Residence Inn by Marriott West Springfield

4.2 / 5.0

Excellent(99 Ratings)

Hotel in West Springfield, MA

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Boasting barbecue facilities, Residence Inn by Marriott West Springfield is situated in West Springfield in the Massachusetts region, 6.2 km from Eastern States Exposition Center and 6.3 km from The Big E.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Dishwasher

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of West Springfield, MA

Nearby attractions

Elizabeth Park Conservancy

25.2 mi

Old Sturbridge Village

Available Rooms

King Studio

1 King • 398 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

One-Bedroom Queen Suite with Sofa Bed - Non-Smoking

1 Queen • 1 Sofa • 398 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Two-Bedroom Suite

1 Queen • 1 Sofa • 1 King • 678 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Residence Inn by Marriott West Springfield

$$$$

4.2 / 5.0

Excellent(99 Ratings)

Hotel in West Springfield, MA

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Dishwasher

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of West Springfield, MA

Nearby attractions

Elizabeth Park Conservancy

25.2 mi

Old Sturbridge Village

Available Rooms

King Studio

1 King • 398 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

One-Bedroom Queen Suite with Sofa Bed - Non-Smoking

1 Queen • 1 Sofa • 398 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Two-Bedroom Suite

1 Queen • 1 Sofa • 1 King • 678 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.2 / 5.0

Excellent(99 Ratings)

100% verified reviews

3.5 / 5.0

Feb 2024

A little disappointing

The pool and basketball courts were nice

The room configuration was not what I expected and the ‘queen’ bed seemed more like a full. There were stains on the pull out couch bed and linens. So cleanliness was really lacking.

0.5 / 5.0

Nov 2023

Extremely dissatisfied.

Not much

We booked this room to get a good nights sleep before driving 16 hours. The room was freezing. We had to pile up pillows to block the draft from the outside wall. At 6:30 am we were shockingly awoken by loud fire alarms. The kitchen grrrr 😖 So we didn’t get much sleep at all. 😩 We tried to rest unsuccessfully. By the time we gave up on the hopes of sleep, we showered and packed up, and then we were too late for the free breakfast included with the ridiculous price we paid to stay in West Springfield. They even charged us to park our car. I lived in that City for three years previously and there’s nothing special about it. There is a huge parking lot which was 3/4 empty and probably never full. So disappointed as it was a “Marriott”. We had a terrible time staying awake for our very long drive. I ended up getting very sick. 🥹 We would like a refund or a free night voucher. The only reason I haven’t written sooner is because I have been sick in bed since we got back. Sincerely, Susan Woodward 413-478-9247 [email protected]

0.5 / 5.0

Aug 2023

Bad

The room reeked of smoke and was t clean - when I complained the manager came and said she couldn’t smell anything - but offered odor eliminators??? Horrible customer service bc one of us has asthma and coughed all night!!!

4.0 / 5.0

Jun 2023

Very good

Location. Large rooms.

Sofa bed needs updating.

4.5 / 5.0

Jan 2023

I enjoyed myself!!

the property had everything I needed

my toilet was broken and the tub stopper was also broken

4.5 / 5.0

Jan 2023

Superb

Staff was great 👍 Loved the fire pit on the patio and the fireplace in our room. Everything was very clean.

Breakfast was good, nice variety of choices. The only downside was the spoiled milk. I had to throw away my cereal and my daughter had to throw away her cofffee.

1.5 / 5.0

Sep 2022

Poor

Room was average

Elevator down for 1/2 of stay, pool under maintenance and still not open when we left, breakfast was mediocre at best. Eggs and sausage weren't even warm, very limited choices. Decor very plain. Outside grounds in serious need of attention, very overgrown and unkept. We are loyal Residents Inn patrons and always choose to stay at Residents Inn when we travel. We have been staying at the Residents Inn in Watertown every March since 2017, as we plan an extended weekend getaway every year. We have stayed at West Springfield, Chicopee, Branchburg, NJ and Watertown. And this stay in West Springfield was definitely not up to the standards of the other locations. When we book again next year we will be looking into other hotels in the area for our stay.

5.0 / 5.0

Apr 2022

Exceptional

Very clean, nice staff .

4.5 / 5.0

Apr 2022

overall very nice stay

I stayed in the king studio which was big and bed very comfortable. Full size kitchen and full size stove/oven and fridge.

Workout room had machines that needed work and the cleaning products at the gym were dried out.

5.0 / 5.0

Mar 2022

LOVED IT, I wish I had more time to explore the gym, pool, breakfast

It was clean, quiet, A LOT OF OUTLETS! Kitchen was prepped well. love the cute mini salt+mini pepper + mini dishsoap. LOTS of towels. Room SMELLED clean. I didn't feel disgusted walking barefoot. Bathtub was clean and inviting to take a soaking bath)) Once I put the sign out not to disturb, housemaids didn't even knock or bother to "check in", which I was looking forward to (in some other hotels they still know even if you put the sign out). LOTS of pillows of different comfort level, soft, tightly packed, large, small AND ALL SMELLED CLEAN but not of chemicals, just clean.

A spider, stains on bed headboard from cleaning solution that wasn't wiped thoroughly, tv wasn't working (it turned on and off, but no channels), no clear instructions how to make it work.

5.0 / 5.0

Feb 2022

Exceptional

clean. near our desired location

5.0 / 5.0

Jan 2022

clean. large room

clean

5.0 / 5.0

Jan 2022

overall great stay as always

comfortable and relaxing

shower wasn’t clean it had mold everywhere and hair

4.0 / 5.0

Jan 2022

VERY GOOD OVER ALL

DID NOT EAT BREAKFAST

THE BATHROOM SHOWER WAS CLOGGED WITH A TON OF HAIR IT WAS ALMOST OVERFLOWING. YOU NEED TO TALK TO YOUR HOUSEKEEPING STAFF THERE MISSING IMPORTANT THINGS THANLS MARK LILLIE. MY GIRLFRIEND CLEANED IT FOR YOU

0.5 / 5.0

Jan 2022

didn’t go as planned wasn’t happy about the service

it was a nice property

they didn’t have the suite I booked cleaned when I got there and they didn’t have anyone to get it clean so I had to stay in different room which wasn’t the one I wanted but had no choice I also wasn’t able to get breakfast went down at 10am and they told me that’s the time they stop serving breakfast

FAQs

How much does this hotel cost compared to others in West Springfield?

The average price for a rental in West Springfield is $116 per night. This rental is $29 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Residence Inn by Marriott West Springfield. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Residence Inn by Marriott West Springfield. Enjoy the water!

Is Residence Inn by Marriott West Springfield pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Residence Inn by Marriott West Springfield?

We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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$$$$

Residence Inn by Marriott West Springfield

Hotel in West Springfield, MA

Reasons to book

About this hotel

Amenities

Map of West Springfield, MA

Nearby attractions

Available Rooms

King Studio

One-Bedroom Queen Suite with Sofa Bed - Non-Smoking

Two-Bedroom Suite

Residence Inn by Marriott West Springfield

Hotel in West Springfield, MA

Reasons to book

About this hotel

Amenities

Map of West Springfield, MA

Nearby attractions

Available Rooms

King Studio

One-Bedroom Queen Suite with Sofa Bed - Non-Smoking

Two-Bedroom Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in West Springfield?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Residence Inn by Marriott West Springfield pet friendly?

What amenities are available at Residence Inn by Marriott West Springfield?

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