Exceptional Stay with Outstanding Service.

The Westin Dallas Southlake is gorgeous. My wife and I loved everything about it, the only dissatisfaction we endured was due it taking almost a month before we got our incidentals deposit back. Other than that it was lovely.

Great hotel! Clean, friendly staff & super comfortable beds.

Great place to stay.

The Westin is always a great place to stay. I stay at this particular property about once a month for business. Always enjoy it here

Clean and very family friendly! Will return again.

We enjoyed it so much we were talking about how we want to plan a trip just so we can stay there again.

Beautiful and clean. Would definitely stay here again.

Great hotel!!! Would recommend:)

Excellent services

I loved the property. My family and I arrived at midnight and the front staff was very helpful. The check in was quick. We loved the rooms and they were very clean, private and well designed. The beds were clean and very cozy. We loved the shower as well as the toiletries provided! And A stay. By the way the aroma leaving the elevators smelled lazing as well as the infused waters, made me want to book a spa reservation. Overall we appreciate the service and when in Dallas will book again!

Booked two rooms ahead, one for my wife ans me, and the other for two granddaughters ages 11 and 14 and their aging aunt. When we arrived, were asked if it would be okay if the rooms were on separate floors. Of course I said no. Then, after staring at her computer screen for a couple of minutes, she said they could get us on the same floor but not close together. I had no choice to accept even this was not what we paid for while booking. Then I got another surprise when we got off the elevator on our floor. The two rooms were, literally, on opposite sides of the building! As far away from the elevators as you could get, in both directions! I asked why the rooms were not placed next to each other since we booked them as a family and I just got a blank look. I asked her if she understood that I had young granddaughters and an old lady in one room and got another blank look. This is why they shouldn’t hire kids to work the front desk. We will NEVER go back there again.

Awesome property!!

Beautiful property

Beautiful hotel!

Beautiful hotel, easy to get to conference area. A little noisy as close to the highway.

Beautiful

Very clean, very easy check in process. Make hotel booking a simple process

Very convenient! All of the staff are super friendly and helpful.

Didn’t like the availability of parking. Especially since the signs say park at your own risk. For the money someone should be watching the parking lot

Everything about this stay was great! Perfect location, the businesses around there, the pool..everything!

Quiet and convenient

This hotel is very clean with good customer service.

Loved it

I would have preferred a receipt for no incidental charges and the $100 holding charge removed at time of checkout. How long would it taken to check the room? Instead, I took pictures, attached, showing the condition of the room upon leaving. Nothing missing compared to arrival.

I would have preferred to have been given a receipt for no incidental charges and the holding charge for incidentals removed at time of checkout. How long would it taken to check the room? I was told by reception it will be removed in 3 to 5 business days. I can only hope it is removed in full. As such, I took pictures, attached, showing the condition of the room upon leaving. Nothing missing and no damages compared to arrival. Not allowed to say the specific amount (no free speech here) but is was 3 digits.

Great service and amenities were wonderful.

Great rooms, fantastic showers and staff was vey pleasant.

Friendly, Professional Staff.. Immaculate Property, Beautiful, Spacious Room..

It was amazing experience. The hotel location, service and cleanliness is great.

Best hotel we have stayed at in years . Immaculate, customer friendly , great food , great music . Highly recommended. 🌟🌟🌟🌟🌟

Stay 3rd-5th 2024. Best customer service that we’ve experienced from any hotel in quite sometime. It started with my wife making a phone call asking about 4th of July activities in Southlake. Jay (MGR) took her call and questions and was incredibly helpful. Sakinah booked right away. When we arrived Bill, the concierge was helpful. The rooms are very nice and extremely clean. My family and friends call my wife “Monk”. She has a background in medical & microbiology and she’s studied and can visualize what’s on most all surfaces. In addition,the decor is comfy+ hotel had the remote which according to studies and my wife can be the filthious item in a hotel room encased in a plastic cover! We’ve traveled and stayed in high end hotels in the USA, Asia, Europe. Let me tell you, this one thing is attention to detail! The food was delicious and the service was ok.The lounge area outside separate from the pool was shaded and cool.The pool was kept sparkling clean and the kids there were well behaved and the adults enjoying the pool were respectful of other visitors in regards to noise and sharing the space. Overall, the our stay was relaxing. My wife was able to work on her book & tasks away from her office and wellness clinic. We considered this work/staycation close to home. Nice unobstructed views too. I could zip to my office and let her work and relax and return later. Congrats to Marwan! Team members Jay, Kyra and Bill provided great service! We highly recommend this hotel.