This is the email sent to the rental company on day 2 of our 4-day stay. We never received a response. We did not include in this note the fact that this house is less than 50 feet away from the intersection of 30A and Hwy 98. This is a very noisy location ... Good Afternoon: I am writing to formally express my concerns about the condition of the home we are leasing through Real Joy Vacations. I have attached to this email evidence of repairs needed at the home. Please note the damaged paneling in the den as you enter the main living area, the television in the den that does not work, and a shower in one of the bedrooms on the 2nd floor that does not work. We texted as requested and a representative of Real Joy came about an hour ago. She could not get the television to work and she saw the problem with the shower which should have also been easily detected by anyone cleaning the home prior to our rental. While it would have been nice for my guest to be able to use the shower in her bathroom, we opted to not continue the disruption of having a repair person in the home during our stay and we hope that you will be more considerate of the next guests that rent this home. The rep indicated that Real Joy would not repair the television during our entire stay and we asked that no additional people come to the house to repair the shower when she was not able to - due to caution around exposure to COVID. These are clearly long-standing issues at the house that required repair PRIOR to our stay. I am frustrated that we cannot use the television in the main family area of the house and that one of our guests cannot use their shower. Additionally, the curtain rods for the back porch are extremely rusty and have stained the curtains themselves. I'm sure you know these are unacceptable conditions for what could be a truly lovely property. Thank you,

Love this location. We’ve stayed in the gated community multiple times. This spot and property is a gem

No response from the property Management company in a timely manor. THEY NEVER RESOLVED THE ISSUES. We never got beach chairs. House was not very clean - the white fans were especially dirty with black dust all over them. Worst property management ever! The actual house is great and in a great location and has everything inside it that you would need.

We LOVED staying at this house. It is clean and in the best location. Less than 56 minter walk to beach!

Great location. Short walk to the beach. House is well equipped to cook and grill at home. Bikes were nice to ride to nearby towns. Would be nice to have a binder with useful info, check out instructions, restaurant menus and such that I have seen in other VRBO type of properties.

Fabulous time! The house was great and PLENTY of room for the 10 of us. Short walk to the beach. Will be back!!

The house is beautiful, and the layout is nice, especially for multiple families. Unfortunately, it was not well cleaned. I spilled a little water on the kitchen floor the first day, and the towel was BLACK after I wiped it up. Same for kiddos feet at the end of the day. Bathroom mirror messy- mystery splash/stains on it. Kitchen and living room furniture had some staining. Proximity to beach isn’t terrible, but it is further than it seemed in the listing. Finally, a bit disappointed by the leasing company’s flexibility. Our stay was during the Covid-19 pandemic. Real Joy offered ZERO compromise or flexibility with canceling/rescheduling. Beach and community pool closed the last two days of our stay.

The house is beautiful, and the layout is nice, especially for multiple families. Unfortunately, it was not well cleaned. I spilled a little water on the kitchen floor the first day, and the towel was BLACK after I wiped it up. Same for kiddos feet at the end of the day. Bathroom mirror messy- mystery splash/stains on it. Kitchen and living room furniture had some staining. Proximity to beach isn’t terrible, but it is further than it seemed in the listing. Finally, a bit disappointed by the leasing company’s flexibility. Our stay was during the Covid-19 pandemic. Real Joy offered ZERO compromise or flexibility with canceling/rescheduling. Beach and community pool closed the last two days of our stay.

We had a lovely time at the home and it was exactly as pictured!

This house was perfect. We had plenty of room, it was super clean and beautiful. Pool was awesome and beach was a quick bike ride. We will stay here again.

Perfect location for our annual tennis team trip...enough space for the entire team!

Nice size master and common gathering spaces. Upstairs bedrooms tight especially bunk room. Not for the claustrophobic. Floors dirty, crawling baby not recommended, plan to wear shoes or have dirty feet/socks. Unexpected jackhammering everyday starting early and spanning the day ruined any option to enjoy the pool or outdoor seating areas which was very disappointing given we paid for the extra amenities. Should have been disclosed or price adjustment accordingly.

Beautiful home- comfortable living area space for everyone- beds were comfortable and loved having individual bathrooms— had 2 minor issues and they were fixed immediately with follow-up texts! Excellent customer service! Easy walk to the beach and downtown Rosemary! Would highly recommend!!

Beautiful home. Great management company to work with, check in process was easy. It was a short walk to the beach. Home needed better pots and pans, but other than that it was very nice. Really enjoyed our stay.