Best Western Big Bear Chateau
About this hotel
Skiing and dining in the mountains near Snow Summit After a day on the slopes, return to Best Western Big Bear Chateau to dine at the restaurant, drink at the bar/lounge, and take a dip in a spa tub. Best Western Big Bear Chateau offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily. A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Big Bear, CA
Hotel in Big Bear, CA
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
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Reviews
4.2/5.0
Excellent(1,002 Reviews)
3.0
Everything was ok but the gym equipment doesn't work properly.
1.0
Hotel is old and not in good shape.
6.0
The property was fine. The staff was kind and attentive. However, the AC/heating was INCREDIBLY noisy. It turned on and woke my up in the middle of the night. I had to turn it off. It sounds like having a helicopter in your room. That is not acceptable. Also the quality of the breakfast was generally poor, mediocre food at best. I paid $400 for a night and I expected more.
10.0
Great property, good breakfast, easy and friendly staff.
4.0
I booked a double queen bed room but it was told there was a mistake and it is not available so after waiting for about half an hour I was given a king bed room. My elder kid had to sleep on the floor 😞
10.0
THE LOBBY IS BEAUTIFUL, THE ROOMS ARE HOME VIBES, AND THE BREAKFAST >>>>
BEST BANG FOR YOUR BUCK FOR SUREEEE AT BIG BEAR, MAY THEY NEVER INCREASE THEIR RATES (FINGERS CROSSED) BECAUSE I WILL BE COMING BACK HERE FOR THE REST OF MY LIFE (: and btw i never leave reviews soooooooo believe me
6.0
Hotel rooms need updated usb plugs. Waters should be given to the guests upon arrival and in the rooms. Having a disability chair in the shower should be upon request and not in the shower when not needed.
The shower head was hanging out of a 5 inch diameter hole. Breakfast is subpar.
10.0
We loved having a firepllace in our room especially since we were in a winter wonderland! Plus the hotel is lovely. And the staff even better!
6.0
There is no common area to gather with friends or hang out during the weekdays. They close the bar area, which looks like a cafeteria. They should place couches tables and a fireplace in the bar to make it like a lodge. Leave it open 24/7 to sit. Had to play cards with friends in the room and supply are own drinks as it snowed.
10.0
Great
2.0
One of the better places to stay in the area. But if you have an upstairs room, be prepared to haul your luggage because the elevator doesn’t go all the way up.
10.0
It was close to the trails and fit what I needed personally 100 percent.
4.0
I was expecting more out of the stay. I never received room service, parking lot was hard to navigate with all of the snow, and the hotel didn’t have any features that made it worth more than a cabin in the area. Will definitely never stay at this establishment when visiting again, and I’ve been making yearly trips to this area for the last 20 years. Some of the staff were nice, while other seemed really confused.
8.0
Overall this was a perfectly acceptable place to stay that is close the the mountain. We did have noisy people above us however and the heater never shut off. Either on or off which made it either hot or cold. The desk people were very nice however.
6.0
The rooms are a bit outdated for the price but the beds were decent and so was the breakfast. The property is very close to the Snow Summit/Bear Mountain parking lots/shuttles.
1.0
The staff was rude. The computers shut down. We couldn’t check in till around 6 pm. 4 pm is also super late check in. Waste of money for the amount on time you have at hotel room. Parking is bad.
10.0
Very helpful and courteous staff, and always looking out for it’s guest.
2.0
Had to get 4 rooms before got a clean room and staff wasn’t even accommodating. Promised me manager would reach out and they never did.
3.0
Went there to celebrate my wife’s birthday everyone from front desk to breakfast crew was very helpful & professional, our room was clean & comfy definitely would stay here again hopefully when there’s snow next time.
10.0
When house keeping came to room, not all trash removed
10.0
Great spot.
3.0
One of the best hotels during our trip. It is well maintained with beautiful fittings. Room is large with a fireplace. It fits 4 of us comfortably and 3 big bags! And comes with a full breakfast. We loved it and service is amazing. Highly recommended!
Thank you for the wonderful stay!
10.0
Nice stuff very helpful very gut atmosphere
10.0
Clean rooms and facility. Friendly staff.
3.0
Room was great and the breakfast was really nice in the morning.
10.0
Spa tub and fireplace is nice.
5.0
It’s close to the village
1.0
Rooms aren't as described.
Breakfast isn't made to order.
Remodel in progreaa isn't listed, half-assed work.
Tipping signs everywhere almost in desperation.
Staff brings kids to work with them.
Lesson learned, spend the extra $10 and skip this place.
4.0
We didn’t have much time there as we only stayed for one night, the room was dated but met our needs
5.0
Property was clean updated. Room was spacious, clean and comfortable. Fireplace could have a bit more flame. Staff was very accommodating and pleasant. Overall a pleasant experience. Would recommend.
5.0
A lovely spot near the ski resorts. You'll need to take a car to get to the main area of town. Nearby hiking trails. The staff was very friendly and helpful.
5.0
Excellent check in service attendant
3.0
It was undergoing some renovations, so there were workmen around the property who started work around 8AM near the room I was in. There were some glitches in the room, one of which was a safety hazard, but the staff said they would address it as soon as I told them about it. The ad for the property said breakfast was included, with made to order items, but that was not the case - it was the standard items in steam trays and juice and pastries, etc. They also did not clean the room after my first night there - apparently, I had to request that, but they did not tell me that when I checked in. The facility was clean and the staff was very friendly and helpful.
5.0
I was able to check in before 4 PM. The room is very clean and I most likely will stay here in January 2024 when I come back to the area.
4.0
The room A/C system is noisy!
3.0
Very nice rooms and good breakfast. My only complaint was the bedding needs to be upgraded. Not sufficient for the cold temperatures Had to have the heat on high at night
4.0
The onsite restaurant was excellent!
5.0
Friendly staff, quiet location.
Undergoing renovations.
4.0
Lovely place marred by the lack of a customer laundry which I’d expect in a property of this type, and a toilet which was hopeless and needed three flushes, something they were aware of as there was a note to not put much paper down the toilet. We didn’t, but it was still useless
4.0
Liked fireplace in room. Comfortable bed. Good hot breakfast with lots of choices. Very quiet in a nice setting.
FAQs
How much does this hotel cost compared to others in Big Bear?
The average price for a rental in Big Bear is $259 per night. This rental is $139 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Big Bear Chateau. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Big Bear Chateau. Enjoy the water!
Is Best Western Big Bear Chateau pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Big Bear Chateau?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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