Hotel Indigo Durham, an IHG Hotel
Hotel in Durham
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsAir conditioner, Internet / Wifi, TV and more
About this hotel
Hotel in Durham with a fitness center and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Hotel Indigo Durham, an IHG Hotel offers 83 accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually furnished and decorated. 42-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a fitness center.
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Hotel Indigo Durham, an IHG Hotel offers 83 accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually furnished and decorated. 42-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Internet / Wifi
Laundry
TV
Gym or Fitness Center
Map of Durham
Available Rooms
Premium Room
Beds not specified • 291 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room
Beds not specified • 182 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room, 1 Double Bed
Beds not specified • 182 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Premium Room, 1 Double Bed
Beds not specified • 291 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room, 1 Double Bed, Accessible
Beds not specified • 248 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
5.0 / 10.0
T
5.0 / 10.0
T
5.0 / 10.0
Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.
5.0 / 10.0
Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.
2.0 / 10.0
Looking at the building this was a break of great promise. Unfortunately we were let down on many occasions and will not be staying here again.
First thing to know is parking. Although the hotel has a small car park, they charge £20 a night to park there. The alternative is on street parking - right outside - at a 1/3 of the price. If you download the phone app you can top up remotely.
Check in was OK after we'd found the reception and we attempted to book the restaurant having travelled all day. The restaurant was full that night and the following night by large parties, but we managed to get in on night 3.
The room was quite small and (first bugbear) only one comfy chair, plus the TV faced the bed with no swivel, so you're lying on the bed if you want to watch any TV. Bathroom, well appointed, shower only - -only 2 rooms out of 85 have baths apparently.
Room temperature was another sticking point. The aircon control was locked - no-one ever told us why, so if we were too hot or cold, we had to ring reception to ask them to change it for us - pathetic.
After we'd eaten on the 3rd night, the bill was wrong, I queried this and why we couldn't charge items to the room? Finally we were told that if you book via a 3rd party (Hotels.com), you can't charge to the room. I suggested this was ridiculous whereupon the receptionist snatched the bill out of my hand, took off the service charge (!!) and gave it me back. Fine by me!
Overall, a poor performance, not to be repeated
2.0 / 10.0
Looking at the building this was a break of great promise. Unfortunately we were let down on many occasions and will not be staying here again.
First thing to know is parking. Although the hotel has a small car park, they charge £20 a night to park there. The alternative is on street parking - right outside - at a 1/3 of the price. If you download the phone app you can top up remotely.
Check in was OK after we'd found the reception and we attempted to book the restaurant having travelled all day. The restaurant was full that night and the following night by large parties, but we managed to get in on night 3.
The room was quite small and (first bugbear) only one comfy chair, plus the TV faced the bed with no swivel, so you're lying on the bed if you want to watch any TV. Bathroom, well appointed, shower only - -only 2 rooms out of 85 have baths apparently.
Room temperature was another sticking point. The aircon control was locked - no-one ever told us why, so if we were too hot or cold, we had to ring reception to ask them to change it for us - pathetic.
After we'd eaten on the 3rd night, the bill was wrong, I queried this and why we couldn't charge items to the room? Finally we were told that if you book via a 3rd party (Hotels.com), you can't charge to the room. I suggested this was ridiculous whereupon the receptionist snatched the bill out of my hand, took off the service charge (!!) and gave it me back. Fine by me!
Overall, a poor performance, not to be repeated
5.0 / 10.0
Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel.
Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.
5.0 / 10.0
Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel.
Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.
5.0 / 10.0
Lovely old building, I think it might have been the old town hall. Took a while to navigate our way through the building but the rooms were good, interesting building and breakfast was excellent
5.0 / 10.0
Lovely old building, I think it might have been the old town hall. Took a while to navigate our way through the building but the rooms were good, interesting building and breakfast was excellent
1.0 / 10.0
Got to hotel and told the had overbooked and had no room for me
1.0 / 10.0
Got to hotel and told the had overbooked and had no room for me
3.0 / 10.0
Hotel Indigo was chosen from many hotels within Durham it looked good on the internet etc etc, I am disabled and need Electric Wheelchair to move Around. We asked of the parking facilities and told that the car park at the rear of the hotel £20 for each 24hrs and first come first served and only 1 space for the disabled.
3.0 / 10.0
Hotel Indigo was chosen from many hotels within Durham it looked good on the internet etc etc, I am disabled and need Electric Wheelchair to move Around. We asked of the parking facilities and told that the car park at the rear of the hotel £20 for each 24hrs and first come first served and only 1 space for the disabled.
5.0 / 10.0
This is our favourite hotel in the UK/ We always receive a warm welcome. The staff are extremely friendly and helpful. Lovely comfortable room, tasty breakfast and we like the little cafe next to reception. Only negative on this occasion was the problem with the televisions not working. Management know about the problem and really need to sort this quickly.
5.0 / 10.0
This is our favourite hotel in the UK/ We always receive a warm welcome. The staff are extremely friendly and helpful. Lovely comfortable room, tasty breakfast and we like the little cafe next to reception. Only negative on this occasion was the problem with the televisions not working. Management know about the problem and really need to sort this quickly.
5.0 / 10.0
I've stayed at this hotel multiple times over the past 2 years as my daughter is at the University in Durham. It's always a genuine pleasure to stay here, but I think this most recent visit was best of all. Lovely room, staff always super friendly, excellent breakfast. Thoroughly recommended.
