Hotel Mura Cancun
Hotel in Cancun
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
About this hotel
Located in Cancún, 5.1 km from Beto Avila Stadium, Hotel Mura Cancun provides accommodation with an outdoor swimming pool, free private parking, a garden and a restaurant. Each accommodation at the 4-star hotel has city views and free WiFi.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Parking
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Cancun
Available Rooms
Deluxe Twin Room
2 Single • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Queen Room
1 Double • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe King Room
1 Queen • 269 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Junior Suite
1 Queen • 1 Sofa • 430 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Superior Suite
1 Queen • 1 Sofa • 645 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
8.0 / 10.0
La cercanía al aeropuerto
Bastante salida de agua de la ducha hacia el baño y la TV no sirvío.
1.0 / 10.0
La ubicación buena
No había jabón en el baño, no estaba limpio el cuarto , no había toallas ,el elevador no estaba funcionando
Este hotel no merece la calificación que le ponen en Booking.com me sentí defraudado
10.0 / 10.0
El desayuno es muy poquito
La porcion del desyuno
8.0 / 10.0
Ubicación y relación calidad- precio
No funcionaba el elevador para bajar, solo para subir
10.0 / 10.0
Todo
Na
8.0 / 10.0
We stayed 1 night just to sleep, receptionist very friendly, good service, clean rooms
Location is good if you are traveling through, not if you wanna stay longer on the beach front. It is locate don busy road. But we just used it for a sleep over for 1 night.
10.0 / 10.0
It's in the middle between city centre and the airport, so quite convenient. Very new and clean.
8.0 / 10.0
It was really great upkeep, clean, and very comfortable for us.
One single nice staff member whose name we did not catch (young man who during our stay often had the Night Shift).
The staff, except for that one single very kind respectful and caring young man who worked the night shifts, weren’t particularly friendly or accommodating. Our worst story was the day we scheduled a taxi with the hotel (we scheduled it with the super kind friendly and accommodating young man who I mentioned above). Booked the taxi for 15 minutes in advance of our tour guide leaving as it was only a 5 minute drive from the tour pick up destination.
The taxi did not arrive on time. We asked the staff there in the morning where the taxi was and she said oh just wait it will get here in a few minutes. She didn’t check or call the taxi company to check. Just said wait.
We waited another five minutes but at this point we only had 5 minutes to get to the location which was cutting it very fine.
For some reason she still didn’t bother calling the staff. Eventually she got in touch and said the taxi is on its way.
No estimation of when we should expect this taxi. We ordered ourselves an Uber to which she said no no you can’t. The taxi is coming. Well thank god we ordered that Uber. We would have otherwise sat there like idiots waiting for her to sort this out. Which she made zero effort of doing.
She had no understanding that we were going to miss out tour guide which we had booked and paid $500 usd for. Had we missed it who would have compensated us for it? Her? The hotel? I can promise you they would not have accepted responsibility
I understand it’s not her fault nor the hotels that the taxi didn’t show up on time and that they messed it all up but it’s her responsibility to have tried to follow this up and she made no effort to do so. Or at least she made minimum effort to do so.
Had it not been for her incapabilities and awful attitude, our stay would have been much better and I must say the place is excellent value for money.
The next day we had to order another taxi. This one was fully taken care of from start to finish with the super professional young man.
1.0 / 10.0
Thiefs!!! A lot of guests, including myself were stolen items from our rooms. I left my wallet in the room to go have dinner when i came back it wasn’t there anymore. They were trying to make payments with my credit cards. The staff didn’t even listen to me they dismissed what I was saying calling me delusional. Run away from this hotel !!!!!!!!!!!!!!
9.0 / 10.0
the shower was huge
the entrance road it’s a bit tricky
8.0 / 10.0
This hotel is super cheap for the level of service. The breakfast was great and the staff amazingly helpful.
For this price I can't complaint.
9.0 / 10.0
The room looks fantastic. View is cool and the huge bed is veeeery nice. We stayed in with a pokebowl and have been watching Netflix super comfortably. It's a bit far from everything but if you need a quick stopover this place is perfect. Breakfast was very good too.
The bathroom smelled a bit like sewer but this was probably due to the massive rains we had during the day.
10.0 / 10.0
Staff and eating places nearby
Property is very clean
Staff super helpful
all good
8.0 / 10.0
the cleanness and comfort .
it was to get to the lobby or reception a little struggle .
FAQs
How much does this hotel cost compared to others in Cancun?
The average price for a rental in Cancun is $119 per night. This rental is $48 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Mura Cancun. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Mura Cancun. Enjoy the water!
Is Hotel Mura Cancun pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Mura Cancun?
We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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