Hilton Garden Inn Martinsburg
Hotel in Shenandoah Valley, VA
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Hotel in Martinsburg with a fitness center and a 24-hour front desk
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Hilton Garden Inn Martinsburg offers 111 accommodations with MP3 docking stations and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Hilton Garden Inn Martinsburg offers 111 accommodations with MP3 docking stations and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include designer toiletries and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym or Fitness Center
Map of Shenandoah Valley, VA
Available Rooms
Room, 1 King Bed, Non Smoking
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds, Non Smoking
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed with Sofa bed, Non Smoking
1 King • 1 Sofa
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Junior Suite, 1 King Bed, Non Smoking
1 King
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Suite, 1 King Bed, Non Smoking
1 King
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
2.5
Amazing
2.0
Room needed a going over by maintenance guy. Chair was wobbly. Lamp shade just sat on a bolt no screw to hold it on. Bedside lamp was missing a rod which made it loose. These are quick easy fixes to be assigned to maintenance crew if they have a manager who cares about the establishment. Otherwise a nice hotel
2.5
Fantastic hotel with excellent staff. Huge TV, spacious, clean, and modern.
1.0
We were given a handicap room, not needed. There was blood on one of the toilet rolls. Those two things weren’t the worst part. The bed was terrible. Not supporting us and sagging. We are not big people either, both weigh about 180 lbs. The pillows were very good but the bed is the most important and was the worst we ever found in a hotel.
1.0
Not happy with the coffee station downstairs. First morning of our stay the coffee was ice cold. The next morning there was no coffee at all. Both days we had to go across the road to the Royal Farms. Also, our comforter looked like it was stained with blood! For the amount of times I have stayed here, it’s very disappointing.
2.5
The property is well taken care of and the staff is friendly. The breakfast was delicious
2.5
The front was awesome. I especially loved the glass shower
5.0
I love the snack shop downstairs. Also they have a bar in the hotel. The breakfast was great! My husband got the buffet breakfast and it was $13.50 I believe. They also have a menu where you can separately order and pay for breakfast. My husband said the food was great! Our waitress was nice and well informed. I paid in advance for the “snack” room and also for breakfast on Expedia. And it was worth it! We had KitKats, skinny pop, lays chips, a slim Jim/cheese pack, a protein bar, a small bag of peanuts, 2 vitamin waters, 2 sodas (that you can exchange at the lobby if you don’t like the type- I went and got Coke instead of the sprite and diet,) also there was the standard 2 water bottles for the Keurig sitting out at room temp., and 2 waters in the fridge. The lobby is clean and beautiful. It also one of the nicest parts of Martinsburg (coming from someone who grew up in the area.) you could walk to Logan’s Roadhouse and the shops in The Commons. Also this hotel is very new. It’s maybe 8 years old, so everything is very modern and sleek. The blonde girl who worked the front desk was wonderful. She deserves a RAISE. My husband commented on how polite and knowledgeable she was- he thought about offering her a job. Pay her right, or you may lose her! lol. The beds and pillows were SO comfy. I’m a side sleeper and my shoulder didn’t hurt when I woke up. The soap they use is really great in the showers. They do have blow dryers & a very nice closet. Overall, wonderful stay!
5.0
Everything about the hotel is great, especially the employees at the reception desk! One small suggestion is to provide the folding luggage stand in all rooms. It was available upon special request but feel that it should be present regardless.
1.0
Tub did not drain. I Responded to a text identifying the problem and it still was not fixed.
5.0
Highly recommend
5.0
Great place with great staff close to everything
2.5
Everyone that works here is so friendly! Excellent staff. The hotel is in good shape. We have stayed here before and would stay again.
5.0
Very friendly and helpful staff
5.0
Perfect place for travelers!
5.0
Great stay. Easy convenient location. Enjoyed the Shepherdstown and Harper’s Ferry areas.
5.0
Upscale Garden Inn with spacious lobby, rooms and lots of amenities. Although there was no free breakfast, the hotel had a restaurant and our room had a Keurig coffee maker, microwave, and mini fridge. With the desk, chair and added recliner and TV tray in our room, we had ample space to enjoy fresh coffee with our muffins brought from home.
1.0
They're morning service was horrible. no coffee and when I asked they didn't bring it out for almost an hour. I requested multiple times. They're more interested BS'ing with their co-workers and not helping guests.
5.0
Everything was very nice. The stuff was nice and helpful
5.0
Great stay!
