We had an upgraded high floor room King bed that was directly across the hallway from an open door room with an ice machine that was as loud as a freight train all night long our first night. Additionally the room had a musty smell, and the couch had a number of stains on it. We changed rooms the next morning, but they didn’t have an equivalent room ( switched to lower floor with 2 queens instead of king). Breakfast was included, but was very mediocre and difficult to find a table to sit at. Location was good.

There's no security safe in the room There's no amenities. And no minibar.

The hype about the Hyatt is not true at all. I went to hotels in Egypt that outdid the Hyatt in service, cleanliness and breakfast! 1. no transportation available 2. the breakfast is embarrassing- the items combined are worth $5 and I paid a ridiculously high amount for an ordinary room. 3. The guy across the hall had a yelping small dog 4. Overpriced and underserved. 5. Never again will I go to another Hyatt

Easy place to stay

friendly, helpful staff

We stayed for a wedding and it was really nice no complaints. The bathroom does need an update.

Cons: dated hotel, average condition, some room amenities poorly maintained, such as broken hinge on furniture, very weak water pressure in bathroom sink. Pros: good location, convenient in building parking ($23.50 per night), generous breakfast, upbeat staff.

Room size was great. Didn’t get enough soap or any shampoo or water until we asked for it. There was no safe in the room which is unacceptable at a property in this price range. Breakfast was plentiful &, although some of it was unpalatable, there was enough decent stuff to fill us up. Bathrooms need magnifying mirrors. Staff was very nice.

Awesome hotel. Beautiful area. Beyond beyond good service. Clean. Friendly Awesome breakfast every morning. Wonderful stay.

Don’t forget anything in your room! Staff refuses to call you back and they won’t find what you left on desk especially if it’s made by Apple

Breakfast staff were very efficient and super friendly. Desk staff were also. Everything was excellent except the bathroom door would not latch or stay shut

Perfect location! Can walk to everything including the beach!

Our stay at this hotel was not as expected. Since this is a Hyatt hotel our expectations were a lot higher. The room was small, and the bed was really uncomfortable. Our view out the window was of the city but before we even could look at it, we had to try and overlook a black dirty roof. My mother got back pain from laying on that uncomfortable bed, so we had to cut our stay short. The carpet didn't look very clean and there was a big stain on the couch, and it looked like a child scribbled on one of the walls. The bathroom sink would leak from the behind the faucet and the top of the vanity would get wet constantly. The towels were like sandpaper and of horrible quality, as were the toiletries. Speaking of which we had to ask for more because we were only provided with a small amount. Even the toilet paper was horrible!! When we tried to use the pool, it had been raining for the past few days and the water from the pool was overflowing from it. Mangement should have done something to request maintenance at the pool to reduce the water. Breakfast was okay but there wasn't very much of a variety. It was pretty much the same thing every morning. Main dish was scrambled eggs. It would have been nice if they changed it up some days with having omelets on one day and Quiche or fried eggs on another day. The staff was okay, but they weren't that friendly. They should be more welcoming and more accommodating towards their guests.

Friendly helpful staff at front desk.

Very nice

Excellent location and property

Location is very convenient downtown Boca. Easy parking and access from garage into hotel if you have the roomkey. Breakfast included, its not exceptional but it is good enough if you stay longer. Staff is friendly but there could be some improvements since some staffmembers are slow. Bathrooms should be renovated, they are 7 years old and need renovation. Housekeeping is not good enough, they forget cleaning our room a few times (4) during our stay. We complained but the issue was not solved and you get really upset when returning to your room at 4.30 am and they didn’t take care of your room. The rooms are spacious and silent. No noise from neighbours or elevators. Poolarea needs some extra attention like umbrella ‘s and music and fridge with drinks to take as selfservice. We would stay again.

Nice

I loved my stay !!

The room was spacious and had everything you need . The staff was friendly . The parking was plentiful and the breakfast was good . Many choices but not enough staff to keep tables clean or replace empty food containers.

Was good, but the bar and food closes at 10, its a little bored For vacations, not music at all!

Great location downtown. Above a great Italian restaurant. Many options close by. The pool was perfect temperature. Breakfast was awesome. Bartender was very friendly and gave great service. Would definitely stay here again. The price was very reasonable.

Location was excellent and property was very nice

We stayed for a week and on one day they did not clean the room and refused to do it upon complain arguing the room could be clean only till 5pm. The following day we left in the morning and when we rerurned the room had not been clean again, unacceptable! Furthernore, room service refused to provide an explanation or apology.

Access to all the restaurants

Always a fabulous experience! My, “go to” hotel whenever I’m in Boca!!!!

clean. and very conveniently located

It is good.

Needs a lot of help

The breakfast is not a quality aspect, often foid was not replaced and the quality was poor.

Nice place. Convenient to the Funky Biscuit.

The property was perfect for a family of 5 including 3 teenagers. Located within very close walking distance to dozens of restaurants, shopping, and more. Excellent complimentary breakfasts and a top shelf bartender mixing best the Old Fashion drinks. The staff were fun and happy and the elevators were fast. Overall a great experience.