The location was great as well as the game room. Not many hotels have game rooms and my 61 year old husband loved it as much as the big kids. The hotel room & common areas was also very clean & fresh but without the over powering smell of cleaners which I appreciated.

Lobby coffee was not good quality & was often just Luke warm. Breakfast definitely needs gluten free options such as muffins, bagels, donuts etc.

This is our second time staying and have always been satisfied. Will always use when visiting Grand Rapids.

Everything was good

We liked everything about our stay. The front desk staff were so nice. They upgraded our room for my boyfriends birthday. It was way nicer than I expected. The breakfast was above and beyond any free breakfast I have ever seen. We will definately stay again!

There was not 1 thing that we did not like.

The property was nice and big. The eating area was spacious and the breakfast was good.

The beds were not that comfortable.

Buen hotel .limpio .cerca de todo.buen desayuno,puedes coger cafe y cookis gratis cuando quieras.cuando bajas a la piscina al salir del ascensor hay unas vitrinas con trages militares antiguos ( es curioso de ver) la piscina excelente climatizada el jacuzzi tiene mucha potencia (el agua esta muy caliente) buen gimnasio .hay unas maquinas recreativas y lavadora y secadora .2$ lavadora 2$ secadora jabon aparte 1$

La recepcionista de la noche creo recordar que se llamaba shairi o similar .no hablo ingles .en todos los hoteles y estados que estuve siempre me ayudaron en todo al no saber ingles .necesitaba saber una cosa .le puse el traductor para entendernos y con los braços cruzados me hacia que no entendia .no se esforço en ningun momento en atenderme . Estuve 3 dias alojado

We comfortably had 3 in our room and a pop up crib from our daughter and everyone was comfortable and slept well.

Clean facility, easy check-in/check-out, great breakfast options included

Everything was fine

Good location, very clean room and pool area.

Everything at least met expectations, nothing was a disappointment

The staff was excellent! They were trying to accommodate guests as much as possible when the power was out.

Not applicable

Good size rooms. Wi-Fi was fast.

Basic breakfast.

Bacon!!!!

Room met expectations Breakfast better than expected

Beds are unusually high and have peculiar support feel

Was priced right. Friendly staff.

Kinda knit-picking, but small maintenince items jump out at me (because I worked a couple years in the industry.) Stuff like loose fastners/hangers and marks on the walls the could be easily fixed but do not always get reported by housekeeping and few hotels have management staff do walk through inspections anymore.

The welcoming was exceptional. The hotel is beautiful and super clean. My kids loved the pool extended hours and i loved the hot tub. The breakfast was really good and offered a nice variety. I also noticed the rooms are well sound proofed as we didnt hear any neighbors and it was packed.

The breakfast, the room, the check in staff

The pillows were a little soft for my personal liking. Everything else was great!

Close to the Fredrick Meijer Sculpture Garden. Fruit for breakfast was fresh and ripe. Clean, modern

No black tea such as Lipton or English Breakfast, just Earl Gray. Also no plain old scrambled eggs with the other plentiful breakfast offerings.

Coin laundry, arcade, indoor pool were the surprises.

Great location, clean hotel, excellent breakfast

Night staff gentleman was fantastic and assisted in getting us another night in the same room.

Parking was limited night one.

By far the best Country Inn we've ever stayed in. Modern, clean. Spacious rooms and comfortable beds. Breakfast above par for free hotel buffet breakfasts. Convenient to Meijer Gardens and a short drive to downtown.

Food was good. Rooms were clean and nice. Staff seemed friendly but the guy at the desk didn’t seem that interested in attempting to rectify the laps in the change of the date of our reservation.

I had to change the date for my original reservation due to being sick. I requested through booking that my reservation date be bumped back by two weeks. I also independently requested the date change directly through the hotel. I was told that that would be ok but that the reservation would be $50 more than the original reservation. I said that would be ok but when I showed up Country Inn and Suites had no record of the requested reservation change. It was already almost mid night so I just paid for a new room and went to bed. I requested a refund for the initial reservation but It’s been a week an I have yet to receive any word from them.