Great

Excellent beach resort, good water sport activities and pleasant rooms. Special mention to The Kitchen restaurant wherein the staff (Mr. Amar, Chef Usman, Ms. Heena and Ms. Nagma) took special care of our dietary requirements. Overall, must visit resort.

Great family hotel. Lots of amenities (pools, kids club, beach, water sports) available. Breakfast buffet was very good with a good selection (live dosa, omelette stations along with a pork station too if you prefer) Hotel itself is quite old and dated - beach chairs looks worn but the hotel is clean and the service of staff make up for it. Had a lovely stay and would definitely come back!

Lovely stay at the Hilton RAK in sea-view room. The room was quiet and clean. My only gripe is the design of the bathroom, and specifically of the toilet area, which is very cramped and uncomfortable. Lovely welcoming staff and overall beautiful facilities. Pool and beach, while busy, were not crowded. Much recommended for a break!

Great Experience !

Experienced noise early morning around 8 due to a team building exercises done at the premises of the hotel next to the pool

The property is huge! Is was very quiet and relaxing. My family of 4 had a great time. We enjoyed the pools. The only thing I would recommend is maybe new TV's. Normally wouldnt care, as we are hardly in the room but this trip we were planning to get room service and just relax in bed. The staff was friendly and the rooms were clean. We'll definitely go back.

The hotel was excellent, in large part due to the effort and attentiveness of its staff - Heena and Negma in the Kitchen in particular. Housekeeping staff were also incredible, making a real effort to decorate the room for my wife's birthday. The amenities at the property were fantastic, with a great private beach, pools, spa and fitness facilities, and the food was varied and of good quality. Would definitely recommend to others and will be staying again!

Whilst everything about the place was very good, the review reflects the fact that it was extremely busy. We opted for a suite with an all inclusive package. The restaurant on our first night was so busy we couldn’t get a table and it was mayhem. We then opted to eat in the Italian which incurred additional costs. The following day we opted for the dine around option which was very reasonable but was quite complicated to work out the menu choices.

Cleanliness was excellent. Kyaw cleaned our Villa every day and we were very pleased. My only issue was with the main shower, the mixer seemed to not work and we didn’t have hot water in it. Hot water was present in the bath and wash basin and with the hot weather, a cool shower wasn’t the worst thing but for some one who may have needed hot water it would not have been ideal. We did raise this with the reception in day 2 but we found no improvement. It’s not clear if someone attempted to fix it and couldn’t or if they forgot. Overall it was a fantastic stay in a beautiful place. The staff were amazing and couldn’t do enough for us. We will be back for sure!

The main issue : the experience did not meet expectations & the 5 star rating on Google is very misleading. I drove an hour from my Dubai hotel to get to this “resort” to check out the RAK area. However, I am not sure that resort is the proper name for this hotel. The surrounding area of the hotel is undeveloped and appears to be in the middle of nowhere (maybe this is the less happening area of RAK?) Within the hotel : the receptionists were generally clueless, the rooms and common areas are dated, my room had a broken light which had to be fixed by maintenance, there is 0 working space (incase you need to work remotely), check-in takes too long, and the taste of food at restaurants is again - not what you would expect at a highly rated hotel. Perhaps RAK has a lower benchmark? Overall, I would have rather paid half the price and stayed in Dubai.

Due to only 2 bars for 7 pools, with one waiter at each the all inclusive package is pointless, no one serving to the pool/garden/loungers. Takes 20+ minutes to get a drink. Buffet is appalling. Garden view rooms are nice.

