Sheraton New Orleans Hotel
Hotel in French Quarter, LA
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Air conditioner and more
About this hotel
This hotel is in New Orleans is across the street from the French Quarter and 4 blocks from the Mississippi River. It offers a gym and a tour desk. There is live jazz music in the Rodrigue Gallery every Friday and Saturday nights from 8 - 11 p.m.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of French Quarter, LA
Available Rooms
Traditional, Guest room, 1 King
1 King • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Traditional, Guest room, 2 Double
2 Double • 344 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Club level, Guest room, 1 King
1 King • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Club level, Guest room, 2 Double
2 Double • 344 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
City View, Guest room, 1 King
1 King • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
5.0 / 10.0
Great location - close to attractions, bars and restaurants.
Excellent location and elevators.
Good and fast elevators.
Another good point.
There is a panel where you type floor and the screen shows which elevator to take.
Helpful Staff
The hotel may be reasonable for staying in a standard room.
But I opted for the "Club Level" and it was disappointing, because I paid a lot more and it's not worth it.
To begin :
I paid a lot more to stay in the "Club Level".
Just to stay on a higher floor, as there is nothing that justifies staying on the "Club level".
-The room is common, like any 3 star hotel, and doesn't even have a fridge.
I was promised by message :"the quietest room in the hotel".
The room was noisy, mainly noise from the elevator that does not end.
No fridge and noisy.
-The access lounge does not have alcoholic beverages, and to drink there is water, tea and coffee.
Food: cheese and hummus, every day the same, and two hot foods that vary, almost always fried.
Limited hours.
- Breakfast: I never imagined that a Sheraton would have such basic breakfast:
Eggs, pieces of fruit, cheap yogurt, cold bread, bacon.
If it was a cheap hotel, breakfast would be good, but for a hotel that should be luxury, no.
As for the hotel without considering "Club Level":
Big room, basic, wifi where they try to push you to become a member or pay, good and big safe.
Room not cozy and dark.
Elevator noise.
Summary: staying in a standard room is a reasonable option, for the price and location, but don't count on a luxury hotel.
If you opt for the "Club", you will pay for something that is not worth it.
The Club's cost-benefit ratio is poor.
From the standard room it seems to be reasonable, but I didn't stay there I would probably give it a higher rating.
But as I was in the "Club Level" lower grade.
10.0 / 10.0
The location the cleanness and the staff was very nice and helpful
The valet is to high and they take to long retrieve your vehicle
9.0 / 10.0
The location is prime in the heart of everything
We stayed on club level and it was loud during certain hours
6.0 / 10.0
Most of the staff was pleasant and helpful. The food was good and the bed was comfortable.
The Bar Manager was extremely rude. She ignored us at the bar talking to the bartender, then proceeded to assist a caucasian male although we had been waiting much longer. When we went to the desk to complain another manager was assisting us. She knew we were telling him what happened. She started to argue with us trying to defend herself then threw up her hand at us and told him, "You take care of that" and walked off. She was extremely rude, disrespectful and unprofessional. There should be no tolerance for rude, disrespectful and unprofessional employees. We did make a complaint with another manager the next day who said she would address the matter. I could tolerate the bathroom door not closing in a room by myself but not the detrimental treatment. People like that should not be working with the public.
6.0 / 10.0
L'emplacement est parfait. A quelques mètres des principaux points d'attraction de cette ville magique. L'insonorisation est elle aussi excellente car malgré la musique omniprésente, les chambres sont silencieuses. La qualité du matelas et la taille du lit (Kingsize) sont idéales pour un parfait sommeil.
1) Il n'y a pas de réfrégirateur dans les chambres malgré une chaleur extérieure de 38 degrés celsius, impossible de garder dans sa chambre des boissons au frais pour se désaltérer. Inacceptable pour un hôtel de cette gamme.
2) Salle de bain et décoration vétuste. Le miroir de ma salle de bain avait ses bords émaillés. La douche n'avait aucune pression à part un filet d'eau, très désagréable pour une douche.
3) Les chambres n'étant pas aérés, les moquettes n'ayant pas été shampooinées depuis des années ... une odeur assez forte de moisi/renfermé surgit quand on rentre dans les chambres. Les femmes de ménage mettent un peu de Febreze mais cela ne tient quelques heures.
4) La piscine est minuscule (bon c'est pas trop grave mais j'étais déçu).
5) Même en retirant la pancarte "ne pas déranger" de ma porte de chambre à 10h30 max, sur 1 semaine les employées de ménage ne sont pas passées (elles étaient très aimables cependant et quand le travail était fait il était très bien fait).
