SureStay Plus Hotel by Best Western Plano
Hotel in Plano, TX
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
About this hotel
This all-suite hotel features an outdoor pool, hot tub and fitness centre. Located 1 km from Dart Light Rail, SureStay Plus Hotel by Best Western Plano offers a microwave and a fridge in each room.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Plano, TX
Available Rooms
Queen Room with Two Queen Beds with Sofa Bed
1 Sofa • 301 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
King Room with Sofabed - Non-Smoking
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room with Sofa Bed and Bath Tub - Disability Access/Non-Smoking
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room with Roll-In Shower - Disability Access
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Suite with Sofa Bed - Non-Smoking
1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
7.0 / 10.0
The staff and the breakfast.
There are areas in need of improvement to make it a top notch hotel.
5.0 / 10.0
Location was good. Breakfast was ok. Clean sheats. Good a/c. Quiet
Room smelled like feet. Drain plug in the sink and bath were broken. Rust in the bottom of the tub. Shower drain was slow. Window shades were tattered. None of the apps on the tv worked. Only local channels. Hard bed. No pillow case for extra pillow for the pullout.
10.0 / 10.0
THE BREAKFAST WAS GREAT. THE ROOM WAS CLEAN AND SPACIOUS. THE BED AND COMFORTER EXCEEDED MY EXPECTATIONS. THE STAFF WAS VERY FRIENDLY AND ACCOMMODATING. THE PRICE WAS VERY AFFORDABLE.
NOT APPLICABLE
8.0 / 10.0
Buena ubicación y precio
Las llaves se desactivan cada día y hay que volverlas a activar en recepción. No es mayor problema, pero al principio no lo supimos hasta que ya estábamos intentando abrir nuestro cuarto y no nos fue posible, así que tuvimos que bajar a preguntar.
10.0 / 10.0
Really enjoyed my stay here. The front desk staff was wonderful and welcoming. Breakfast had several options to choose from, and the rooms were clean.
10.0 / 10.0
Very clean facility.
Nothing. Nice staff. clean facility, and affordable. I cannot say enough how clean the rooms are.
10.0 / 10.0
The breakfast was perfect. Very delicious. very clean. I don’t recall the lady’s name but she was very personable.
9.0 / 10.0
Breakfast was very good. The lady working the breakfast was very friendly and helpful.
7.0 / 10.0
Room size.
Room never was cleaned.
10.0 / 10.0
We’ve stayed here several times & it’s been consistently clean & comfortable. Also like that each room has microwaves & small refrigerators.
Rooms need a little updating but it doesn’t detract from the comfort & cleanliness that we look for first & foremost.
8.0 / 10.0
Breakfast was good
The towels
3.0 / 10.0
I booked a king bed room but they gave queen bed room. asked if they could change me to a king bed room but they said there was no king bed room available. what the hell! I paid and reserved a king bed room on that day. it is your job to save me one.
10.0 / 10.0
friendly staff. clean rooms and comfortable beds
nothing it was great
2.0 / 10.0
The facility was clean
jackie and letesha, 2 very hostile black women. Jackie messed up my payment, I payed a week and she didn’t authorize it the same day and when I went to extend for another week I ended up payment for 2 weeks at the same time. I have never experience that with a hotel. Letesha was very rude got in my face in the lobby and was very rude in front of other customers. Then my stay was very uncomfortable, giving me dirty looks and all.
5.0 / 10.0
the price
WiFi and the hallway smells like Weed the entire time I was there
8.0 / 10.0
It was clean and comfortable atmosphere. Quiet and centrally located to all the things we had planned.
The breakfast was ok, very limited options. But very clean and well maintained. Also they charged a deposit that was not explained at time of Booking. And not sure on when that deposit will be refunded!
2.0 / 10.0
Location was good because it was in the heart of Plano off of 75 and right by a lot eateries and easy access to highways. Bed was comfy
Lack of safety, customer service from male front desk, lack of room service and addressing issues. Clogged tub that was rusted out as well the AC unit would not run on auto. Constantly stayed on.
No safety at all. Random people hanging around the building loitering and trying to run scams. The male front desk even gave out my room number to one guy and called the room to confirm if me or my sister knew him. He hung up on me when I was trying to tell him that there were people hanging around the facility and didn't feel safe to get to my room. Did not report the clog in the shower drain nor did he do the room service that I asked for as I stayed there for four nights and 5 days. The elevator also shut down 3 times and had to be reset.
8.0 / 10.0
Location was nice and easy to get restaurants and shopping places.
The bed was hard and the sheets were dirty an had to ask for new sheets. The first night the lady was rude about asking for new sheets.
7.0 / 10.0
Location in Plano, not too rowdy.
The carpets of the floors (both in elevator and room) look pretty dirty and smell. The breakfast seems like fast foods.
4.0 / 10.0
There was some bad smell in the hallway. Some staff (or customers, I was not sure) watched TV without closing their doors. So I heard the TV noise in my room.
10.0 / 10.0
very comfortable room and bed!
n/a
6.0 / 10.0
It was cheap and quiet
There were not any Available plugs that we could use to charge our phones. We had to unplug a lamp and the alarm clock just so we could charge our phones.
FAQs
How much does this hotel cost compared to others in Plano?
The average price for a rental in Plano is $160 per night. This rental is $101 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Plano. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Plano. Enjoy the water!
Is SureStay Plus Hotel by Best Western Plano pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at SureStay Plus Hotel by Best Western Plano?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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