Convenient location. Rooms are clean and comfortable. No way to open window which made for stuffy room.

Hotel looks great from outside, lobby and dining area look great. The bedroom was disappointing. Out dated with stained worn out carpet. The bathroom leaves a lot to be desired. Decor was stuck in the 70’s. The bed was hard and uncomfortable. I slept well only because I was very tired. The location was good and the shops were easy to get to. Breakfast was good and the dining area was smart.

Staff were friendly and service was excellent. Dinner was good. Breakfast was average. Bed was comfy with a good mattress. Great to have a bath in the bathroom. Decor was ok, maybe a little tired in places. Overall a good stay.

Fantastic locy

ideal for our journery on the caledonian Sleeper. Good facilities, staff and breakfast.

Staff was friendly and helpful Very convenient to center and transportation hubs

We liked the location in Fort William. Free parking was nice during this busy summer season. Lots of shopping and dining close by.

frienly front desk staff

Room 315 had kitchen extracting trunking by the window which gave an irritating noise which meant we could not have the window open there appears to be a pigeon roosting there also making various annoying noises pecking the window etc - we were disappointed to not find a clock in the room ! Staff were very polite & helpful

The sea view was great and nice restaurant and bar. The rooms were nice space wise with a comfortable bed.

An easily accessible and comfortable hotel with a warm and cozy vibe

This is a quant but modern hotel. The dining room was nice along with the bar. The staff in both were very accommodating. Very convenient for train station and shopping.

Only stayed 1 night beds very comfortable breakfast lovely and hot as buffet sometimes can be cold

dirty bathrooms, overpriced, poor food, and music playing in the bar so loud you could hear it three floors up. Avoid if possible

Hotel was very comfortable and cozy in all aspects. Staff were very friendly. Parking was accessible and area was very safe. We enjoyed our stay

Only a warm shower, decor in room needs improvement. TV didn't work reported but to avail. Breakfast mediocre, at check out nobody interested in how our stay was!!!

The property was probably lovely 50 years ago but was very jaded and in need of modernisation. There were four floors and one very small lift. It could only fit 2 people wirh a suitcase each and was extremely slow. At breakfast I told the member of staff that I required a gluten free breakfast and all he provided was 3 small pieces of toast even though I had paid for a full english! Not impressed. I would not stay again and would not recommend.

We stayed for two nights and hotel served our needs - close to centre and Ben Nevis. Building and rooms especially tired and in need of a refurb, peeling woodwork and mould in window frames. That said, staff were very friendly and helpful and bistro food was good. Breakfasts were ok.

The hotel room was very comfortable and nicely modernized. However, the public rooms are now very old-fashioned and need a serious upgrade very soon.

Our trip began a day late due to being hit by Hurricane Beryl. They would not modify the reservation even though this was a natural disaster that was completely out of our control. We booked this property because of the location to the train station. Upon arrival we discovered bed bugs in one of our rooms. They were not able to accommodate us and place us in another room so they moved us to another property outside of town. This was inconvenient for us but the staff was nice enough and gave us taxi vouchers to get back to their hotel so we could walk to the train station that we had booked for the Jacobite and all of the other things to explore in town. This was the main reason for booking the location to begin with as it was central to all of our plans. So in addition to having our trip delayed by no fault of ours the hotel location was changed not by our choice. So we were stuck paying for two nights at the hotel we did not even stay at. They did not reimburse us for any costs as they said this was up to Expedia who we booked through. So if that is the case – bad review of Expedia as well.

Great little stop for climbing BN nice clean rooms good breakfast and nice dinner

Pleasant hotel close to the railway station

This is without doubt the worst place I have ever stayed! The hotel is stuck in a time warp and is in major need of an uplift - however that is not why I’ve scored it so low. I stayed in a room on the first floor and the temperature in the room was nearing 29 degrees, and that was with the radiators off and the windows open. I made reception aware and they brought fans to the room but that did little to lower the temperature. The hotel was full so I could not be offered another room but was offered a refund. This was at 19:50pm and had there of been other hotels with rooms, I’d have left. I ended up having 2 hours sleep due to the heat which completely ruined the stay. The breakfast hall smelt musty and damp and the food was less than average - in fact I’d consider my stay there to be more hostel than I would hotel. Whoever is in charge of this hotel needs to take a good hard look at what’s being offered because it’s sub-standard by a long way. I understand this may be a family run hotel and part of me feels bad for writing this review but I have to be honest. In a hotel, you want a good bed (it wasn’t good) pillows that are not yellow (these were) and to be able to sleep - which I didn’t. I would advise anyone thinking of booking here to not! Even if it means paying more, your money will be much better spent elsewhere.

Location was great. And right next door to a pub with great food and atmosphere

Great stay!!! Breakfast was delicious! Room was perfect!

Too much furniture in room.

The reception staff totally ignored us at check in, choosing to chat with a new hire. Felt totally unwelcome.

We liked the proximity to the train station the clean comfortable room and the friendly staff.

Good the building needed TLC both inside and out

We had received a warm welcome even we came so late than normal check in time…The staff welcomed us was very friendly…He had shown the best service enjoyed the stay

The Alexandra hotel is well situated opposite both train and bus station. Our room was clean and warm, with comfortable beds. Plenty of white towels in bathroom and red hot water. Plenty of choice for breakfast. Having it's own car park was also a plus point. We would definitely stay there again.

Hotel in need of repair. Overall cleanliness was lacking. Staff didn't seem to want to be there. Very disappointed and glad it was only one night. Very pricey for a very basic room.