Embassy Suites by Hilton Phoenix Biltmore
4.0
Good(363 Reviews)Hotel in Phoenix, AZ
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Offering a year-round outdoor pool and fitness centre, Embassy Suites by Hilton Phoenix Biltmore set in Phoenix in the Arizona Region. Guests can enjoy a cooked-to-order breakfast, and a daily manager’s reception.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Phoenix, AZ
Available Rooms
King Suite
1 King • 602 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Suite with Pool View
1 King • 548 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room with Pool View
1 King • 548 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Premium King Suite
1 King • 602 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Premium King Suite
1 King • 602 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.0
Good(363 Reviews)100% verified reviews
4.0
Normally great aside from the construction
I didn’t like that I was told that a manager would get back to me. We’ve stayed there before but did not stay this time. Had an unexpected emergency. I understood that there was a no cancellation policy but still reached out. Property said they’d be in contact and would let me know about a potential future stay credit. Never heard back. Disappointed.
4.0
Rate of room was great and the front desk staff was great as well.
Skin in bedroom had no hot water and it leaked. The carpet was wet all around sink area. I was not aware that the ENTIRE lobby was under construction. One of the reasons why I booked here was the beautiful ponds/trees, ect. I was disappointed that I was not told about this in advance. Had knock on the door for room service, answered the door and staff asked if I was checking out "today". Why would they not know this and why would they interrupt your morning (what if I was still sleeping) when they should know when your guests are due to check out.
4.0
It was beautiful.
They played really LOUD music at the pool until almost 11 pm. The hotel played the music. It was impossible to go to sleep before they turned it off. I called the front desk 3 times asking for it to be turned down or off.
4.0
Everything! The staff went out of their way to accommodate us early and make us feel valued. The whole environment and ambiance were calming, relaxing, and just what we needed. The room, the food, the pool, and the parking were all pluses.
No complaints.
4.0
The Biltmore Area is beautiful and perfect for shopping and fine restaurants. Staff polite and helpful. Nice pool area,
No housekeeping. Happy Hour was very poor. Most drinks you were charged for, Snacks were chips and salsa. Poorly displayed. Many of the amenities are no longer available. Prices still charged as if they were.
4.0
The location for us when we visit Phoenix.
The property is great but rooms are tired & need help! In bathroom, hot water facet in sink couldn’t be turned off! wasting precious water! The sheets
were very worn & didn’t look clean or feel fresh! The same in bathroom! Mold in bathroom on corner floor. The hotel is in such a great location! This hotel should be outstanding as it use to be! we have come to this Embassy Suites Biltmore for years & sad to see the decline!!!!!
4.0
The location was great. It was near to a shopping center with nice restaurants and AMC theaters. We felt safe going for a walk.
The shower faucet was loose, and it needed to be fixed. Staff were very attentive and friendly. The shower has a little bit of mold in the walls. The complimentary happy hour was very simple compared to other Embassy Suutes... chips, salsa, watermelon, wine, budweiser, and budlight (woke beer 😖 )
4.0
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4.0
The hotel was awesome! The staff is great, this is the second time we’ve stayed here and we will definitely stay here again.
4.0
We were there for vacation and booked the hotel for the Happy Hour, breakfast in the mornings and have stayed in other Embassy Suites in the past and had great experiences, at this particular location it was said that Happy Hour was daily from 5-7 PM drinks and snacks, you only had a choice of two beers, and only a few mixed drinks, the first night was ok even though we didn’t drink the flavor of beer they offered, Budweiser. The rest of the week the drinks were the same, there were no more snacks and on Sunday we were told there was no Happy Hour, when we tried to order pool side drinks we were told they don’t serve poolside even though they advertised it on the pool side chairs.
We should have known not to expect much because when we first arrived to the Hotel we were 2 hours early and when asked if we could check in early they charged us $25.00 extra, we travel a lot and have never paid to get in early at any hotel chain, the room was ready so they didn’t do us any favors by having to rush to get our room done. We will not be staying at this hotel chain if this is the way they treat their customers,
4.0
Great location and nice breakfast options.
Dirty carpet in room
4.0
petit déjeuner inclus avec plats chauds à la demande
pas d'internet gratuit (10 $ mini par jour, n'importe quoi vu le prix des chambres) sauf si vous êtes membre Hilton ce qui ne fonctionnait pas dans mon cas.
4.0
Atrium was beautiful and breakfast was great
No A/C’s caused a miserable stay. Desk couldn’t switch us rooms and refused to give us a fan. Entire family was unable to rest as the room was 80+ degrees
4.0
Complimentary breakfast
They charged us for parking without even letting us know there were roaches in our room. One of our faucets didn’t work. The AC didn’t work well and was very noisy. There were some nasty stains on the carpet oh and they tried to charge us $10 a day for Wi-Fi. I’ve never seen that before in a hotel Really poor job by Hilton. 
4.0
The location was great the staff was great.
In the middle of a heatwave, we were told that the hotel was having a problem with the air conditioner. I was told that our room was not affected, when in fact it was. Our room was set on 60 degrees, was feeling 78 degrees. When I asked for a discount on our room, I was told that only my parking would be comped.
4.0
The hotel is beautiful! The kids loved the pond with fish and the opportunity to be able to feed them. The breakfast was amazing and Maria was exceptional!
The ONLY thing was that we asked for housekeeping in advanced and they never showed up.
4.0
Great breakfast, good quality and portion
4.0
Excellent
4.0
Be careful with this property after adding $50 for incidentals and $14 a day on parking. The person who checked us in went ahead and ran my credit card for $100. FRAUD !!!!
No cleaning service ! Terrible Place To Stay
4.0
Such a convenient location for us. We love the hotel’s design and the happy hour/breakfast deals. Service is excellent and the hotel is beautiful!
Design of new bathroom cabinets invites losing items that off the surface. Small problem.
4.0
Very friendly staff. Catered to the guess needs without hesitation. Kudos to everyone...
Nothing
4.0
The breakfas was great, beautiful area and ambiance.
The room cleanliness I did not like, we stayed for 6 nights and didn’t get any housekeeping service we have to call for towels to use for my 6 family that are with us, very poor communication with housekeeping attendants don’t understand what we were saying they told us “no English”
4.0
Everything would have been fine, except for the roaches, unexceptable.
The rooms size, the location, with roaches will not trust the breakfast, will stay somewhere else.
4.0
the whole experience was great
microwave wouldn't plug in to proper receptacle
4.0
nothing
you did false advertising and said I was renting 2 bedrooms… not the case. and very inconvenienced with updates!!!! not comfortable!!!!
4.0
cooks amazing at their jobs!
cold eating areas
4.0
The room was great. The breakfast was awesome!
Nothing
4.0
Breakfast was so bad that we chose to eat outside of the hotel even though the hotel breakfast was complimentary.
4.0
very clean and friendly.
The construction was a bit of an inconvenience, but the friendly service made up for it!
FAQs
How much does this hotel cost compared to others in Phoenix?
The average price for a rental in Phoenix is $250 per night. This rental is $95 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites by Hilton Phoenix Biltmore. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites by Hilton Phoenix Biltmore. Enjoy the water!
Is Embassy Suites by Hilton Phoenix Biltmore pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Embassy Suites by Hilton Phoenix Biltmore?
We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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