All perfect

The location was good.

I did NOT like the fact that there were dogs in the hotel, and my family couldn’t sleep or enjoy our time because the hotel allowed guest to have pets. These darn dogs were barking all the darn day/night. If dogs are allowed then everyone who’s checked in with a dog should be in a separate location of the property, and those guests can enjoy their dogs together. Other guests should not have to be disturbed!!!!

Desayuno bueno

No limpiaron el cuarto

The location was convenient

I thought the room was somewhat dirty. I was very disappointed that the pool was closed.

Rich at the front desk has exceptional customer service!! He should oversee the training.

The beds were comfy.

The atmosphere of the people. There were things broken in our room. The room also smelt of cigarettes.

Staff was pleasant

When we first arrived AC bearing was broken (really noisy); they gave us a new room…which had several other problems. Breakfast was fine but in a restaurant I would have been very disappointed. Corners were scummy hair visible-stuck in scum in corners, fan in washroom didn’t work, caulking in new shower was coming off, balcony door handle was broken (busted apart with only part attached-metal handle broken)-made it difficult to even open-as if there was far too much pressure on door from upper floor weight. Furniture was broken, desk furniture surfaces were bubbling and pieces were broken off, desk wasn’t level, microwave shelf covered electrical outlet right in the middle-making it unusable Curtains were falling off rod (broken), outlet in washroom didn’t work We had to hold whatever we plugged in as contact was loose. Outlet wouldn’t work otherwise. Seemed people were living on first floor and it smelled bad/noisy and felt like I was in an apartment not a hotel. Unfortunately we were left feeling disappointed during our stay in this area; when we’re back next year we will automatically stay somewhere else. If the rate was offered to be rectified to match these issues I might be open to try again; but nothing was offered and debating rate would have disappointed us even more. Hotels don’t have to be pretty, but things shouldn’t be broken and they should be very clean; because they’re being used by so many people. Surfaces looked as if nothing had been thoroughly cleaned-dirt in crevices/hair/soap scum, ect.

close to family i was visiting. clean room.

the first room we had on the fifth floor room 509 the ceiling was leaking. it was a rainy day. we realized at 6am when we heard it dripping got up and it had been dripping all over my babies things and where she was sleeping thank goodness she slept in the bed with us and didn’t get wet! when my husband told the gentleman working he just said he could switch our room. we moved to the fourth floor that seemed fine.