Shangri-La Toronto

8.8

Outstanding(187 Reviews)

Hotel in Toronto

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Centrally located between Toronto's Financial and Entertainment Districts, this luxury hotel offers an indoor pool, hot tub and on-site restaurant. An iPad is featured in all the guest rooms.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Toronto

Nearby attractions

Ripley's Aquarium of Canada

0.5 mi

High Park

3.9 mi

Available Rooms

Executive King Room

1 King • 516 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Two Queen

2 Queen • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Premier King Room

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Premier Two Queen Bed

2 Queen • 538 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 495 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Shangri-La Toronto

$$$$

8.8

Outstanding(187 Reviews)

Hotel in Toronto

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Centrally located between Toronto's Financial and Entertainment Districts, this luxury hotel offers an indoor pool, hot tub and on-site restaurant. An iPad is featured in all the guest rooms.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Toronto

Nearby attractions

Ripley's Aquarium of Canada

0.5 mi

High Park

3.9 mi

Available Rooms

Executive King Room

1 King • 516 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Two Queen

2 Queen • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Premier King Room

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Premier Two Queen Bed

2 Queen • 538 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 495 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

8.8

Outstanding(187 Reviews)

100% verified reviews

9.0

Jul 2024

Beautiful hotel, gracious hospitality

Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.

I did not care for having to be seated by a hostess in the lobby area. There are plentiful couches, large chairs and low table groupings but only a hostess can seat you during most of the day and night even if there’s open seats that don’t have “reserved signs”. The hotel serves a nice tea there in the afternoon and those tables have reserved signs on them. This is not a big deal but after my decades of travel I’ve never seen a hotel that doesn’t allow its guests to sit freely in the main lobby.

10.0

Jul 2023

Exceptional

Exceptional room with terrace. Good location with easy walk to train station. Staff was very attentive.

High price

10.0

Jun 2023

Best in Toronto

4th stay. It was as always a great stay. From the room, the food to the staff. The staff make this hotel the best.

Doesn't apply.

9.0

May 2023

It was a very nice stay with the sauna, pool, spa, and our room was amazing with views.

Room, staff and location

The pushy servers in the lobby at night.

10.0

May 2023

The best choice & a cut above the rest!

From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!

Only regret it not staying for longer at this hotel. We feel we missed out.

10.0

Mar 2023

excellent and wonderful experience that is worth the price

The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.

I wish the hotel website or on other booking websites or the hotel staff at the time of checking in would inform us that the afternoon tea which has excellent reviews, needed 48 hours in advance reservation.

5.0

Mar 2023

Never again at Toronto shangri la

Breakfast was very bad , staff were rude We were asked to wait for a table while the restaurant had 50% occupancy only

The reception staff were rude , I was charged 1.5 x times the room rate , it was deducted not held from my account for the whole 8 days 970$ was deducted till now it hasn't been returned ,

6.0

Jan 2023

Pleasant

Nice room

Felt like the lobby staff/ concierge was looking at me and my friends like weren’t guests at the hotel? They asked us every time if we have a room key?! As south Asian females we Felt somewhat racially profiled. Constantly getting stares at by the lobby staff and we weren’t even bringing any attention to us or talking loud. In short , I don’t think I will be staying here again due to the staff constantly staring at us and being a part of a minority group I didn’t feel comfortable which was kind of disappointing. Other than that- the hotel is beautiful and very luxurious.

2.0

Oct 2022

unpleasant and expensive experience, spoke with staff at the time and submitted reviews to hotel but never received a r

modern, clean, good location

Unable to use a lot of the hotel facilities due to TIFF film festival, a lot of areas were closed off to guests, obstructed from moving around hotel and questioned often by security guards as we weren’t there for the film festival. Struggled to get a table even to get a cocktail to celebrate our wedding anniversary. Very disappointing experience compared to stay at the london branch in the shard.

10.0

Oct 2022

Robert from front desk team. very welcoming

3 night stay commencing Monday 26 September , Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England

n/a

10.0

Oct 2022

Exceptional

Stunning, beautiful, clean rooms, excellent location in the city-center!!!! excellent and friendly service!!!!

2.0

Sep 2022

Very poor

The hotel is a 5 star and is such. Elegant looking and very clean.

The service. Customer service was horrible. Just horrible. They act like you should be lucky staying there and have an attitude like your staying at the Shangri-La and you should be privileged. We had an issue with a sofa bed that wasn't working and they transferred us to another room but it took them over an hour to do it. If was 1030 at night and our kids were sleepy. And the other room was literally next door. So they knew it was available they just took their time to do the switch. They said they were busy but how can you be that busy at 1030 at night. Plus I went down and saw that there were 3 staff on staff on duty and only one was attending to someone. I asked for the manager 3 times and he/ she never came up to talk to me. It's like they thought they'll just let it pass. Have stayed here several times in the past but won't again. There are similar better options that provide excellent customer service and 5 star facilities. Like the Ritz-Carlton as an example. Very very disappointing and unexpected experience for a 5 star hotel.

7.0

Jul 2022

Lovely to have had the opportunity to stay at the hotel for the first time. Not sure I would stay here again as it was

I liked the location and cleanliness of the hotel—friendly staff upon check-in. The housekeeping staff were pleasant and prompt as well.

The room was not dark enough during the night - frosted glass from the bathroom had minimal/natural light that created too much light for our desired likeness.

FAQs

How much does this hotel cost compared to others in Toronto?

The average price for a rental in Toronto is $121 per night. This rental is $1 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Shangri-La Toronto. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Shangri-La Toronto. Enjoy the water!

Is Shangri-La Toronto pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Shangri-La Toronto?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.

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Shangri-La Toronto

Hotel in Toronto

Reasons to book

About this hotel

Amenities

Map of Toronto

Nearby attractions

Available Rooms

Executive King Room

Executive Two Queen

Premier King Room

Premier Two Queen Bed

Deluxe King Room

Shangri-La Toronto

Hotel in Toronto

Reasons to book

About this hotel

Amenities

Map of Toronto

Nearby attractions

Available Rooms

Executive King Room

Executive Two Queen

Premier King Room

Premier Two Queen Bed

Deluxe King Room

Reviews

FAQs

How much does this hotel cost compared to others in Toronto?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Shangri-La Toronto pet friendly?

What amenities are available at Shangri-La Toronto?

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