had, and the TV was not functional at all. Can't understand why a hotel can allow you to use their WiFi which was decent, but they can't afford a smart TV that actually works. The TV we had should have been a smart TV that worked but it was useless. No channels no apps nothing. Very limited dining options but at least the food was good. The gym was decent and the spa decent. The pool was boring. Could have used something to make it more exciting. We got talked into checking out this natural island that they were calling Paradise Island. Somehow no one mentioned that it was going to take 4 hours to get to the tiny island. 4 hours. INSANE. Unless you want to spend 8 hours back and forth traveling to a little island with nothing to do but drink and swim then don't get talked into it. You're supposed to snorkel and see amazing things, when we got there THEY DIDN'T EVEN HAVE ENOUGH SNORKELS. I didn't get one. And when I got one the mouth piece was broken and eventually I just said screw it and drank myself to satisfaction on this tiny island. Look at the end of the day, the food was good not great but good and the beach and scenery on the beach is gorgeous. But would I go back to this hotel, no way. Would I go back to DR, definitely!

4.0

Aug 2024

The service was very good. Beach beautiful.

4.0

Aug 2024

Nice pool, minutes to beach, good local food.

5.0

Aug 2024

This hotel is wonderful, all the staff is friendly and welcoming. Thank you for an amazing stay, will definitely come back

4.0

Jul 2024

Staff at front desk can use some improvement. there was an unnecessary delay to add us in order to make restaurant reservations. We were only able to make one reservation out of the four restaurants. Front staff also talked over me mid-conversation in order to speak to other staff members multiple times, rude.

5.0

Jul 2024

With the rain, a lot of water entered the room. We did not like that starting from 6:00 AM on the day we were supposed to check out at 12 PM, the internet service was already cut off. I don't think it's fair because we still had 6 more hours.

5.0

Jul 2024

Good

3.0

Jul 2024

Check in took an hour, we had to wait standing up in the heat with no water. The rooms leak water from air conditioning. The staff seems lost. There were no wash clothes in bathroom. My nephew hurt his ankle and they didn’t have ice packs or first aid kit in site. The food was good, only one restaurant opens per night. You have to be VIP to get good liquor and better amenities, but we had no idea on how to upgrade. We were at the beach and had to walk to main building to BUY a bottle of wine. We were tired of going back to car for small cups. The beach is a long walk from resort. The entertainment staff was excellent. I enjoyed my stay because of them. They got my nephew a bandage & ice. The entertainment staff always checked on us and tried their best to make our stay a pleasant one.

1.0

Jul 2024

I stayed at the Viva Wyndham hotel in Playa Dorada and wanted to provide some feedback. The theater show content was not suitable for children, the food menu lacked variety, there was no cash available at the front desk, and other guests' speakers in the pool area were disruptive. I checked out one day earlier due to these issues. Thank you for considering my feedback.

3.0

Jul 2024

The staff was.mostly very pleasant and good food. Lovely staff. The gym was well equiped. The room was ok. Found there was an old smell. Glass doors were not closing properly. The spa has great staff but it was not special. Love he service. Thank you!

1.0

Jul 2024

Its too expensive for the commodities

2.0

Jul 2024

I did like the service of the staff they do have. But the resort is understaffed, not safe, on the verge of uncleanliness. For a cheaper price the trip would of been worth it but paid for a good resort and this hotel is not it.

3.0

Jul 2024

This property need more activity in the night the food more healthy and more good the staff was well but I gave extra money because I did not have change and the people did not give me my money back

4.0

Jul 2024

Nice hotel

2.0

Jul 2024

The hotel in general is good for small group of people, for is not a very big hotel resorts like many others. It has a lot of nature in it, a great beach, good night shows and very nice people as employees.

5.0

Jul 2024

The staff are very nice

3.0

Jul 2024

Nice place. The food was amazing, the only problem that I don’t like was the staff and the service. they always welcome you with the angry face like they don’t want work or assist you.

5.0

Jul 2024

Good service staff was efficient WiFi was no good

3.0

Jul 2024

The property need to lot renovation in different areas

3.0

Jul 2024

Decent for affordability

FAQs

How much does this resort cost compared to others in Puerto Plata?

The average price for a rental in Puerto Plata is $140 per night. This rental is $132 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Viva Heavens by Wyndham, A Trademark All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Viva Heavens by Wyndham, A Trademark All Inclusive. Enjoy the water!

Is Viva Heavens by Wyndham, A Trademark All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Viva Heavens by Wyndham, A Trademark All Inclusive?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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$$$$

Viva Heavens by Wyndham, A Trademark All Inclusive

Resort in Puerto Plata

Reasons to book

About this resort

Amenities

Map of Puerto Plata

Nearby attractions

Available Rooms

Bliss 1 king size bed, non-smoking

Nirvana 1 king size bed, non-smoking.

Nirvana 2 queen size beds, non-smoking.

Amnesia 1 king size bed, non-smoking

Amnesia 2 queen size beds, non-smoking

Viva Heavens by Wyndham, A Trademark All Inclusive

Resort in Puerto Plata

Reasons to book

About this resort

Amenities

Map of Puerto Plata

Nearby attractions

Available Rooms

Bliss 1 king size bed, non-smoking

Nirvana 1 king size bed, non-smoking.

Nirvana 2 queen size beds, non-smoking.

Amnesia 1 king size bed, non-smoking

Amnesia 2 queen size beds, non-smoking

Reviews

FAQs

How much does this resort cost compared to others in Puerto Plata?

Is parking included with this resort?

Is there a pool at this resort?

Is Viva Heavens by Wyndham, A Trademark All Inclusive pet friendly?

What amenities are available at Viva Heavens by Wyndham, A Trademark All Inclusive?

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