When I walked into the reception hall my first assaulted was my nose, the incense was wonderful and immediately put me in a good mood. Checking in was again very pleasant and was offered and upgrade for £20 per night to a see view room. I had arrived at 09.30 so couldn't check in to the room straight away, but I did manage to get to my room before the usually check in time of 15.00 which was good. The building and grounds are very spacious and Grand looking and walking through to the Salt Water Pool it looks really nice. There was no crush of sun beds around any of the pools which allows you to have your own space. The beaches were clean and had real sand (as opposed to crushed shells like you have in some Dubai hotels). I was all inclusive and the quality of the food was probably the highest I had been on an all inclusive. There are 4 al a carte restaurants and I went to the Italian one twice. Food and service here was really good and having the fixed menu is only about £8 extra cost as the drinks are included as part of the all inclusive package.The service to get a drink in the buffet restaurant was pretty bad, to the point I could eat my meal, breakfast, lunch or dinner and not be asked if I wanted anything to drink or when I had almost finished. The XO bar seems to be a law unto itself, one of the staff plays pool even when a customer is in the bar or watches videos on mobile with volume turned up. One night a customer brought his own speaker and blasted out music.

Terrible

There was no prayer mat in the room The washroom had a window in the room and with blinds - Family with kids find it very strange as kids might be looking from the blinds if the adult is in the washroom - not good for kids. I had "Hilton Gold membership" and the guy at the reception didn't tell me that breakfast is complimentary for me, resulting in me eating breakfast outside on my first day.

Great location for a short break from Dubai.

The price with breakfast is worth for this place. Good that they provided me late check out service this time. The room is OK even though it is not new. However, it is a bit strange I have to walk through the lobby (to the other side) to the dinning place where it is just next to my room.

A once great 5-star resort still reflects it through its kind staff, but the physical condition of the property is rather sad and in desperate need of refurbishment.

Loved

The overall stay was fabulous. There are 2 things I wish to highlight 1. The toilet seats were squeezed into the wall. It was uncomfortable to use 2. Tap in wash basin was not well aligned. Either while washing you touch the basin or water spills out of basin. The water pipe could be extended a bit for ease while using

I loved everything about this property. Starting with valet the staff were very respectful. Thank you all for the hospitality.

Breakfast is less than basic, lots to chose from however quality is less than lacking and has no relationship to the hotel brand.

Overall decent stay for the price. Dated rooms and facilities. Place was more suited to families then solo/couples.

Amazing hospitality and the resort is superb

Great place , great staff , great holiday

One of the best Beach Resort by all means, the staff were courteous and generous. The food was excellent not just by presentation but giving a taste that one would look for when you go for a staycation. I am sure would love this place as it is pet friendly as well.

Property is very large but limited information of the facilities. Map difficult to understand!!

Everyone was warm and friendly to us and our dog; But the check-out time was very unfriendly. We had to check out at 12 o 'clock on such a hot day, so we drove back to Dubai at the hottest time.

Great resort. Many restaurants, rooms are great and big, service is Hilton standards, so you know it's great. Stayed in the Executive Suite and it was plenty big, with a very spacious balcony with sea views. Was a very relaxing time.

The experience was really fantastic, surprised that they have 8.2/10 rating only as their rating should be Exceptional category, at least 9.0+ My experience was great, right from checking in, room service, room views, dining experience, Breakfast, Poolside, Beach Side, Aqua Aerobics, Piano player, everything was just great. The staff was very decent, polite, and cooperative. I don't see any reason for them not to get 9.0+ Exceptional rating

Very very nice hotel, beautiful private beach and a good room.

Stayed in a beachfront property that was bright and airy, we’d initially been put in a property close to pools with lots of families/kids outside and so we were grateful to be moved down the beach to a quieter spot. Noise from other guests on the beach is really down to luck and some days we were luckier than others but the space itself was wonderful. The staff are fantastic, everywhere we went there were friendly and helpful workers keen to do a great job and make the trip an all round joy. Highlights were the Italian restaurant, the breakfast options in the lobby’s cafe, and above all, the spa treatments and staff. Some of the facilities could have used a refresh, specifically the steam room, but the salt grotto was fantastic. My friend and I got himilayan salt warm stone massages and they were incredible. My therapist, Zuali, created a perfectly relaxing environment and then massaged out all of the stress from my body. It was such a dreamy 90 minutes and incredible value for money, I couldn’t recommend it more highly.