4.0 / 10.0
We have stayed in all other Durham hotels and this was our first time here. Nice, historic property with great rooms and nice touches. Good location in walking distance of everything you want. Gym’ good and bar was good.
4.0 / 10.0
We have stayed in all other Durham hotels and this was our first time here. Nice, historic property with great rooms and nice touches. Good location in walking distance of everything you want. Gym’ good and bar was good.
5.0 / 10.0
Good location
5.0 / 10.0
Good location
5.0 / 10.0
The Indigo is a lovely and characterful hotel where you are always made to feel welcome.
5.0 / 10.0
The Indigo is a lovely and characterful hotel where you are always made to feel welcome.
5.0 / 10.0
Staff were absolutely brilliant great service and polite no matter what the questions were
5.0 / 10.0
Staff were absolutely brilliant great service and polite no matter what the questions were
5.0 / 10.0
Sensational throughout, friendly, and on the ball members of staff. Historical building, with architecture that gave me a sore neck from looking up the whole time I was there.
The room was even better than advertised, feeling like a designer home bedroom, I considered either redecorating my house or moving in... permanently. Breakfast was a joy, with a choice of made to order hot food in addition to your traditional buffet, which made everything seem so functional and prepared.
Again for the staff, so helpful and guest focused they were two steps ahead of anything I could have thought of asking.
The bar is lovely, the drinks were great, the coffee shop was so quaint.
The rooms have smart features, with that luxury feel we get from old-money.
I'll be back.
5.0 / 10.0
Sensational throughout, friendly, and on the ball members of staff. Historical building, with architecture that gave me a sore neck from looking up the whole time I was there.
The room was even better than advertised, feeling like a designer home bedroom, I considered either redecorating my house or moving in... permanently. Breakfast was a joy, with a choice of made to order hot food in addition to your traditional buffet, which made everything seem so functional and prepared.
Again for the staff, so helpful and guest focused they were two steps ahead of anything I could have thought of asking.
The bar is lovely, the drinks were great, the coffee shop was so quaint.
The rooms have smart features, with that luxury feel we get from old-money.
I'll be back.
10.0 / 10.0
Great value for money. Excellent sizes rooms with excellent bed.
4.0 / 10.0
Booked an accessible room ( only coz it was given as an option to have a bigger room when booking). However there were problems..Adjoining doors..could still hear next door ( what they were actually saying). Loud creaks coming from upstairs..told this was from the meeting room in use above.. surely that's poor planning and poor soundproofing . Next option we were given a top room that was so unbearably boiling hot. Not helped by one of the air vents was blocked by a wardrobe under.
Last option.. funny smallish room we accepted. By the evening the room was very dark. Only the lights to the side of the bed were working.
Breakfast next day was over 1/2 hour wait for cooked breakfast ( service got better over the next days).
We told reception of the lighting and when we got back later in the day the light from over the headboard and was fixed to come on along with another added lamp ( much better). A couple of nights in and we only realised there were options for vegetarians for when we asked at the restaurant and were handed the seemingly top secret menu ( so we went there to eat which was nice). app screen details were incorrect. It just felt like there were too many things either badly designed or went unchecked and TBH it felt that though the building has character and staff were really nice they needed to test out the facilities themselves. View to the car park wasn't great and not helped by delivery vans pulling up ☹️.( we felt uncomfortable to mention about more things)
10.0 / 10.0
From the time we walked in everyone was so kind. All staff were nice and helpful. The property is nice and rooms were very nice. I’d definitely return in the future!
5.0 / 10.0
A wonderful stay, so pleased i decided to choose this hotel. I love hotel indigo's a real treat of luxury without the price tag. Such a beautiful historic building.
5.0 / 10.0
A wonderful stay, so pleased i decided to choose this hotel. I love hotel indigo's a real treat of luxury without the price tag. Such a beautiful historic building.
5.0 / 10.0
Fabulous hotel best to Durham city centre. Highly recommended.
5.0 / 10.0
A lovely stay in this beautiful hotel. We were upgraded unexpectedly which was a lovely surprise. Super location for some sightseeing in a wonderful city. Rooms were very comfortable and stay were polite and helpful
5.0 / 10.0
A lovely stay in this beautiful hotel. We were upgraded unexpectedly which was a lovely surprise. Super location for some sightseeing in a wonderful city. Rooms were very comfortable and stay were polite and helpful
4.0 / 10.0
Hotel is really nice, lots of character, so different from many hotel chains that often look the same. Breakfast is excellent; location brilliant; comfortable rooms/beds; excellent shower. The only reason for not giving it 10 out of 10 was the tv in the room kept switching off. You don't watch a lot of tv when you're on a break but when you are watching something, you don't want it switching off every 10 minutes or so. Reported this to reception on checkout.
4.0 / 10.0
Pleasant quick break
10.0 / 10.0
Lovely hotel, excellent staff
5.0 / 10.0
Amazing hotel great food and service. Rooms are gorgeous.
5.0 / 10.0
Amazing hotel great food and service. Rooms are gorgeous.
FAQs
How much does this hotel cost compared to others in Durham?
The average price for a rental in Durham is $135 per night. This rental is $32 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Indigo Durham, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Indigo Durham, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Indigo Durham, an IHG Hotel?
We found 5 amenities for this rental. This includes air conditioner, internet / wifi, laundry, tv, and gym or fitness center.
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