Pools, apartment and cleanliness

not one complaint

location

Rooms booked not as described, all rooms on our booking stated come with balcony and something we all consider very standard “Bed” - one of our rooms given had a fold up single bed that wasn’t made up and a sofa that kind of turned into a sofa bed but it was awful , this room also had a window looking at a tree, the AC was a floor standing unit that went via a vent through the window meaning the window didn’t shut correctly allowing the bugs a free entrance staff very unhelpful regarding changing this room, communication only via what’s app as the only staff member present couldn’t speak a word of English , the communicator via what’s app - unhelpful , adamant no other rooms was available despite them showing as available on booking.com. the pool wrist band situation awful , mine never worked which resulted in security telling me to go to reception , go to main reception they can’t help as have to go to the other reception where they only work 10am-2pm so make sure you plan ahead to have any issues between this times - obviously the other rooms we had were as described only issues with them rooms was security, no Safe , balcony doors that don’t lock and despite having wind down shutters they also don’t lock All in all if the awful room had been sorted it would of made the trip better , but after paying €1400 for our rooms plus another €400 room deposit (which we eventually got back ) we expected better service regarding the complaint on the awful room

I have been to benal beach before and that's why I choice to go back customer service excellent they can not do enough for you.

No comment

Good location. Friendly staff. Nice food and drinks. water slides. Nice view from balcony.

Noisy person above our apartment at night. Son cut his foot in the pool.

The view from our room

very strict pool rules and the door rubs the floor.

Everything about the complex was brilliant. The security, the fantastic pools, location. Definitely recommend it. Andrès very polite and helpful. Our apartment had pool view. Highly recommend Block 3 room 715 it was newly refurbished and had everything we needed

Nothing

Pool and bar facilities ,staff were very friendly and co operative .Location was excellent .

Had to pay an extra €100 when booking in ,not sure what this was for .Is this refundable at end of stay subject to apartment being left in a satisfactory condition .Receptionist could not satisfactorily answer the question due to language difficulties .If it is an extra service charge I would not be happy at all and would not use either the facility or the web site again .If the €100 is refunded as we left the apartment as we found it ,then that is fine .Not sure whether this arrangement was included in the on line booking .

Perfect location, modern appartment with all facilities, even a washing machine. Great pool. Airco. Smart tv with netflix

The fold out couch bed gets uncomfortable after a few days. For 5 people it is small, but we went out all day anyway.

Complex had everything you needed on site & close to beach

Having to pay for sunbeds at the pool..never ever has that happened before😒

Great pool for kids.

The location was fantastic.

old, dirty, needs a refurbishment, WiFi didn’t work, fridge was broken, staff on main reception were very rude & unhelpful. No cleaning in room was done in the whole time we we there. I wouldn’t recommend this place to stay to my worst enemy!