Nothing

We should not have to pay for parking and there was preset temperatures in the room. The guest should be able to control the temperature. We were not able to control the temperature in the room.

Good location, big comfy clean rooms. The gym is great. The onsite restaurant is excellent

The duvet is synthetic and does not allow the body to breathe. So I was too sweaty with the duvet but too cold with one. Sleep was disrupted.

Generous sized room with very big comfy bed nice quality Egyptian sheets etc. Easy Walking distance to shopping mall Decent mexican round the corner good choice of other restaurants nearby but quite expensive Handy free connection via mini bus to all terminals ( every 15 or so minutes )

Nothing springs to mind as we only used it as a flight stop over so were not really looking for add ons !

Both excellent

N/A

Great location, walking distance to Fashion outlets, good resturant on site, starbucks on site. well appointed rooms. They have afree airport shuttle every 15 minutes which is very convenient

nothing really for a one night stay

Staff were very helpful, nice and supportive.

Room cleanliness. The first room I discovered little black hairs on the bed. I brushed the first few off. Then as I grabbed one of the pillows there were more and more hairs. I'm not normally bothered by it but there were so many! I asked to switch rooms. The staff did so without question and even sent someone up to help me. The second room while far better, I also discovered a large clump of hair on the bed. Thankfully it was only one so I brushed it off, but I was already put off after the first room. I stayed in the second room. The room service was prompt and even though the food looked loveless, it tasted good. Again staff was nice. Bed was comfortable. Shuttle to the airport was also clean, prompt and good. Staff was nice. With that much competition of nice hotels around O'Hare, I will probably look somewhere else next time. Too bad, likely my first and last time at a Loews.

Location to O’Hare was fine

Dirty. Old room. Rude late night check in staff. Uncomfortable bed. Worn carpet. Far too expensive for the horrible condition of the room.

The room was large, clean and the bed was very comfortable.

Nothing