2.0
Property ok but for the money just wasn't impressed especially when you have to pay for breakfast after spending $150 for a room the bed comfortable the decorations pretty outdated but not a big deal staff friendly when i had a reservation paid for 2 days they only had me for 1 and said it wasnt paid so a $150 room went to $238 and I decided to stay at another hotel for my 2nd night
3.0
Room was on the nice side, grounds ok, breakfast was the issue. Now this might be our own fault when booking this reservation, but breakfast is not included. The breakfast area looks like any other hotels continental breakfast, basic scrambled eggs bacon etc. So we just went and helped ourselves, then a women came and asked what we wanted to drink, I thought it was odd that the coffee and juice was not out but thought well maybe Hilton does it different. Next clue I couldn’t find silverware, then the nice lady brought us some with a napkin, thought how nice. Had our bagel, one piece of sausage, oj, wife had about the same. Then the nice lady dropped a folder with a check for breakfast for $27 bucks!! Again maybe my fault when I booked online and didn’t see breakfast was not included, but at least they could have had a sign up please be seated and a waitress will be with you to take your order. Really it looked like any other continental breakfast at any other hotel, food was just the same, we could have just had toast and it would have been 27 bucks, flat rate for the “buffet”. Sooooo won’t be booking there again!!
5.0
Rooms a little old, but the rest of the place was fine
4.0
This was a great spot for an overnight while vising family in WV. The only thing I would add is a table in the pool area.
2.0
Our initial room(s) were musty - smelled of cleaning fluid. These rooms were near the pool. The front desk graciously changed my room several times until I found one that did not have an aroma. Apparently, animals are allowed in all the rooms which is a concern to me as I'm allergic to some cats. I'm happy there are pet-friendly rooms - but I think some should be designated as pet free.
5.0
Very friendly staff
5.0
Great location off highway, nice staff, and clean facilities.
4.0
Confusion over breakfast. I prepaid breakfast. I then signed a check for breakfasts for over $20. ……?
2.5
The staff was friendly and patient. We were there with baseball team of 12 year olds. The staff was great dealing with the kids. The restaurant was also nice.
5.0
Beautiful property, friendly staff
2.0
Our only complaint was the restaurant food was not so great!
5.0
Clean and convenient
Breakfast was pretty expensive so passed and went elsewhere
5.0
Room was clean and the beds were comfortable. Front desk employee Gabe was very friendly and helpful!
5.0
This is the second time I have stayed here highly recommend. First we traveled with our dog and the hotel was very accommodating.
3.0
Sadly our reservation was not correct and we're given a smaller incorrect room. Hotel could not fix it. Orbitz couldn't do anything either. In the room the Keurig was broken, wall charger to plug in your phone broken, dirty extra blankets. Was actually pretty disappointed. Pool was tiny like a back yard inground pool, photos made it look much larger. I paid an extra $150 per night over the comfort Inn because I don't want to deal with this stuff but instead I got a $250 dollar cheap hotel experience. Also everything was extra. "Breakfast buffet" was an extra $15 a person but was the same as every other Continental breakfast that's free. Cereal, basic eggs, potatoes and meat and some random assortment of muffins and bread. Staff at check out was just like ok, will put in a maintenance request and a generic sorry with a flat tone. Honestly not worth the extra money at all.
5.0
The HGI is always a great stay! Personally I enjoy the sit down breakfast. The staff is impeccable and I feel relaxed.
Parking is easy. Rooms are clean, comfortable and quiet.
Highly recommend.
5.0
Ease of check in and service.
5.0
Room was clean Pillows were flat with no fluff - like why bother with a pillow at all! The breakfast was the worst ever! Choice of buffet or al la carte We opted for a la carte after seeing that the buffet was skimpy. Pancakes and waffles were like rubber - eggs were cold. Way understaffed - one girl waiting on all the tables I had to get my own syrup and I wound up toasting my own bread when she never came back. They ran out of coffee by 10 am and never made more even after we asked for more! Staff was extremely slow and unfriendly except for the poor waitress who was overwhelmed! There was also water all over the tile floor from I assume from the indoor pool area.
5.0
We traveled with our dog and they were very accommodating with our door access for outside. The room very very clean and well maintained would stay again.
2.0
Always a nice place to stay. Close and convenient to shopping and restaurants, yet quiet. Wish the pillows were a bit firmer. Otherwise, great place and will definitely be back when in Martinsburg again!
FAQs
How much does this hotel cost compared to others in Shenandoah Valley?
The average price for a rental in Shenandoah Valley is $252 per night. This rental is $134 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Martinsburg. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Martinsburg. Enjoy the water!
Is Hilton Garden Inn Martinsburg pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Garden Inn Martinsburg?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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