Krystal Urban Cancun & Beach Club
Hotel in Cancun
2 guests · 1 bedroom · 1 bath
Reasons to book
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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About this hotel
Hotel with a nearby private beach, a short walk to Plaza Las Americas
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
TV
Gym or Fitness Center
Map of Cancun
Available Rooms
Standard Room, 1 King Bed (Free Beach Club Access)
Beds not specified • 431 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room, 2 Double Beds (Free Beach Club Access)
Beds not specified • 431 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Krazy Non Refundable (Free Beach Club Access)
Beds not specified • 376 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Altitude Room (Free Beach Club Access)
Beds not specified • 420 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Junior Suite, 1 Bedroom (Free Beach Club Access)
Beds not specified • 1076 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
1.5 / 5.0
It was a bit old property that caters for your sleep on a basic bed, nothing spectacular
2.0 / 5.0
Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.
2.0 / 5.0
Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.
2.0 / 5.0
Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.
2.0 / 5.0
Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.
5.0 / 5.0
Good
2.0 / 5.0
not Worth it!!
1.0 / 5.0
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website.
We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there.
Here are the reasons why we left and needed a refund:
-Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping.
-We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.)
-There was a big stain right above us on the bed that looked really gross. (See photos)
-There were small stains on the bed sheets and the towels also were not clean. (See photos)
-We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo)
-the curtains were see throug
1.0 / 5.0
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website.
We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there.
Here are the reasons why we left and needed a refund:
-Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping.
-We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.)
-There was a big stain right above us on the bed that looked really gross. (See photos)
-There were small stains on the bed sheets and the towels also were not clean. (See photos)
-We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo)
-the curtains were see throug
3.0 / 5.0
Ok
3.0 / 5.0
Ok
4.0 / 5.0
Too long to check in. The room smelled
4.0 / 5.0
Too long to check in. The room smelled
1.0 / 5.0
I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
1.0 / 5.0
I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
5.0 / 5.0
x
5.0 / 5.0
x
5.0 / 5.0
x
5.0 / 5.0
x
5.0 / 5.0
Ok
5.0 / 5.0
Ok
2.0 / 5.0
Bed sheets stink and dirty. I had to asked to be removed and replaced
2.0 / 5.0
Bed sheets stink and dirty. I had to asked to be removed and replaced
4.0 / 5.0
Was ok.
4.0 / 5.0
Was ok.
4.0 / 5.0
When I checked in, the lady at the reception was in a bad mood and received me badly.
4.0 / 5.0
When I checked in, the lady at the reception was in a bad mood and received me badly.
5.0 / 5.0
We stayed over a hurricane. The staff was absolutely amazing!!!!!!!!!!!! Cannot give them enough credit for how amazing they were! Kept us safe and stayed to serve food as well.
3.0 / 5.0
No fridge or microwave in rooms. Simple amenities that every hotel in US offers. AC good, breakfast was the best. Coffee shop downstairs with not many options, when dinner was available, a la carte and many options. Parking was paid extra and a hassle to come and go. Have to scan room key every time to go up elevator. Extra annoying. Bell men/door man were kind and helpful. ( Miguel was great ).
5.0 / 5.0
We stayed over a hurricane. The staff was absolutely amazing!!!!!!!!!!!! Cannot give them enough credit for how amazing they were! Kept us safe and stayed to serve food as well.
3.0 / 5.0
No fridge or microwave in rooms. Simple amenities that every hotel in US offers. AC good, breakfast was the best. Coffee shop downstairs with not many options, when dinner was available, a la carte and many options. Parking was paid extra and a hassle to come and go. Have to scan room key every time to go up elevator. Extra annoying. Bell men/door man were kind and helpful. ( Miguel was great ).
5.0 / 5.0
Excellent services
5.0 / 5.0
Excellent services
5.0 / 5.0
Everything was fine and great location
5.0 / 5.0
Everything was fine and great location
2.0 / 5.0
Nothing is good
2.0 / 5.0
Nothing is good
3.0 / 5.0
There’s no early check in available and the room wasn’t ready by the check in time. There is only one restaurant available in the hotel. The hotel room was okay. A key card is required in the elevator for security and safety reasons which was good. The location is convenient with a mall, restaurants and stores within walking distance but a bit far from the hotel zone and the strip so you’ll need to take the taxi. The cleaning is also not completed in a timely manner. I got back at my hotel after 6pm and the room was still not cleaned. It seems like there isn’t enough staff to clean up.
3.0 / 5.0
There’s no early check in available and the room wasn’t ready by the check in time. There is only one restaurant available in the hotel. The hotel room was okay. A key card is required in the elevator for security and safety reasons which was good. The location is convenient with a mall, restaurants and stores within walking distance but a bit far from the hotel zone and the strip so you’ll need to take the taxi. The cleaning is also not completed in a timely manner. I got back at my hotel after 6pm and the room was still not cleaned. It seems like there isn’t enough staff to clean up.
5.0 / 5.0
Everything was great
FAQs
How much does this hotel cost compared to others in Cancun?
The average price for a rental in Cancun is $119 per night. This rental is $29 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Krystal Urban Cancun & Beach Club. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Krystal Urban Cancun & Beach Club. Enjoy the water!
Is Krystal Urban Cancun & Beach Club pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Krystal Urban Cancun & Beach Club?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and tv.
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