We are two families (5 kids) that love to head to Rotorua each year. Upon arrival we find that the hot spa is not working and unlikely to be able to be fixed during our stay. Being one of the reasons for booking this property we were pretty disappointed. Susan and her team were brilliant. We moved to a new property the next day. (Which I would love to review and we will try to head there each year from now on). I can't thank the team enough for such great communication and helping us continue our Rotorua holiday tradition with 5 very happy and occupied children - even though they have returned a little like prunes from all their hot tubbing ;0.

Property was excellent, plenty of space for family, good location, clean and tidy, warm and dry. Everything as specified. Would definitely use again.

Good communication

Communications were fantastic, the house was ultra-warm thanks to the geo-thermal heating. Incredibly comfortable beds/pillows in each room and fantastic linen. The hot pool was used a lot by our team. One of our team members is a lighter sleeper so the noise from road traffic and the geo-thermal system kept her awake but everyone else slept well. 6 mins from Rotorua City Centre. We really enjoyed our stay - many thanks!

A bit disappointed that we weren't told about the plunge pool being broken, cold water only. Also radiator heaters weren't going, no hot airing room to dry clothes, had to use oil heaters. Also a broken dog door on one of the bunk rooms. Beds are very comfy, cool set up. Handy area. Kitchen was well stocked with dishes etc. Clean and tidy.

Our stay was great, nice place with plenty of room for us all, the pool was an added bonus! Unfortunately the internet wasn’t working during our stay but it was a fault with the network so nothing the owners could do about it

We had a great time staying here with our 2 grown up children and their partners and our 2 younger children. Plenty of room for everyone and even enjoyed friends visiting and staying for dinner. This would also be brilliant for 2 families. Would be good to maybe have a large outdoor table setting to entertain in Summer outside and if there was a pool table or table tennis table in garage it would have been even better. The plunge pool was a lot smaller than we had thought it would be from the pictures but still was lovely.

Nice place, handy for great activities in Rotorua, plenty of room and parking. Would definitely stay again!

Plenty of room for 4 couples. Would stay there again.

It was really good. Some things could have made it better such as toilet paper in each bathroom & rubbish liners (not things you always pack). However overall it's a nice house. The thermal heating and drying room are AMAZING in wet weather. The pool is lovely but is smaller than it appears. Beds are comfortable, lounge was fantastic for a large group. It's very handy to everything, easy to access and gives you break out space when you need it.

The property is huge; room for all and allowing personal space. Well appointed with ample off-street parking. Quiet neighbourhood, although the Moreporks had a lot to say during the evening, which we enjoyed immensely. We loved our time at this property

We stayed with another family and enjoyed this house. It has plenty of room and is well stocked with kitchen stuff. It is thermally heated and would be delightfully in winter. It's a great base for activities and in a quiet area.

Our experience was great overall, however, the hot water run out, recycled bins not emptied and no cleaning tools for the thermal pool, would most differently rent again!! Managers managing the house were easy to contact and the beds are awesome All of them!

This house was lovely and spacious and suited us perfectly. Location, cleanliness, neighbourhood were great. Not a biggie but the hot water was intermittent so it was like a lucky dip if you got a hot shower. But overall great stay. It wouldnt stop me staying again.

Really easy to find, the facilities were great and very clean and tidy. It is also a very warm house which is a great bonus in winter. Highly recommended!

Very tidy house with ample room to spread out. Wished we had stayed longer!

Very tidy, heaps of space. A great stay.

Great place and well run by the owners