10.0 / 10.0
Professionalism of staff, cleanliness of property, location, food, and comfortable bed.
N/A
7.0 / 10.0
Der Service im Frühstücksbereich war eher schlecht. Ab dem 2.Tag gab es kein Buffet mehr. Die Bestellung dauerte extrem lange, obwohl nur 5 Tische besetzt waren, musste man über eine halbe Stunde auf eine einfache Bestellung warten.
7.0 / 10.0
I liked its location.
The common areas of the property appear outdated, and the service at the restaurant is sluggish and unsatisfactory.
9.0 / 10.0
Großartige Lage: Streetcars in mehrere Richtungen quasi vor der Türe, fußläufig ins French Quarter, Shops und Restaurants in Hülle und Fülle, Zimmer im 47. Stock mit Blick über. Den Missisippi
Der Schrank im Zimmer eigentlich unbrauchbar, nirgends kann man eine Jacke oder Hose aufhängen, geschweige denn ein Kleid. Dauerbelästigung durch die Aufzuggeräusche Tag und Nacht, obwohl das Zimmer nicht neben oder direkt gegenüber den Liften lag.
10.0 / 10.0
Excellent location, cleanliness of Hotel and comfortable beds. Everything the hotel had to offer.
Can not complain!
9.0 / 10.0
The staff was very friendly and polite. They provided all help possible. Location was very good. Definitely a hotel we would like to visit again
There was nothing we did not like
8.0 / 10.0
The bed and room was excellent.
Roux restaurant was mediocre.
4.0 / 10.0
The bar area with the Dj
Checking in was horrible. They told me I could pay with cash once I got there then said I couldn’t once we got there then wouldn’t use my total from booking. There was no trash bags in cans in the rooms
7.0 / 10.0
The bedroom, location, and view
The service during the breakfast, the towels, the old TV, the coffee during the breakfast
7.0 / 10.0
Ubicacion
Aunque el desayuno estaba claramente indicado como incluido en el precio de la reserva, el hotel lo cargo a mi tarjeta indicando que era solo para una persona, lo cual no esta indicado en la reserva, donde si dice claramente que esta incluido en el valor total que es una reserva para tres personas. Al momento del Check out, al hacer el reclamo, la persona indico que se eliminaria el cobro, pero todavia no se ha hecho. Considero esto claramente una falta de respeto a las condiciones de la reserva que hice y por lo tanto responsabilidad del Hotel y Booking. Espero se me devuelva el valor cargado a mi Tarjeta de Credito porque sino lo considerare una estafa por parte del hotel. Espero una respuesta de parte de Booking tambien porque sino no serian confiables las condiciones que se indican en las reservas. DM
8.0 / 10.0
Struttura posizionata in centro a N.O. a due passi da Bourbon street e di fronte alla fermata di tram e bus con cui si può raggiungere la maggior parte dei punti di interesse della città.
Hotel molto grande ed un po’ datato ma le parti comuni sono ben tenute e pulite.
La mia camera (3427 king ) era ampia e non mostrava particolari segni di usura dati dall’età come anche il bagno anch’esso sufficientemente grande e dotato dei comfort del caso.
Durante il mio soggiorno ho sempre fatto colazione presso lo Starbucks collocato nella zona adiacente alla Hall per cui non posso valutare quella fornita dall’hotel. Comunque ritengo positiva la presenza di tale catena che consente di spendere un po’ meno.
Buona la velocità del Wi-Fi sia nelle camere che nella Lobby.
In Agosto ( bassa stagione ) per 5 notti ho speso € 881 che secondo me è il prezzo corretto. Ovviamente in alta stagione, quando caldo ed umidità concedono un po’ di tregua, i prezzi sono ben diversi.
Gentile e disponibile lo staff della reception.
Wi-Fi a pagamento per chi non è cliente Meriott honors.
Le camere ai piani bassi potrebbero risultare rumorose dato che Canal street è piuttosto trafficata e caotica e i serramenti sono quelli di quando la struttura è stata costruita.
9.0 / 10.0
Location
Amenities on site- Starbucks, Fed ex, gidt shop
Helpful staff
Smart elevators
View from my room was awesome
Lobby bar was too cold
10.0 / 10.0
Everything
Nothing
8.0 / 10.0
Very helpful desk, bell, facilities and concierge staff.
Housekeeping response via telephone was poor.
5.0 / 10.0
The facility rooms were decent.
