Palacio Provincial San Juan, Curio Collection by Hilton
Hotel in San Juan
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsPool, Air conditioner, Internet / Wifi and more
About this hotel
Adults-only San Juan hotel in Old San Juan with a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and dry cleaning are onsite.
Change of towels is available on request.
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and dry cleaning are onsite.
Change of towels is available on request.
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
TV
Gym or Fitness Center
Map of San Juan
Available Rooms
Room, 1 King Bed (Chancelor)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Suite, 1 King Bed (Veranda)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Suite, 1 King Bed (Infanta)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 King Bed, Accessible (Roll-In Shower)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 Bedroom (Emissary)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
3.0 / 10.0
Not a Curio Collection standard. Lack of customer service and attention to detail.
Check-in was chaotic, the room was not ready by 3pm, zero explanation about the property and amenities. The roof pool area never had towels available. The bed was not comfortable and little details like hangers to dry the towels were missing in the bathroom. A 3 star property priced as a 5 star.
5.0 / 10.0
Great staff, nice bed, Molton Brown bath products, great rooftop pool area.
5.0 / 10.0
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
5.0 / 10.0
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
5.0 / 10.0
Wonderful, very welcoming atmosphere. Right in the heart of Old San Juan, within walking distance of everything. Then, after we left, we discovered we had left some medication in the fridge, and they same-day couriered it to our current location at no charge to us.
5.0 / 10.0
This is the first time I stayed in a hotel in Old San Juan. I have been in PR many times, but I always stayed in the Condado area. I had always wanted to spend a couple of days right in the middle of Old San Juan in a colonial building. Palacio Provincial was amazing. Not only the facility was spectacular and in a great location, but the kind of service I received was first class. I wan to thank all staff, and especially the front desk professionals. They are attentive, friendly, and very welcoming. I hope to come back soon. Gracias team!
5.0 / 10.0
This is the first time I stayed in a hotel in Old San Juan. I have been in PR many times, but I always stayed in the Condado area. I had always wanted to spend a couple of days right in the middle of Old San Juan in a colonial building. Palacio Provincial was amazing. Not only the facility was spectacular and in a great location, but the kind of service I received was first class. I wan to thank all staff, and especially the front desk professionals. They are attentive, friendly, and very welcoming. I hope to come back soon. Gracias team!
10.0 / 10.0
We had a wonderful stay at the hotel and the staff was amazing! We would definitely choose this hotel again, if we return to San Juan.
10.0 / 10.0
What a beautiful and clean space! The Deputy room with 2 queen beds was spacious enough for 4 ppl and the bathroom was large. Outdoor pool and hot tub are small but still nice enough to enjoy some views. Staff were so helpful and kind, gave us a good restaurant recommendation. Plenty of towels including for the pool/beach. Such a great location to explore Old San Juan!
10.0 / 10.0
The staff at this property was amazing. Shoutout to front desk staff Jasson and Daniel
10.0 / 10.0
Our stay was amazing! My sister and I stayed for four nights. The room was spacious and clean. The hotel restaurant was delicious (we got room service too!). And the infinity rooftop pool was incredible. Walkable to the fort, shops, and restaurants. Only a 9 minute Uber to a beautiful beach. Great staff! Would come back in a heartbeat!
10.0 / 10.0
I live staying here. Its just so beautiful. Can't say enough how awsome it is
10.0 / 10.0
Loved this hotel! The staff were so friendly and always available. The location is excellent for shopping and restaurants. Everything is walkable because of where the hotel is located. Just a wonderful experience!
10.0 / 10.0
Loved this hotel! The staff were so friendly and always available. The location is excellent for shopping and restaurants. Everything is walkable because of where the hotel is located. Just a wonderful experience!
8.0 / 10.0
Room 241 and 242 are right beneath the A/C and generator. It was loud and could be heard throughout the night. This is something that should be disclosed. I suffer from insomnia and the noise was terrible.
8.0 / 10.0
Room 241 and 242 are right beneath the A/C and generator. It was loud and could be heard throughout the night. This is something that should be disclosed. I suffer from insomnia and the noise was terrible.
10.0 / 10.0
ok
10.0 / 10.0
ok
10.0 / 10.0
Outstanding luxury property in the heart of old San Juan. Loved everything about it.
10.0 / 10.0
This hotel is beautiful, my room was super clean the bed was comfortable. The staff was very helpful. The roof top at top of the hotel is a nice spot to releas in the afternoon. Excellent location. I loved everything about it.
