Mercure Almaty City Center

Spa and wellness centre/facilities, On site

9.0 / 10.0

Excellent(413 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Mercure Almaty City Center features air-conditioned rooms in Almaty. The property is close to several well-known attractions, 1.2 km from Almaty Central Mosque, a 15-minute walk from Ascension Cathedral and 1.3 km from Gvardeytsev-Panfilovtsev Park.

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

1.7 mi

Available Rooms

Superior Double Room

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior King Suite with Sofa

1 King • 645 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Standard Twin Room

2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room with Two Double Beds

2 Double • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Mercure Almaty City Center

$$$$

9.0 / 10.0

Excellent(413 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Amenities

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

1.7 mi

Available Rooms

Superior Double Room

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior King Suite with Sofa

1 King • 645 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Standard Twin Room

2 Single • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Double Room with Two Double Beds

2 Double • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

9.0 / 10.0

Excellent(413 Ratings)

100% verified reviews

6.0 / 10.0

Jul 2024

If 2-3 days is ok

The have very good breakfast and the location is good

A/c wasn’t working in the room, checked in 2 persons but in the room towel and bath facilities were only for one person

10.0 / 10.0

Apr 2024

Достаточно новый отель. В номерах чисто и уютно.

Отличное месторасположение

Все понравилось

9.0 / 10.0

Jul 2023

Comfortable first stay in Almaty

I stayed in this hotel for about a week and would consider it for my next trip to Almaty. My room was well equipped and featured a big bathroom. It was very clean and more or less soundproof with a nice view onto the city. Since my stay happened to be during my birthday, hotel management decided to surprise me with a cake and a kind note in my room, this was very much appreciated. Thank you again for that! Overall the attitude of the staff was very good, professional and welcoming.

I got the chance to try out the hotel's gym. Regarding the size of the room I would say some additional gym equipment/machines could be placed in there.The breakfast was good, although it was missing some simple fruits like: bananas, kiwis etc.

9.0 / 10.0

Jul 2023

Superb

Everything was perfect , approx 3 minutes walk to the main shopping street. Very friendly staff, and clean hotel. Reasonable prices for in-room dining and the coffee bar on ground floor. The only reason I gave an overall score 9 (not 10) is the lack of swimming pool

No swimming pool

10.0 / 10.0

Jul 2023

Best Hotel in Almaty

Everything from my check in to my check out

Nothing. It was perfect!

10.0 / 10.0

May 2023

Exceptional

the staff was very helpful , the hotel is excellent

nothing , all perfect

6.0 / 10.0

May 2023

For the price you can get a better place to stay

Good hotel, good location, front desk staff is great, jacuzzi on top floor is nice. But the hotel has a big room for improvement in terms of amenities provided.

Only 1 towel, 1 pair of slippers, 1 bath robe & no toiletries in the room. The charges of this hotel are that of a 5 star, but no amenities of that standard. On asking multiple times also, they would not provide more than 1 towel. We had 3 rooms with 2 persons each, so the least they have to provide is enough towels & atleast 2 pairs of bathroom slippers & bath robes. The top floor spa staff is pretty rude, i picked up a towel to use the jacuzzi & the lady came running & said please dont take the towel ! I mean seriously ?? Maybe the spa is managed by a third party & needs training. The front desk staff is pretty good though !

8.0 / 10.0

May 2023

Very good

Room was spacious and clean. The beds were very comfortable. The hotel lobby was nicely decorated and the front desk staff were friendly and helpful.

Staff at the spa reception desk were rude. Shower head in our room needed to be cleaned or replaced as the holes were clogged with mineral build-up and the water didn't spray well.

8.0 / 10.0

Apr 2023

Great hotel with helpful staf and really god facilities. Also good location

Great location and facilities! God bar spa restaurant!

10.0 / 10.0

Mar 2023

Exceptional

Everything is perfect, especially the staff, who are very helpful NourSultan thnk u so much 🌷

9.0 / 10.0

Feb 2023

Superb

People in the hotel is really nice and always helpful. Room was big enough for a nice rest

I was located on the last floor where the spa was. So it was a small noise in the room. It was not annoying, but it was possible to heard it.

9.0 / 10.0

Feb 2023

Superb

SPA is great (missing a pool though). Staff is great, very professional. Food isn't fantastic, but it's very good for a hotel.

10.0 / 10.0

Feb 2023

Exceptional

SPA, breakfast, personal was exceptional, room

no comments

10.0 / 10.0

Oct 2022

Great stay, great service

From check-in to breakfast, from the design of the hotel to location - everything was perfect, thank you!

9.0 / 10.0

Oct 2022

Superb

Quite new and stylish, very clean, nice location — best choice for money for couple of nights

10.0 / 10.0

Oct 2022

highly recommend

I visit Almaty often and this is my favorite of several hotels. It is highly recommended

not yet

10.0 / 10.0

Oct 2022

Overall it was great.

Unfortunately I didn`t have breakfast since I had to leave earlier.

There was no filtered water to boil a tea. would be grate to have iron in the room.

10.0 / 10.0

Oct 2022

10/10

Everything was perfect. Highly recommend.

8.0 / 10.0

Sep 2022

very good stay with unpleasent customer service

the room deserve the price

they dont have Shattaf no conserge to carry our luggage when we arrived we ordered apeperoni pizza from the hotel menu and they sent a bellpeper pizza, inssesting that this is peperoni pizza !!!!they took the pizza and did not refund.

9.0 / 10.0

Aug 2022

Superb

Amazing breakfast, amazing location, amazing spa

Couldn't use the heated towel rails

10.0 / 10.0

Aug 2022

Learning opportunity.

Nice location right at the center of the city. So clear and luxury. Friendly staff

8.0 / 10.0

Jul 2022

Very good

close the Centre and you can find restaurants and shops near by the hotel no need for car

9.0 / 10.0

Jun 2022

wonderful!

breakfast and site seeings from the window

there is now mini-bar, but it's ok

FAQs

How much does this hotel cost compared to others in Almaty?

The average price for a rental in Almaty is $39 per night. This rental is $7 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Mercure Almaty City Center. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Mercure Almaty City Center pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Mercure Almaty City Center?

We found 10 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, parking, and laundry.

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Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Superior Double Room

Standard Double Room

Superior King Suite with Sofa

Standard Twin Room

Standard Double Room with Two Double Beds

Mercure Almaty City Center

Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Superior Double Room

Standard Double Room

Superior King Suite with Sofa

Standard Twin Room

Standard Double Room with Two Double Beds

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Almaty?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure Almaty City Center pet friendly?

What amenities are available at Mercure Almaty City Center?

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