I got there and was double charged , prior to leaving I tried to explain it and the desk clerk would not listen . I got home and constantly called the facility with no response it took me two weeks to receive my money back . I also got there at check in standing in a line when I walked up the clerk said he couldn’t help me although I was the next guess in line but he helped the other man who had just walked up . So when the lady called me I asked her was she helping me or the other guy beside me that didn’t walk through the line she said me . If you have special guest or special guest with skip privallages the line should be labeled . I feel as if I’m spending 920 for two nights they are nomore special than me . Even after all the headache I went through I still have never heard from Sheraton or the manager I would never recommend it to anyone all my problems could’ve been avoided had the staff just listened and the manager actually answered the phone and called me back .
8.0 / 10.0
Location was awesome. Breakfast was good
10.0 / 10.0
Espectacular ubicacion!!!
Hotel muy lindo y habitacion muy comoda con lindas vistas
nada
9.0 / 10.0
The hotel staff was excellent!
Very clean.
6.0 / 10.0
Hotel was located in business district near French quarter and attractions. Big room with nice river view.
Service for dinner was really slow at the bar, the only open at the time so we left and went to a restaurant for dinner. Breakfast offerings also medium level for the price you pay.
1.0 / 10.0
Room was clean but outdated.
My husband expensive colonge was stolen out of his truck during Vallet parking. The manager did nothing to compensate him. Instead a parking ticket was issued for us when it shouldn't have. We got extended check out time and it must Have not been communicated between the desk and the vallet parking which screwed us. The whole vallet parking department failed us. I will take my service somebody else the next time I come to New Orleans. I'll also share my experiences with my professional medical staff,family and friends. That was horrible business.
10.0 / 10.0
The suite and view of the fireworks and river were wonderful.
The food/coffee room on the 42nd floor tended to be very crowded.
10.0 / 10.0
The friendly staff, large room
!
Valet price
8.0 / 10.0
Excellent location. Highly recommend this property as it is in a convenient location. Everything is in a walking distance.
All good except there was no mini refrigerator in the room and the body wash was not sufficient for the days of our stay.
8.0 / 10.0
We loved the decor, location, indoor Starbucks, and the view in the room.
•We first arrived and valet was way too pushy and rushing us.
•We asked for someone to please help us with luggage. Valet asked for someone to come out with a cart. The white guy came out bypassed us and went to the white women in the car behind us. I informed him that valet called him out for us. He snapped to wait our turn. He was working in "order". I corrected him that we were ahead of the ladies and called out for us. The valet person was surprised he did this as well. He then tried to lecture us by repeating...patience.
•We then went inside and the asian person at the desk told us that they were overbooked and tried to give us a handicap room by the elevator. I explained that we prepaid on Booking.com and the rate wasn't based on this. She claimed to "refresh" her system and the room style that I booked...was available.
It all felt very racist. I use that word with caution and not that often...but yea, we felt slighted.
1.0 / 10.0
The area
Booking site says parking is $42 but when you get there it’s actually $58. Housekeeper came in cleaned the room but things were missing afterwards. A show box, clothes and a pair of prescription glasses. Hotel won’t do absolutely nothing about it. Took her word that she didn’t throw anything away. So now I’m left glasses-less, which are expensive.
5.0 / 10.0
Great location
Very dated and room was very worn down.
9.0 / 10.0
The room size was perfect. We loved the view.
Add a microwave to the room.
8.0 / 10.0
Everything was very nice and comfortable - the staff were exceptional from the valets to the bellmen to the front desk lobby staff.
Our phone in our room didn't work, and we had to physically go down to the lobby anytime we needed the bellman, etc. We did tell one of the employees about it on Sarturday but it was not fixed when we left on Sunday morning. The bar tender on Friday night should have had more help- she was frazzled and we had a little wait to get a drink.
10.0 / 10.0
Exceptional clean and the staff could not have been more welcoming.
Perfectly placed as just across the street from the French Quarter
Nothing to dislike
10.0 / 10.0
Everything was SUPER - thank you!!!
Nothing.
8.0 / 10.0
The view was amazing and the location was so convenient!
Valet was horrendous on checkout day. Took almost 2 hours to get my car.
9.0 / 10.0
The style and location. The room had a great view ans comfortable furniture.
There was not option for self-parking, even though it was advertised. The valet parking was more expensive, and we had to wait two hours to retrieve our car on Sunday (thanksgiving weekend). The in-room service was expensive and they send everything in disposable packages.
4.0 / 10.0
Location, paid breakfast
Cleanliness, sound, parking, no microwave or refrigerator
FAQs
How much does this hotel cost compared to others in French Quarter?
The average price for a rental in French Quarter is $248 per night. This rental is $130 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton New Orleans Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton New Orleans Hotel. Enjoy the water!
Is Sheraton New Orleans Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sheraton New Orleans Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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