10.0 / 10.0
Absolutely loved the location
2.0 / 10.0
I recently stayed at the Palacio and had a mixed experience. The property itself is beautiful and well-maintained, but the staff's approach to security was quite off-putting. My 19-year-old daughter, a student in San Juan with her own apartment, joined us because we chose to stay in Viejo San Juan to enjoy each other's company. However, the staff insisted on seeing her ID. Despite explaining that only my husband and I were staying, they continued to question everyone in our party. This level of scrutiny made me feel like a liar and was both excessive and intrusive.
Additionally, this property does not have parking, which was inconvenient. While I understand the need for security, the way it was handled and the lack of parking left a lot to be desired.
2.0 / 10.0
I recently stayed at the Palacio and had a mixed experience. The property itself is beautiful and well-maintained, but the staff's approach to security was quite off-putting. My 19-year-old daughter, a student in San Juan with her own apartment, joined us because we chose to stay in Viejo San Juan to enjoy each other's company. However, the staff insisted on seeing her ID. Despite explaining that only my husband and I were staying, they continued to question everyone in our party. This level of scrutiny made me feel like a liar and was both excessive and intrusive.
Additionally, this property does not have parking, which was inconvenient. While I understand the need for security, the way it was handled and the lack of parking left a lot to be desired.
2.0 / 10.0
BE CAREFULL when visiting this hotel they have hidden fees dant doesnt show eve in expedia after my check out i realize about a charge of 55 extra dollars when i call the hotel they told me that this is a hilton fee that never appear and even in my check in agent told me that everything was paid only need a deposit of 59 for incidentals this is a fraud think twice before go to this hotel
2.0 / 10.0
BE CAREFULL when visiting this hotel they have hidden fees dant doesnt show eve in expedia after my check out i realize about a charge of 55 extra dollars when i call the hotel they told me that this is a hilton fee that never appear and even in my check in agent told me that everything was paid only need a deposit of 59 for incidentals this is a fraud think twice before go to this hotel
8.0 / 10.0
Excelllent
8.0 / 10.0
Excelllent
10.0 / 10.0
Great location, staff, and hotel amenities. The rooftop pool was really nice as well as the gym and restaurant. Only thing we didn’t love was that the rooms were VERY dark even with all the lights on. Not sure if this is because we stayed on the first floor and the windows were blocked because of the street. Overall would recommend and enjoyed our stay.
10.0 / 10.0
Great location, staff, and hotel amenities. The rooftop pool was really nice as well as the gym and restaurant. Only thing we didn’t love was that the rooms were VERY dark even with all the lights on. Not sure if this is because we stayed on the first floor and the windows were blocked because of the street. Overall would recommend and enjoyed our stay.
10.0 / 10.0
Pool and rooftop atmosphere is fantastic!
10.0 / 10.0
Great hotel and location
10.0 / 10.0
Great hotel and location
10.0 / 10.0
Great atmosphere, friendly staff, and convenient to walk the stores and restaurants nearby.
10.0 / 10.0
Great atmosphere, friendly staff, and convenient to walk the stores and restaurants nearby.
5.0 / 10.0
Hotel and staff were amazing. We did not get to utilize the hot tub or pool as we didn't have time but it was beautiful. Loading / unloading is a pain... You have to move some cones and if police are there you have to tell them why you're doing it as the street is closed to vehicles. Valet Parking lot is one block away and self parking is about five blocks. You will not want to carry your stuff through the streets. Other than the load and unload, the hotel and staff were perfect and I would stay here again.
5.0 / 10.0
Hotel and staff were amazing. We did not get to utilize the hot tub or pool as we didn't have time but it was beautiful. Loading / unloading is a pain... You have to move some cones and if police are there you have to tell them why you're doing it as the street is closed to vehicles. Valet Parking lot is one block away and self parking is about five blocks. You will not want to carry your stuff through the streets. Other than the load and unload, the hotel and staff were perfect and I would stay here again.
8.0 / 10.0
Beautiful
8.0 / 10.0
Beautiful
10.0 / 10.0
Rood top food, drinks and service were great. Is Old San Juan Best Hotel!!
10.0 / 10.0
Rood top food, drinks and service were great. Is Old San Juan Best Hotel!!
FAQs
How much does this hotel cost compared to others in San Juan?
The average price for a rental in San Juan is $204 per night. This rental is $165 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Palacio Provincial San Juan, Curio Collection by Hilton. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Palacio Provincial San Juan, Curio Collection by Hilton. Enjoy the water!
Is Palacio Provincial San Juan, Curio Collection by Hilton pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Palacio Provincial San Juan, Curio Collection by Hilton?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and tv.
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